Exactly, and I asked myself at casino guru how it is that this site has a very high trust rating, because I based myself on the rating of casinoguru to make a deposit of 400 eur and play on the site betplays.com, I felt a little betrayed anyway.
O índice de segurança do CasinoGuru não é para usuários.
O BetPlays também alterou minhas informações pessoais sem permissão e, ainda assim, o CasinoGuru apoia o confisco dos meus ganhos.
Eles ignoram todas as discussões e avaliações de usuários.
O código de conduta deles não inclui nenhuma ênfase em experiências reais do cliente.
Quanto às reivindicações, 34 reivindicações consecutivas foram rejeitadas desde 5 de dezembro de 2023.
Talvez os especialistas em cassinos imaginem que não haja preconceito em relação a nenhum país em particular e que os grupos por trás da fraude estejam conectados internacionalmente.
34 números consecutivos, o que é evidência de que a BetPlays está trapaceando de alguma forma
O primeiro especialista afirma que não há problema porque todas as reclamações foram tratadas individualmente.
Meu palpite é que o problema está no sistema de detecção de IP que a BetPlays implementou.
O recurso extremamente abrangente de detecção de IP provavelmente funciona a favor do BetPlays.
A oferta que me fizeram incluía confiscar meus ganhos e me denunciar às autoridades.
Eles são os que devem ser reportados aos reguladores. Eu sou um indivíduo privado e a BetPlays é uma empresa estrangeira.
Não sei se a autoridade reguladora é a polícia ou os tribunais, mas não tenho tempo nem energia para denunciar.
Mas eles têm os meios para fazê-lo, e ainda não recebi uma carta do regulador.
Eles continuarão a ganhar dinheiro dessa maneira.
O índice de segurança do CasinoGuru é uma classificação muito boa para os operadores, mas uma porta de entrada para o inferno para nós, usuários.
Embora seja possível que alguns dos principais especialistas se disfarcem para verificar se a BetPlays está trapaceando, pode haver razões pelas quais seria conveniente que eles não o fizessem.
E pode ser difícil relatar esse problema à agência de licenciamento.
Se houver pessoas na sua área que já tenham jogado neste site antes, isso pode servir como desculpa para um falso positivo.
Duvido muito que alguém na minha área tenha jogado neste site de cassino.
Estou registrado em vários sites de cassino, incluindo a maioria dos sites de cassino famosos no Japão.
Entretanto, não haverá avisos ou confisco de prêmios em dinheiro devido à sobreposição de IP, etc.
Acho que seria sensato ficar longe deste site de cassino.
Pensei em pedir a um amigo que mora longe para realmente jogar o jogo, mas
Eles fornecem evidências da inexistência de sobreposições de PI e métodos de jogo para gurus de cassino e licenciados.
Cheguei à conclusão de que só me tornaria uma vítima novamente.
Além do Casino Guru, o Ask Gambles e o Trustpilot também estão cheios de reclamações.
A janela de depósito é grande e a janela de retirada é muito pequena.
Mais uma vez, considero os perdedores muito sortudos, pois não precisam fornecer nenhuma informação pessoal a eles.
Os usuários vencedores foram acusados de trapaça e forneceram suas informações pessoais aos fraudadores.
Quando pedimos ajuda de qualquer comunidade, a resposta é simplesmente apoiar o BetPlays.
Como a equipe de gerenciamento está fazendo coisas maliciosas, eles também podem estar vendendo as informações pessoais que obtiveram.
Carteiras de depósito e retirada de criptomoedas BetPlays
Se analisarmos o fluxo desses fundos, poderemos provar objetivamente que eles estão pagando por fraude.
Isso ocorre porque para cada 1 depositado, a carteira de retirada de um site de cassino decente retornará de 0,1 a 0,9 para o usuário.
Meu palpite é que a carteira de retirada da BetPlays retirará cerca de 0-0,2 dos usuários.
