Retirar dinheiro (página 4)

In the first place I would suggest you not to follow the evaluations given by casino gurus to casinos. You have to assume that almost all Curacao casinos are dodgy. This is one of those.

As for the accusation they're making, didn't they at least tell you which bet is being investigated? And how did they find out about this? Can you post their email claiming your winnings are not legit?

Furthermore, even if you had won with a bet of 10,000 euros or even 50,000 euros, nothing would change. They can't not pay you your winnings with the ridiculous excuse of match fixing. If they manage to do this, it means that they are in really bad shape.

In primo luogo mi sento di suggerirti di non seguire le valutazioni date da Casino guru ai casinò. Devi partire dal presupposto che quasi tutti i casinò di Curacao sono poco raccomandabili. Questo è uno di quelli.

Per quanto riguarda l'accusa che ti fanno non ti hanno detto almeno quale sia la scommessa oggetto di indagine? E come sono venuti a conoscenza di questo? Puoi pubblicare la loro mail in cui sostengono che le tue vincite non sono legittime?

Inoltre anche se tu avessi vinto con una scommessa da 10000 euro o anche 50000 euro non cambierebbe nulla. Non possono non pagarti la vincita con la scusa ridicola della partita truccata. Se arrivano a fare ciò vuol dire che sono messi veramente male.

I have received these emails from kyc mystake do you think I should send these 2 pictures and the text I wrote to you before to curacoa e gaming mail?

Dessa mail har jag har fått ifrån kyc mystake tycker du att jag ska skicka in dessa 2 bilder samt texten jag skrev till dig innan till curacoa e gaming mail?

No, no information, they say that they are not obliged to release any information about which or which matches it is about

Nej ingen information dom säger att dom inte är skyldiga att ge ut något information om vilken eller vilka matcher det handlar om

They make no mention of the reason for the block in this answer. How did you know that they refer to a possible invalid bet? Did you ask him the reason for the block?

However, wait for Mystake to respond to the regulator before sending any responses. Or report to the CEG that your account has been blocked without the casino giving you a valid reason and has improperly withheld your balance.

In questa risposta non fanno alcun accenno al motivo del blocco. Come hai fatto a sapere che si riferiscono ad una eventuale scommessa non valida? Gli hai chiesto il motivo del blocco?

Aspetta comunque che Mystake risponda all'ente regolatore prima di inviare eventuali risposte. Oppure riferisci alla CEG che il tuo account è stato bloccato senza che il casinò ti abbia fornito una motivazione valida e ha indebitamente trattenuto il tuo saldo.

I sent to all 3 before and sent this........This is all the information ive got from mystake.com when I ask about my money and investigation on suspicious bets. I want to know which match or matches ho iam played is suspicious bets??? But now I can't do anything because my account is blocked. The best in I have deposited over 3700 euros and have what I know 3288 euros at my account to pay out my 3288 euros to my bank account. I can give mystake.com my bank details like bank account iban, Bic, swift i have alredy lost at least 400 euro at mystake.com i bettet normal an lost that 400 euro..u can go in and see at mystake.com trustpilot what people are writing about mystake.com about withdrawl money. I only want my rest of my money back. Right should be right and what is wrong is wrong. But I know I thing in my life i havent never ever in my life plsyed in anybody suspicious bets. best regards ozkan omerov. I hope we can solve this together. Better that I drive with open cards. I have nothing to hide from them. It is mystake that must prove. Thanks for helping me along the way you seem like a good person. There are many who can't take it this far, but I'm not going to give up😊

Jag skickade till alla 3 innan och skickade detta........This is all the information ive got from mystake.com when I ask about my money and investigation on suspicious bets. I want to know wich match or matches ho iam played is suspicious bets??? But now icant do nothing because my account is blocked. The best in i have deposited over 3700 euro and have what I know 3288 euro at my account to pay out my 3288 euro to my bankaccount. I can give mystake.com my bank details like bank account iban, Bic, swift i have alredy lost at least 400 euro at mystake.com i bettet normal an lost that 400 euro..u can go in and se at mystake.com trustpilot what people are writing about mystake.com about withdrawl money. Iam only want my rest of my money back. Right should be right and what is wrong is wrong. But I know I thing in my life i havent never ever in my life plsyed in anybody suspicious bets.best regards ozkan omerov. I hope we can solve this together. Bättre att jag kör med öppna kort. Jag har inget att dölja för dem. Det är mystake som måste bevisa. Tack för att du hjälper mig på vägen du verkar vara en bra person. Det är många som inte orkar ta det så här långt men jag tänker inte ge mig😊

I have all redy sent them my mail i wrote too u and the 2 pictures too mystake and curacoa e gaminig mail curacoa gaming want all of u 3 too cooperate....

