Você fecha a conta por vício em jogo e eles abrem outra com os mesmos dados jogo responsável 0 e ainda por cima não respondem com nenhuma explicação não esclarecem porque fizeram isso criando danos irreparáveis levando a uma doença terrível e um final muito ruim
Hey, I've already replied to you here: https://casino.guru/forum/casinos/velobet-casino---general-discussion/8#post-96805 so it would be nice if the conversation was kept in one thread to keep it all straightforward.
Thank you. 👍
Cassino muito ruim, ruim em saques, ruim em depósitos, eles ficam com seu dinheiro, você diz que é viciado em jogos de azar e eles abrem outra conta para você com seus dados e o dinheiro desaparece da conta.
Velobet.com não é licenciado, permite que os espanhóis se registrem e joguem e permite que jogadores viciados em jogos de azar joguem novamente, tudo isso é permitido e coberto.
Mas tudo isto não vai ficar assim, eles vão pagar, mas nem mesmo aqueles que os encobrem serão desafiados.
I have already expressed my answer to this in the following thread: https://casino.guru/forum/casinos/velobet-casino---general-discussion/10#post-97792
It's not necessary to post it in three different ones, so it would be best if we keep the conversation in one so we don't get lost in it. I don't see much point in writing the same thing several times to different threads.
E volto a repetir para vocês que o vício do jogo é um assunto muito sério e sério para não dar a importância que vocês lhe dão. Está muito claro na captura de tela como descrevo meu problema e eles leem e me respondem mais tarde por e-mail. Não há mais nada a dizer, por isso você saberá por que eles não querem saber a verdade, a começar pelo fato de que na sua página diz que jogadores espanhóis não são permitidos e eu lhes enviei duas contas diferentes com registro em espanhol . Não sei por que eles não reconhecem a verdade, você saberá.
Dear player,
Since we have decided to restrict you from the forum since we are confident this conversation is going nowhere, even in many other threads, and you also appear to be resistant to caring explanations, this is one of the last posts for you, where I mainly care to explain the restricted countries to others.
Starting with this:
All casinos accept players from certain countries only, with the rest of the countries being 'restricted'. This means that players from these restricted countries are not allowed to open an account and play in the casino. This is the same for all gambling sites, but what differs is how casinos deal with players from restricted countries.
The casino's point of view
Many casinos only state the restricted countries in their T&Cs, so it's the responsibility of players to check whether they are allowed to play at them or not.
Whenever someone from a restricted country registers, these casinos allow them to create an account, but only let them know about the restriction when they want to make a withdrawal. As long as a player is losing, the casino is OK with it, but as soon as the player wins and wants to withdraw money, they use the 'restricted countries' rule to decline the withdrawal and block the player's account.
This is, of course, extremely unfair, as players might register without knowing about the restrictions, and casinos are taking advantage of their mistake, often knowingly and intentionally.
The player's point of view
If a player is able to access the casino's website, open the registration form, create an account, deposit and play, it's understandable that they assume that they are allowed to play at this casino.
Some experienced or careful players might read the T&Cs and find out that their country is restricted, but these players are definitely in the minority.
Our position
It is not acceptable to let players gamble if a casino knows that they are from a restricted country and if the casino plans to refer to the rule about restricted countries whenever a player requests their first withdrawal. This is completely against the rules of fair play, as the casino is knowingly letting a player wager money without a chance to actually win something in return.
Many casinos claim that this is difficult or impossible to implement into their systems, but it is simply about comparing the player's country of residence with the list of restricted or allowed countries; therefore, we do not consider it to be that difficult on a technological level.
Our recommendations for casinos
The right thing to do is to check for restricted countries during the account creation process, and to not allow players from restricted countries to register and play. If the casino knows about restricted countries and also knows the player's country of residence, it's not a big issue to enforce this rule.
If the casino allows a player from a restricted country to play because it hasn't implemented this check, it should accept that it was the casino's mistake and pay out all winnings to the player despite the fact that they shouldn't have been allowed to play in the first place, provided that the player hasn't done anything else that's against the rules.
Requirements for both 'fair casinos' and 'fair and safe casinos'
For a casino to be classified as a 'fair casino' or a 'fair and safe casino' by our review team, it must not allow players from restricted countries to create an account and play. The check for restricted countries must be done during the account-creation process.
(Source - Casino Guru Fair Gambling Codex)
I hope it is pretty straight-forward to recognize that the whole situation is more complex, and that the information we provide in the review may be viewed differently by players.
Not only do we consult terms and conditions, but we also consider the way registration is held. Thus, when it comes to complaints, the Team sticks to the aforementioned Fair Gambling Codex, considering each case at a time.
Hopefully, the given suggestion will spare others possible issues when asking for self-exclusion:
"When applying for the self-exclusion, state the reason why you want your account to be deactivated clearly and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have valid proof of such action."
Please understand that dealing with the numerous charges you have leveled at us is not within our daily capabilities. Complaints are good example, speaking of which - the last one 👈
I imagine you feel mistreated, so please, find another forum that better suits your interests.
São apenas termos e condições contraditórios de todos os cassinos em geral, e ainda digo que quem decide isso tudo, se for levado aos tribunais é um juíz, o juíz pode anular qualquer termos e condições de qualquer cassino! Termos e condições é uma babaquice que, os cassinos coloca afim de te ferrar quando você ganha, somente para dizer que você infringiu algum dos termos e condições, nada mais que uma faixada, Hoje em dia se você for em um shopping e logar em uma rede de internet pública, ou até mesmo for em uma casa de uma parente, e fazer login na sua conta ou até mesmo por dados móveis via satélite que não é dinâmico( muda toda vez que você loga) então você só por ter logado em um IP que um outro jogador fez login você já infringiu os termos do cassino em geral você já é punido, então não vejo lógica nisso é uma idiotice, imagina você ir na casa de um parente te que perguntar a ele se ele tem conta no cassino x ou y, somente para não infringir termos e condições, com coisa que a vida em si é menos importante que um simples cassino, ( talvez eu seja um palhaço).