A vantagem da criptomoeda é que, se o cassino continuar a recusar saques ilegalmente, você deve ser capaz de observar as tendências na janela de saque. Não tenho energia para fazer isso, mas pode ser possível mostrar objetivamente que a BetPlays continua a recusar saques.
Parece que eles estão se concentrando na zona do euro, então espero que os profissionais europeus fechem esse site de cassino um dia.
Askgamblers has helped me in a few cases before. They wouldn't even touch this one lol. They said go to the licensee. But hey.. The license doesn't mean anything.
But everything you are saying is correct and the truth. The ones who didn't win are the lucky ones.
Unfortunately they now have my all my id information on top of the thousands I deposited.
8.0. Safe. Mindblowing.
They closed my account. Told me I'm breaching terms and conditions. Citing rules 3 and 9 in particular. Which are, multi accounting, and cheating. Dozens of other people have had the same thing happen to them. Real gamblers. People with money. Always the same reason.
-So if everyone's cheating and multi accounting maybe the site isn't safe?
Had a withdrawal of 2193 euro pending. Over 4000 euro in my account. Just suddenly closed.
In emails they will not provide what multi accounting nor what cheating. They just repeat same answers.
There's NOTHING a complaint on casinogurufi will do. Their license isn't legitimate. But a clear WARNING to other people should be placed. The person above me seems to have been blamed on the same reason.
The problem with is none of the moderators on this site have placed real money in this site or some others that are deemed safe. They don't know what people have gone through.
https://www.trustpilot.com/review/www.betplays.com?stars=1 these are the real reviews and they are scary.
" Dear Customer,
Following a thorough review of your betting activity, we have identified violation of our General Terms and Conditions. As a result, your account has been suspended, and any winnings associated with these breaches will not be paid.
We encourage you to review our rules, specifically Betting Rule 3 and Rule 9, which are detailed in our General Terms and Conditions. You can access them using the link below:
https://www.betplays.com/Rules/en/17252/General-Terms-and-Conditions/
If you have any questions or require further clarification, please do not hesitate to reach out to our support team.
Best Regards,
BetPlays Team "
" Dear Customer,
We regret to inform you that after conducting a thorough review of your recent betting activity, we have identified certain actions that are in violation of our General Terms and Conditions. As a result, your account has been suspended, and any winnings associated with this activity will not be paid out.
We take these matters very seriously in order to maintain the fairness and integrity of our platform for all users. We encourage you to review Betting Rule 3, Rule 9 for more details on the specific regulations that apply to your case. You can access the relevant section of our terms and conditions using the following link:
https://www.betplays.com/Rules/en/17252/General-Terms-and-Conditions/
If you have any further questions or concerns regarding this decision, please feel free to contact us. However, please note that this suspension is final unless new, relevant information is presented.
Thank you for your understanding.
Best regards,
BetPlays Team "
Wont respond to providing specific details.
Tested over 200 casinos. This is top 10 scam casinos.
The fact whoever upholds Betplays rating hasn't even tested it, and you consider yourself a casino evaluator is mindblowing.
Go test real money on it. Hire a real person to do tests with real money. Maybe trust the people on this casino who have had negative experiences. There are dozens to read from. Pages. Of robberies.
Yet safe. And a link to it. Pretty disgusting.
Hi, there
We value your diligence in alerting others. On the other hand, Casino Guru solely investigates casino-related issues. Could this be the reason why your complaint didn't make it to be published? I spotted something about betting exclusively on martial arts.
Your complaint will undoubtedly be accepted if you have encountered any unfair circumstances pertaining solely to casino-related matters.
In this instance, we have limited authority to address your issue, so despite your best efforts, the Safety Index will not change, I'm afraid. We have already attempted to explain to your new friend that if there are no proofs, the Safety Index will remain unchanged. It is really that easy.
Has the casino deprived you of your casino-related winnings in an unfair manner? The effect will occur if you can demonstrate that through the complaint.