.and I sent this too.......Jag skickade till alla 3 innan och skickade detta........This is all the information ive got from mystake.com when I ask about my money and investigation on suspicious bets. I want to know wich match or matches ho iam played is suspicious bets??? But now icant do nothing because my account is blocked. The best in i have deposited over 3700 euro and have what I know 3288 euro at my account to pay out my 3288 euro to my bankaccount. I can give mystake.com my bank details like bank account iban, Bic, swift i have alredy lost at least 400 euro at mystake.com i bettet normal an lost that 400 euro..u can go in and se at  mystake.comtrustpilot what people are writing about mystake.com about withdrawl money. Iam only want my rest of my money back. Right should be right and what is wrong is wrong. But I know I thing in my life i havent never ever in my life plsyed in anybody suspicious bets regards ozkan omerov. I hope we can solve this together. Bättre att jag kör med öppna kort. Jag har inget att dölja för dem. Det är mystake som måste bevisa. Tack för att du hjälper mig på vägen du verkar vara en bra person. Det är många som inte orkar ta det så här långt men jag tänker inte ge mig😊

Hi radka now my account is completely closed on mystake.com this is not wise

Hej radka nu är mitt konto helt stängt på mystake.com detta är inte klokt

Now my account is completely closed and is no longer on mystake

Nu är mitt konto helt stängt finns inte på mystake mera

Now you can talk about fraud

Nu kan man prata om bedrägeri

Typical fraudulent casino conduct.

The fact that they closed the account doesn't change the substance. If they don't provide you with a valid reason for blocking your account, they must pay you the balance on your gaming account. Otherwise, the regulator will take care of putting them in line.

Send an email to Mystake support as suggested in the chat.

There is a case similar to yours among the complaints. That of an Italian player with a blocked account and €5,000 on the gaming account.

They're really in their asses.

Tipica condotta da casinò truffaldino.

Il fatto che abbiano chiuso il conto non cambia la sostanza. Se non ti forniscono una motivazione valida sul motivo del blocco dell'account devono pagarti il saldo presente sul conto gioco. In caso contrario ci penserà l'ente regolatore a metterli in riga.

Invia una mail al supporto di Mystake come ti è stato suggerito in chat.

C'è un caso simile al tuo tra i reclami. Quello di un giocatore italiano con account bloccato e 5000€ sul conto gioco.

Stanno proprio con le pezze al culo.

Have you also been deceived by them? Or is it a friend of yours? Did he get his money? You see in the live chat she doesn't want to tell you anything, she says email us at our email for an answer. They can't just close an account like that. In the live chat she says that my account is under investigation and in the second case my account doesn't exist😊😊 hope they can't delete everything that has been on my account I have also informed curaco r gaming about this. Can definitely say that someone I know in Italy has been blown by you for 5000 euros on their chat. But the question is will I ever get my money if your friend hasn't got his money. I hope I can get them, I have written that I have pictures and so on but don't have them, they are the ones who have to prove to me that I have played on suspicious bets. Everything is electronic today, my money that I have deposited I have deposited with my mastercard but then I have to confirm with my bank ID. And then the bank can see exactly where the money went. I won't give up now. Going all in. My best friend works in the police as a manager in the fraud ring in Sweden and I have told them that. But why do you think they deleted the account just like that?

Har du oxå blivit lurad av dom? Eller är det någon kompis till dig? Har han fått sina pengar? Du ser i livechatten vill hon inte berätta något, hon säger maila oss till våran mail för svar. Dom kan fan inte bara stänga ett konto så. I livechatten säger hon att mitt konto är under utredning och i andra fallet så finns inte mitt konto😊😊 hoppas dom inte kan radera allt som har funnits på mitt konto jag har även informerat curaco r gaming om detta. Kan absolut säga att en som jag känner i Italien har blivit blåst av er på 5000 euro på deras chatt. Men frågan är om jag någonsin kommer att få mina pengar om din vän inte har fått sina pengar. Jag hoppas att jag kan få dem jag har ju skrivit att jag har bilder och så men har inte det det är dom som måste bevisa mig att jag har spelat på suspicious bets. Allt är ju elektroniskt idag, mina pengar som jag har satt in har jag satt in med mitt mastercard men då måste jag bekräfta med mitt bankid. Och då kan banken exakt se vart pengarna tagit vägen. Jag kommer inte ge mig nu. Ska gå all in. Min bästa vän jobbar inom polisen som chef inom bedrägeri roteln I Sverige och det har jag sagt till dom. Men varför tror du att dom har raderat kontot bara så?

He's not my friend. It's an open complaint that I saw here on Casino guru, the €5000 one.

I can't tell you why they closed your account but maybe it's because you sent the complaint to Curacao egaming. Maybe in addition to being scammers they are also touchy.

Have you sent an email to Mystake support? Did they give you an answer?

Non è un mio amico. È un reclamo aperto che ho visto qui su Casino guru, quello da 5000€.

Non so dirti perché ti abbiano chiuso l'account ma forse è perché hai inviato il reclamo alla Curacao egaming. Magari oltre a essere truffatori sono anche permalosi.

Hai inviato una mail al supporto Mystake? Ti hanno dato una risposta?

Dear Customer,

We refer to your previous correspondence regarding the investigation of your account.

