há 2 anos
I got served on my first attempt with the casino, I deposited $90 but they refused to pay me my winnings together with my funds!
1win Casino - discussão geral (página 8)
há 2 anos
I do not think its about the war, they operates from India I guess!
I and two others were tagged by the authorities after laying complaint with them, you can scroll the previous posts you'll see everything there in details.
Now the casino believes, Abdulrahaman is me!
In the case of finding out on multiple accounts, the security offices tends to be able to detect your ip address.
1
há 2 anos
Hello Daniel,
I contacted the licensing authority after my complaint was closed as unresolved, since the casino refused to comply, they didn't respond to my complaint.
I got that email from the authorities on the 6th of September.
Maybe I wouldn't have contacted the authorities if they've responded to my complaint.
My case had been closed long ago, so I do not think there's anything that can be done from your side!
há 2 anos
I just want to point out that it doesn't matter that any case was closed long time ago. The user can always reopen their case on CasinoGuru anytime.
1
há 2 anos
Hi, I can see you already submitted a complaint on our website, which is probably the best option you have for now. I believe any withdrawals should be processed within 2 weeks. It's been even longer in your case so it's good you submitted the complaint.
há 2 anos
como eles podem dizer que você tinha várias contas? e de qualquer forma é um site russo, você diz que a guerra tem algo a ver com isso?
ou não são confiáveis?
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há 2 anos
I don't think the war has anything to do with it. The casino didn't have a good rating according to our website even before the war has started.
há 2 anos
sim .. Espero que possamos intervir a tempo, e resolvê-lo no melhor e no menor tempo possível
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há 2 anos
Hello!
Within 14 days, a letter will be sent to you based on the results of checking your game account (the maximum time, if additional checks are necessary, can reach 30 days from the request.)
Best regards.
questo è il loro messaggio standard dal 26 settembre a oggi
há 2 anos
I'm afraid you'll need to wait up to 30 days and then we'll see what we can do if the casino doesn't get back to you until then.
há 2 anos
Hello!
Within 14 days, a letter will be sent to you based on the results of checking your game account (the maximum time, if additional checks are necessary, can reach 30 days from the request.)
Best regards.
questo è il loro messaggio standard dal 26 settembre a oggi
há 2 anos
I do not want to get you panic, but this is the usual strategy the casino uses to confiscate funds.
Go through reject complaint, and even some of the unresolved complaints....you'll realise what I'm talking about!
há 2 anos
I do not want to get you panic, but this is the usual strategy the casino uses to confiscate funds.
Go through reject complaint, and even some of the unresolved complaints....you'll realise what I'm talking about!
há 2 anos
então eu espero ... nada mais pode ser feito .. mas é ridículo que as retiradas demorem tanto. Mas vejo que não sou a única... grrrr!!!
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há 2 anos
ok, eu já estou satisfeito que você está interessado e você me deu muitas respostas ... muito obrigado
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há 2 anos
Hello Daniel,
I contacted the licensing authority after my complaint was closed as unresolved, since the casino refused to comply, they didn't respond to my complaint.
I got that email from the authorities on the 6th of September.
Maybe I wouldn't have contacted the authorities if they've responded to my complaint.
My case had been closed long ago, so I do not think there's anything that can be done from your side!
há 2 anos
Hello, Hafsat
I guess I'd do the same, but on the other hand, I fear that no options have left. 🙁
há 2 anos
That's the option i felt i had left.
Editado pelo autor há 2 anos
há 2 anos
Peço desculpas, mas se na seção RECLAMAÇÃO minhas mensagens estiverem EM APROVAÇÃO, o que devo fazer? quem deve aprovar?
obrigada
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há 2 anos
Mas isso não é legal... se eu ganhar dinheiro, é MEU dinheiro
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há 2 anos
ok, estou esperando a Petronela analisar a reclamação, espero que bom
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