Dear kassan7,
I have now gathered information and evidence from the casino team to understand the situation. The initial concern regarding the address change appears to have been resolved by the casino team, so there are no issues with your address. However, the investigation has uncovered additional factors.
We have received evidence of multiple accounts being created by you in quite close succession from the same or very similar IP addresses, using the same device (with the same device ID), and engaging in similar gameplay while claiming the same bonuses. This cannot be dismissed as mere coincidence, especially considering this previous response from you: "As the head of the household, I live alone and no one else can operate my device except for me, right?"
The casino adheres to a strict policy in these matters, and its actions align with the terms and conditions outlined in the rules, as previously communicated by the casino team. Given the evidence, we have to agree with the casino's decision and must close your complaint as rejected.
I regret that we could not provide more assistance in this instance. Should you encounter any issues with this or any other casino in the future, please feel free to reach out to us, and we will try our best to assist you.
I'm sorry to remind you that this is how your complaints against Betplays ended. Well, it would not be fair to punish the casino for these findings.
It appears you disagree with what the casino demonstrated, but that does not mean the casino did actualy some fraud. Again, Safety Index can't be changed every time we players are certain something wrong has happened. First, it must be proved. Especially when it comes to breaking the rules.
I would expect someone with your moral qualities to understand the principles of evidence.
In any event, we will not reply to the issue that we have already addressed with you, and all of your posts that contain explicit accusations or turnouts will be removed. We will not waste our time correcting your "opinions" on Casino Guru based on assumptions and rejected complaints, but you are free to leave if you do not like what and how we do.
Last warning.
Não me mostraram nenhuma evidência disso.
Se eu me registrei e joguei usando um e-mail ou dispositivo diferente, informe-me seu endereço de e-mail.
Para começar, só tenho um dispositivo móvel e geralmente só uso o laptop que vem com o jogo.
Se as informações nas quais sua alegação se baseia não foram tornadas públicas e divulgá-las ao público em geral pode ser problemático, envie-me as evidências.
A investigação revelou fatores adicionais
A BetPlays reconhece o fato inegável de que informações pessoais foram alteradas e considera isso motivo para confisco como uma violação de seus termos de uso.
Mesmo que seja resolvido, não haverá penalidade para a outra parte?
Dizem que é IP ou algo parecido, mas veja o apelo da comunidade.
Muitos usuários são afetados pelo mesmo motivo.
O fator adicional não significa que o endereço diferente foi incluído no motivo original do confisco?
Então, o que quero dizer é que eles estão fornecendo evidências forjadas.
Mesmo que eu admita ter alterado informações pessoais, quando eu lhe mostrar evidências fabricadas como essa, você acreditará e ponto final.
Em outras palavras, eles admitirão honestamente que suas informações pessoais foram alteradas e insistirão que o problema foi resolvido.
Se eu tivesse apresentado provas da maneira usual em outros casos, o árbitro as teria tratado sem qualquer dúvida.
Deixe-me explicar meu problema mais uma vez.
Minhas informações pessoais foram inicialmente alteradas, o que é a base para o confisco.
Também expliquei que não havia alterado nenhuma informação pessoal e que havia descoberto o problema de um sistema no cassino que lê as informações automaticamente, e lhe forneci um testemunho disso.
Não acabei de provar que um dos motivos do confisco foi devido a atividade fraudulenta por parte do cassino?
Diante disso, não entendo por que as pessoas deveriam simplesmente aceitar suas alegações.
Primeiro, eu deveria ter desconfiado e exposto a fraude deles, incluindo a falsificação de informações pessoais.
Então você deveria me mostrar outro motivo.
A BetPlays cometeu um erro.
Além disso, não consigo entender sua resposta de depositar total confiança nas evidências fornecidas pela BetPlays.
