King Billy Casino (Curacao) - O jogador está enfrentando um problema com seu saque e bônus.

20 days I expect to collect the money withdrawn

They issue virtual credits that do not work

20 gg che aspetto di incassare i soldi prelevati

Emettono varte d credito virtuale che non funzionano

Dear Salvatore, 

Thank you very much for submitting your complaint through our website. I’m sorry to hear about your issue with the withdrawal. One of the possible reasons you are experiencing problems like this could be that your account has not been verified. Verification of your documents can take a few business days to be processed. The procedure can even take more than a week, especially if you requested a withdrawal for the first time. This is why we advise players to be patient in cases like this. Is this your first withdrawal at this casino?

Also, I would like to know which bonus are you referring to. I checked the casino‘s bonuses and there is a chance it is available only for a specific game.

Please let me know and I will try my best to help you more with your issue.

Best regards, 

Kristina

Dear Salvatore,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Best regards,

Kristina

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Dear Salvatore, Dear Christina, 

We are aware of the issue and we are doing our best to deal with it. Salvatore's location is giving us some trouble because of restrictions with payment methods, but we are trying hard to come up with a Plan B and resolve the situation as fast as possible. 

We are already in touch with Salvatore, and, together, we think we will sort this out.

Thank you and keep up the good work!

The King Billy Team

Dear Salvatore,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame, we will reject your complaint again.

Best regards,

Kristina

Unfortunately, we’re forced to reject this case again because the player hasn’t responded to our messages.