I don't think you're thinking wrong. But if we know in advance that such things can cause inconvenience, then we have to be careful, because a lot of people are trying to abuse it anyway, and that's why casinos usually have it included in their Terms and Conditions.
O Ruin é, quando o cassino também se aproveita disso para prejudicar o jogador, Mas por outro lado fica impossível manter a conexão somente com um IP, pois não é dinâmico! Muda toda vez que você desliga o roteador ou usa os dados móveis via satélite, penso eu que, as casas de apostas deveria se adaptar a isso! Somente uma opinião.
And so, based on my experiences, we always want more supportive evidence from the casino.
The same IP address or dynamic IP address is just not enough to clearly state that the player has created several accounts.
Technically, these rules are to save casinos from bonus abusers, so saying that two players with one shared IP are just one person with two accounts won't stand too long. There must be some other connection or similar events, like taking registration bonuses on both accounts.
Quoting from the Fair Gambling Codex:
"Most casinos only check for duplicate accounts as a part of the verification process, which is generally done when a player asks for a withdrawal. If a player wins something on one of their duplicate accounts, the winnings are generally annulled. In some cases, the initial deposits might be returned to the player if the casino believes the duplicate account was created by accident.
The casino's point of view
Casinos only allow players to create one account to protect themselves against bonus abusers. Opening multiple accounts and trying to claim the welcome bonus more than once is one of a small number of ways that players can use to gain an advantage over the casino, or at least make the casino's advantage smaller. This is why it makes sense that casinos protect themselves by closing duplicate accounts.
Our position
We accept that it is the responsibility of players to make sure that they don't create multiple accounts at the same casino. Not because we think it's the right way to do it, but because it's the industry standard, and we cannot penalize all casinos that don't enforce the 'one account per player' rule the way we consider best. However, we believe and hope that checking for duplicate accounts during account creation will become the industry standard in the future and players will be better protected.
In the meantime, each case should be considered separately. If the casino finds out that a player has created five separate accounts and claimed the full bonus amount on each of them, it is likely that this is a bonus abuser, and the casino has every right to penalize them. On the other hand, if a casual player mistakenly creates two accounts and doesn't even claim the bonus, the casino shouldn't penalize them just because it has a rule that can be used against them.
Mas se você fechar uma conta por vício em jogos de azar, mesmo que seja pelo chat, e eles responderem por e-mail que sua conta está encerrada e no dia seguinte permitirem que você abra outra conta com seus mesmos dados pessoais sem enganar nada e sem solicitar qualquer bônus e depósito da mesma conta bancária com os mesmos dados, isso não é jogo responsável, estão omitindo-o para aproveitar a vulnerabilidade dos jogadores com esta doença e Acosta lucra com eles que sabem que são vulneráveis.
Good question, I'd like to quote my recent response to the very same topic:
"This is exactly the problem with the multiple accounts addicted players tend to create. Obviously, someone addicted just can't resist the urge to play, so he must get to the casino somehow despite his previously closed account.
I truly understand this situation. Frankly, when it comes to players protection, casinos are limited by their platform and software capabilities.
Just imagine the only "personal" detail such a platform compares with the history is an email address. As a result, you will be able to create as many accounts as you like because the email must always be unique. Under such circumstances, it does not actually matter whether you use your real name and address.
And because it's common knowledge that only one casino account is permitted, and using different personal details means failing the KYC, casino management may think all possibilities are covered. Sadly, the KYC usually comes after the initial withdrawal request. Accounts are not much investigated earlier, because it's part of the most likely inevitable KYC.
So, technically, there is a pretty tight spot for each addictive player, which may feel like a trap, and we're trying to explain that to casinos on every occasion."
Desculpe Radka, pela minha ignorância ainda não entendo como uma pessoa que fecha uma conta por vício em jogos de azar e nunca mais quer abri-la, o cassino está perfeitamente informado neste caso permite que você abra outra mais tarde com o mesmo nome, apelido, data de nascimento, morada, país, mesma conta bancária que faz os depósitos, do meu ponto de vista há vários pontos a ter em conta que um casino tem responsabilidade porque um jogador com este problema só tem a opção de fechar aquela porta para tentar se recuperar e se não permitirem pode ser um inferno, pode até levar a coisas piores como o suicídio, pois nesses casos um juiz teria muito a dizer sobre esse jogo sujo que os cassinos inscreva-se, obrigado.
May I ask, if such a case has happened to you, actually? Which casino was it and when exactly did this happened? If you feel our complaint team could be of any help, feel free to say so, and we will do our best to help you out. We will not like to see this leading to any worst things, of course. Please let us know, how could we assist you. We'll wait for your reply here.
Olá Romy, obrigado
Se isso acontecer e já aconteceu em velobet.com.
Is there any way we can help out, actually? Please let us know, we will be glad to do it, for sure.
A experiência com este casino, a verdade é que foi a pior da minha vida. Espero que as ações contra esses tipos de cassinos como o velobet.com sejam duramente adotadas. É nisso que muitos de nós estamos.
Well, I'm certainly sorry, but haven't you thought about filing a complaint if you've encountered such problems ? Our team would look into it and try to investigate everything necessary and maybe we could help. What do you say ? 🤔
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Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