(Desde o início mencionei a possibilidade de fornecer evidências fabricadas)
Se você estiver disposto a ser justo, por favor, me forneça uma lista de endereços de e-mail nos quais me registrei diversas vezes e os endereços de carteiras de criptomoedas nas quais fiz depósitos por meio dessas contas.
Se minha afirmação de que foi preparado por mim estiver correta, então eu sou o criador e não há problema em compartilhar minhas informações.
It is clear from your responses that you merely believe what you are saying, and nothing we say will alter that.
Nothing I say will change your mind if you would rather continue to believe that the casino provided false evidence, which we were more than willing to use against you.
You would say these are untrue even if I presented the proof. So, I think the only way this could end is:
Do not bring up this subject again; maybe this will be sufficient to keep you around. Do not ever accuse us of any other presumptions you may have.
However, if you insist that you no longer trust us and, as a result, you likely do not even want to use any other free services, we can immediately close your account and put an end to another ongoing complaint.
The choice is yours.
Radka :
Por favor, responda se informações pessoais falsas foram um dos problemas do confisco.
Se informações pessoais falsas não forem o problema original, então recuarei.
O motivo é o mesmo para qualquer outro usuário e o cassino fará o mesmo para todos.
Happy Saturday to you!
Forum administrators are seen as enthusiastic Casino Guru members who are fully engaged in all that this site has to offer. But, as I have already stated, I will say it again: we take over the forum and, when necessary, we attempt to enlist the help of our committed colleagues. I genuinely get that you think I am a person who can look into anything you have found suspicious or that you came to a conclusion about. In actuality, I am not obligated to serve as your personal clerk. It would really be best to email your mediator if you have any disagreements about anything related to your complaint. If the complaint has already been closed, you can also gather new information and request that it be reopened.
Naturally, you have been using the forum to ask Caisno Guru questions for the past few days, looking for every detail to answer your thoughts. However, I will not do my best to respond to such posts every day. As you can see, there are still a lot of people in the area looking for assistance with the current problems at the casino; they are the ones who most need our focus. Even so, I continue to think that an open discussion is far preferable to ignorance.
I know you will be disappointed, but no one will post complaint proofs on the forum for a very good reason. For this reason, complaints are handled outside of the public forum. By displaying the internal documents the mediators received from the casinos. It would quickly close all the gaps and very likely prevent the Casino Resolution Center from handling additional complaints. Please try to respect us; we can't allow that to happen.
However, the casino proved that multiple active accounts were created from the single device you claimed to have, according to the complaint closure. When combined with the rest of the internal files, the result was:
The initial concern regarding the address change appears to have been resolved by the casino team,
We have received evidence of multiple accounts being created by you in quite close succession from the same or very similar IP addresses, using the same device (with the same device ID), and engaging in similar gameplay while claiming the same bonuses. This cannot be dismissed as mere coincidence, especially considering this previous response from you: "As the head of the household, I live alone and no one else can operate my device except for me, right?"
For instance, all of these details are typical indicators of bonus hunting.
Since you always have access to this resume, I am not sure if it helps.
I am unable to guarantee that I will reply to other responses on Monday.
Mas, por favor, administradores, parem de justificar apostas, este cassino enganou muitos jogadores, inclusive eu.
Quando organizo a ordem das histórias, não consigo deixar de ter perguntas.
Foi descoberto mais uma vez que o motivo original do confisco foi uma disputa sobre a entrada do endereço.
Como resultado, os ganhos foram confiscados e a conta foi congelada.
Recebi garantia de um dos funcionários do suporte de que eu não havia alterado intencionalmente nenhuma informação pessoal minha e que foi a BetPlays que fez isso.
Neste ponto, isso não é motivo para congelar minha conta.
Eu esperava poder expor completamente as irregularidades da outra parte na questão do endereço e enviar boas notícias para a comunidade, mas não consegui.
Novamente, eu só tenho um dispositivo: um dispositivo móvel e um laptop.
Tenho apenas um endereço de e-mail para me registrar no cassino.