Please be informed, that by registering an account on the website, you confirm your consent with the Terms & Conditions and Privacy Policy which our website provides to our customers. (T&C Article 1)

According to the Terms & Conditions of the website Article 9 (Anti-Fraud Policy)

The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the Player is suspected of fraudulent actions including, but not limited to:

Participating in any type of collusion with other players;

Development of strategies aimed at gaining of unfair winnings;

Fraudulent actions against other online casinos or payment providers;

 Chargeback transactions with a credit card or denial of some payments made;

Creating two or more accounts;

Other types of cheating;

While playing with an active bonus, it is forbidden to engage in activities that give the player a clearly unfair advantage. Such activities include, but are not limited to, these:

delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements, leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed, playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play, using strategies that take advantage of any software bug or failure. In these cases, the Company reserves the right to terminate such Account and suspend all payouts to the Player. This decision is at sole discretion of the Company and the Player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the Player. The Company has zero tolerance to advantage play. Any Player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of Use of stolen cards;

Chargebacks;

Creating more than one account in order to get advantage from casino promotions;

Providing incorrect registration data;

any other actions which may damage the Company.

The Company reserves the right to close Your Account and to refund to You the amount on Your Account balance, subject to deduction of relevant withdrawal charges, at Company’s absolute discretion and without any obligation to state a reason or give prior notice.

As soon as account investigation finishes, we get back to you.

See the answer here under its from mystake support mail. And then answer me😊

This was an email ive got from mystake.com support right now. I havent used any bonus have no contacts with any players in the world so I can have played on an suspicious bets stolen credit card no.....I have only one account this is funny😊😊 fraud money ihavent nofthing too do with this..

They basically copied and pasted a whole part of their terms and conditions without giving you the specific reason for closing the account.

When they wrote these T&Cs they already knew they wanted to defraud the players and in fact they wrote: "this decision is at the sole discretion of the Company and the Player will not be advised or informed of the reasons for such actions".

This sentence is baffling!

As long as the casino guru continues to reject the legitimate complaints of these rogue casinos, he is to be considered complicit in the fraudulent actions that they undisturbed continue to exercise on players.

The only thing now is to wait for the answer they will give to the CEG. Surely they can't answer you the same way they did with you. They are obliged to give a valid justification for their actions.

Praticamente hanno fatto un copia e incolla di tutta una parte relativa ai loro termini e condizioni senza fornirti il motivo specifico della chiusura dell'account.

Quando hanno scritto questi T&C sapevano già di voler truffare i giocatori e infatti hanno scritto:"questa decisione è a sola discrezione della Società e il Giocatore non sarà avvisato o informato sui motivi di tali azioni".

Questa frase è sconcertante!

Finché Casino guru continua a rifiutare i reclami legittimi di questi casinò canaglia è da ritenersi complice delle azioni fraudulenti che essi indisturbati continuano a esercitare sui giocatori.

L'unica cosa ora è aspettare la risposta che daranno alla CEG. Di sicuro a loro non possono risponderti nello stesso modo che hanno fatto con te. Sono obbligati a dare una giustificazione valida al loro operato.

Ceg me and mystake.com are linked together as a 3 party email because Ceg wants everyone to be able to see the email that is written between them. The Company reserves the right to close Your Account and to refund to You the amount on Your Account balance, subject to deduction of relevant withdrawal charges, at the Company's absolute discretion and without any obligation to state a reason or give prior notice. All of a sudden there is that you can close your account and pay out money....but still there is nothing to go on me in the parts they write about and I am suspected of suspicious bets and it is not on the world map. I don't think they have found anyone who has fought in this way against them, at the same time I don't want to but I have to it is about 3288 euros. Think how many people they have blown people's money. It only applies that ceg is justice. Suspicious bets should be fun to see which matches or matches it is

Ceg jag och mystake.com är ihop kopplade som en 3 parts mail för att ceg vill att alla skall kunna se mailen som skrivs sins emellan. The Company reserves the right to close Your Account and to refund to You the amount on Your Account balance, subject to deduction of relevant withdrawal charges, at Company’s absolute discretion and without any obligation to state a reason or give prior notice. Helt plötsligt finns det att man kan stänga ens konto och betala ut pengar....men fortfarande det finns inget att gå på mig i de delarna dom skriver om och jag är mistänkt för suspicious bets och det finns inte på världskartan. Jag tror inte dom har hittat någon som har krigat på det här sättet mot dom samtidigt vill jag inte det men jag måste det handlar om 3288 euro. Tänk på hur mycket folk dom har blåst folk på pengar. Det gäller bara att ceg är rättvisa. Suspicious bets ska bli roligt att se vilka matcher eller match det är

Hello,

feel free to browse the complaint, I'm sure you'll find the answer.

We do not deal with sports betting 🙏:

"As the reason for the investigation is entirely due to bets placed on sports, I am afraid we will no longer be able to assist you with this case.

We do not currently have enough insight into sports betting to be able to comment fairly and with any degree of certainty on the outcome of such an investigation."