há um mês
Não descrevi porque não tenho a possibilidade de escrever o que tento escrever é apagado, mas enviei-lhe a descrição da situação por e-mail
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Golpe do cassino N1? (página 8)
há um mês
So, you've got a problem in your complaint, huh? So try to open it in anonymous/incognito window and see if it keeps getting deleted. Alternatively, where did you send the email, to what address please?
há um mês
Fiz um depósito de 580 euros numa conta duplicada sem saber que não é permitido e o casino confiscou os depósitos, encerrou a conta, não devolveu os 580 euros que foram confiscados e não responde aos meus emails relativos ao caso
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há um mês
Geia sou. I can see that you were able to submit a complaint, and it is now waiting to be reviewed by our team.
Please stay put, and we'll get back to you soon. Hopefully, together, we'll be able to solve everything.
Have you received any news from the casino by now, perhaps? If you have any news, please forward it to us.
há um mês
Não, não tenho nenhuma informação, todos os dias mando-lhes explicar porque não devolvem os meus depósitos de 580 euros que foram confiscados porque não sabia que contas duplicadas são proibidas e eles não responda-me. Não recebo nenhuma correspondência do cassino há mais de um mês, enquanto eles enviam todos os dias para me explicar se é legal que tenham confiscado os depósitos sem devolver
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há um mês
In such a case, I really want to see what our complaint team will be able to do. I just need to wait a bit so they can investigate.
Just please, from now on, keep in mind to always read the terms at each casino before depositing. You can avoid such issues, for sure.🙏
há um mês
Ninguém me respondeu se é legal que o n1 casino não me tenha reembolsado os 580 euros dos depósitos que confiscou e porque é que o serviço de apoio ao cliente nunca me responde ao casino
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há um mês
As I can see, your complaint was closed as unjustified due to the reasons Veronika wrote there as such: "Creating multiple accounts is forbidden because it can be used to exploit bonuses or evade restrictions, which can lead to unfair advantages and complications for both the casino and other players."
Also, to answer your question regarding the legality of the casino's approach,. As we are not lawyers here, we really cannot give you an answer to this kind of question. The only thing we can say is that the casino’s Terms and Conditions clearly stated that creating multiple accounts was prohibited, and violating those led to the forfeiture of funds.
Unfortunately, we cannot influence the support to answer its players, even though we believe that they always should do that.
I hope that this helps you next time to avoid making this kind of mistake.
há um mês
Já expliquei várias vezes que no meu caso nenhum bônus foi usado porque os depósitos foram confiscados desde o início e nenhum reembolso foi feito e o cassino nunca me responde para que eu saiba o que aconteceu
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há um mês
The most crucial thing, in my opinion, is to remember that the complaint was turned down because of multiple account breaches. Aside from anonymous casinos, this is just not allowed.
There have been very few complaints that I have seen resolved, even in cases where the player had a valid reason for breaking multiple account rules.
We truly do not want to argue with you or lecture you, but I think your additions have little significance to the primary problem raised by making multiple accounts.
I'm sorry.
há 2 semanas
Você nunca me respondeu se entrou em contato com o cassino n1 e se é legal confiscar meus depósitos sem reembolso
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há 2 semanas
Hello,
we admins don't contact casinos, and as I believe I have explained, we don't provide legal advices. We consider w´hether caisnos act fairly or not. Thus, if you prefer to discuss law and law statements, I strongly recommend consulting with a lawyer. Preferably one skilled in gambling matters.
Since you have submitted the complaint, the complaint handler may get in touch with the casino representative if necessary. It is one of the most likely steps during uncertain circumstances described in the instructions for players. In any case, you will be informed of every development, but it never hurts to read the guide I mentoned.
I'm sorry it has been more than three weeks since we discussed the matter; hence, I would leave the details for the complaint, because I can't recall much. Furthermore, this is a forum, and we do not resolve issues here for that; I believe it is not that serious. I'll try to keep up with the progress at least.
há 2 semanas
Ladrões e bastardos
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há 2 semanas
O cassino continua rejeitando meus e-mails, não respondendo ao meu chat e um funcionário do cassino tentou me enganar mentindo que o reembolso foi feito
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há 2 semanas
Não entre com nenhuma senha
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há 2 semanas
O cassino continua rejeitando meus e-mails, não respondendo ao meu chat e um funcionário do cassino tentou me enganar mentindo que o reembolso foi feito
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há 2 semanas
Hmm, like Radka said, we'll have to wait for our complaint team to find out and if they can help you. The casino not responding to you is certainly not pleasant, but there is nothing more to do than wait and see how it develops. So it would be possible and if you learn something new you could say so. I hope this will be dealt with fairly as soon as possible.