Não há como provar o ambiente de um indivíduo, e seria fácil fabricar histórico de acesso, etc.
Eles fabricarão ações que nunca cometeram, impossibilitando que os usuários provem sua inocência em relação aos termos de uso que afirmam seguir.
Entendo que o árbitro está a meu favor e que não faz sentido continuar lutando nas circunstâncias atuais.
Não estou nada satisfeito com isso, mas foi uma experiência valiosa para mim aprender que existem sites que se comportam de maneira tão maliciosa.
Esperamos que o comportamento malicioso deste site de cassino seja exposto e que outros usuários consigam recuperar seus fundos.
casino.guru's review of betplays is most definitely wrong, Betplays is a known scam in the gambling industry.
hundreds of closed accounts for the same reason, I also do not understand what evidence the casino presents but it seems that it may be prefabricated, most of the 90% positive reviews on trustpilot are made by the casino itself from fictitious accounts with one review, it is clearly visible, in reality betplayś would have 99% negative reviews in which each of them concerns an accusation of breaking point 3 and 9 of the regulations, which seems unlikely that such a large number of players could be accused of the same.
CASINO.GURU you can be sure that if you open an account at this casino and win a larger amount you will be accused of breaking point 3 and 9, no matter what you do.
Mas, por favor, administradores, parem de justificar apostas, este cassino enganou muitos jogadores, inclusive eu.
Hi there.
Frankly, in your precise situation, we could not even prove whether you have been scammed or not because our whole website is solely dedicated to casinos, not sportsbooks. We have explained everything to you.
Therefore, relating your situation to the context of this ongoing communication is, at best, misleading.
I understand it is very convenient to agree without a deeper thought, but please try to think about the context.
I understand you feel somehow betrayed, but we can't help you unless your matter is associated purely with a casino-related situation.
I hope you at least tried to resolve the matter through the list of sports betting sites that Tomas provided you with.
Did you?
casino.guru's review of betplays is most definitely wrong, Betplays is a known scam in the gambling industry.
hundreds of closed accounts for the same reason, I also do not understand what evidence the casino presents but it seems that it may be prefabricated, most of the 90% positive reviews on trustpilot are made by the casino itself from fictitious accounts with one review, it is clearly visible, in reality betplayś would have 99% negative reviews in which each of them concerns an accusation of breaking point 3 and 9 of the regulations, which seems unlikely that such a large number of players could be accused of the same.
I understand what you're saying, and I recall having one of your cases discussed because of failing the verification through the Sumsub.
So, submit the complaint. The main issue is that no one has proven those claims. Will you be the first? The only action required was to submit a complaint and prove the casios techniques wrong. This is something we can't do without you casino players.
In the very few cases where the players were able to even explait the merit, the casino's choice was found reasonable, thus right.
If you are aware of any other players who have had their accounts unfairly closed without any involvement from Sportsbok, please forward them to us. For now, it seems they prefer to complain around forums or on TP, which provides us little chance of confronting the casino's methods. 🙁
Perhaps, but first someone needs to back up this story. The size of this forum has grown to such an extent that we are unable to dispatch someone to visit every casino where players are likely to be treated unfairly, based on forum posts. No one actually does that.
Rather, we rely on your authentic experiences supported by evidence.
I've been thinking about that, and I can't find anything in your favor.
"We have received evidence of multiple accounts being created by you in quite close succession from the same or very similar IP addresses, using the same device (with the same device ID), and engaging in similar gameplay while claiming the same bonuses."
Even if you had stated that someone could use your phone or laptop to create a new account and receive the same bonuses, it wouldn't have made much of a difference. This is because, according to the complaint and my understanding of the circumstances, you repeatedly stated that you don't live alone, yet no one else had access to your device. Well, we saw the account details - the same device was used. If my memory serves me correctly, you also struggled to recall which games you've played with your single account.
I mean, imagine how this all comes together. I do not mean to offend, but we have not discovered anything that would help us defend you.
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