Problemas de jogo - jogo ilegal

Hello everybody!

I have a few questions about gambling addiction! I've been playing online casino for about 5 years and I'm actually addicted to it! As soon as I start playing, I have trouble stopping! In contrast to many others, the extent of the problem is reasonably manageable for me! That means I don't gamble away more than I can afford! Nevertheless, you can spend your money elsewhere (better) especially in times like these! So I must have had around 200 casino accounts blocked! Banned account = no chance to play!

Now some questions that arise:

1.) Do other casinos see that I have that many bans?

2.) What can I do if casinos refuse to block me? Today, for example, I found another casino (happyspins) that refused my ban! Cost me a loss of 475 euros! I know: it's your own fault! But when I play, then...

3.) What do I do with casinos that constantly bother me with advertising and thus contribute significantly to my gaming problem?

4.) Online casinos in Austria are illegal (with one single exception)! Can someone give me a tip on how I can take legal action against the casinos here?

Thank you in advance for your tips and information

LG Ares

Hallo allerseits!

Ich habe ein paar Fragen zum Thema Spielsucht! Ich spiele seit circa 5 Jahren online Casino und bin eigentlich süchtig danach! Sobald ich zu spielen beginne habe ich das Problem wieder aufhören zu können! Im Gegensatz zu vielen anderen ist bei mir das Ausmaß des Problems halbwegs überschaubar! Soll heißen, ich verspiele nicht mehr, als ich mir leisten kann! Nichts desto trotz kann man sein Geld, gerade in Zeiten wie diesen, anderweitig (besser) ausgeben! Ich habe daher sicher um die 200 Casino-Konten sperren lassen! Gesperrtes Konto = keine Möglichkeit zu spielen!

Nun einige Fragen die sich auftun:

1.) Sehen andere Casinos, dass ich derart viele Sperren habe?

2.) Was kann ich tun wenn Casinos die Sperre verweigern? Heute z.B. wieder ein Casino (happyspins) gefunden, welches meine Sperre verweigert hat! Hat mich 475 Euro Verlust gekostet! Ich weiß: selber schuld! Aber wenn ich spiele, dann …

3.) Was mache ich mit Casinos die mich ununterbrochen mit Werbung belästigen und so maßgeblich zu meinem Spielproblem beitragen?

4.) Online-Casinos in Österreich sind illegal (bis auf eine einzige Ausnahme)! Kann mir hier jemand einen Tipp geben, inwiefern ich hier rechtlich gegen die Casinos vorgehen kann?

Vielen Dank schon mal für eure Tipps und Infos

LG Ares

What legal measures should you take?!?

It's not the casino's fault you're losing money!

As far as I understand, you are asking the casino to block you.

Why don't you stop playing?

There are special clinics that treat gambling addiction.

You certainly can't find help here!

Kakve pravne mere da preduzimaš?!?

Nije ti kriv kazino što gubiš novac!

Koliko sam razumeo ti tražiš da te kazino blokira.

Zašto ne prestaneš da igraš?

Postoje specijalne klinike koje leče ovisnost o kockaju.

Ovde sigurno ne možeš pronaći pomoć!

Hi, I'm sorry for the late reply, but we somehow didn't see this thread before.

Let me get to your questions:

1) Sometimes yes, sometimes no. Of course, whenever they have the same owner and they're part of the same group, they share this information. They are also other casinos simply cooperating together in this matter, but there's no such a thing that an international / global database of banned casino players.

2) Whenever you want to block your account in a casino, you need to contact them with regards to their terms and conditions. For example: in some casinos, it's enough to contact their live chat and they just block it, but sometimes, you need to send an email to a special email address. It's always important to mention your issues with gambling, otherwise, they have no obligation to block your account.

3) There's no general advise to this. You just need to block them, unsubscribe from emails, block their phone numbers if they send you SMS.

4) I can't really help in this matter. You should probably contact the local licensing authority.

We actually have section dedicated to Responsible gambling and I believe some helpful info can be even found there. https://casino.guru/problem-gambling