CasaFórumCasinosBitStarz Casino - discussão geral

BitStarz Casino - discussão geral (página 6)

há 3 anos por dearmonikam
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38.404 visualizações 155 respostas |
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1...5 6 78
há um ano

Olá, bitstarz se recusa a se registrar para mim e simplesmente exclui minha conta. Alguém pode me dizer o que isso significa?

Nunca fiz nada ilegal. Quando questionados sobre o porquê, a única resposta é uma citação do FAQ.

Eu tinha depositado cerca de 7 BCH e perdi, sem pedido de saque veio o pedido de verificação e depois de enviar meus documentos nada por 3 dias e então a conta foi simplesmente encerrada.

Quais são esses procedimentos?

"Conforme mencionado no nosso e-mail anterior, de acordo com os nossos termos, o casino reserva-se o direito de realizar procedimentos de verificação adicionais e tomar qualquer ação considerada necessária pela administração.

Infelizmente a decisão é final e não pode ser alterada."


Você tem ideia do que se trata?

Traduzido automaticamente:
jadzia99
há um ano

Hi, from what I can see, the casino could definitely use an answer because this way we don't really know why your account was closed. I'm wondering if there might have been a problem with your documents since this problem appeared during verification.

However, I would recommend that you file a complaint and our team will try to find out more. You can find a link to file a complaint here.

Are you in? 

há um ano

Cassino não paga de madrugada, chat de suporte quase sempre offline

poivon
há um ano

Hi, I hope that according to what you say you don't have a problem with the withdrawal and you are just describing your experience in this casino. I think that as long as it doesn't take long, it's okay if the casino doesn't pay out in the morning, because I don't see the problem. As far as support is concerned, did you try to clarify the situation or did you ask a question when you mentioned that the they are almost always offline ? What did you want to solve if I may know ? 

há um ano

Eu jogava quando a cripta saía, parei e o cassino está normal.

Traduzido automaticamente:
sarokin116
há um ano

Uhm, have you encountered any crypto-associated issues by any chance? I guess the translator is making fun of us 🙂. It may sound silly of some sort, but I can't figure out the point.

há um ano

Bitstarz hides the minimum ammount to withdraw, only after deposit and request withdraw you can see the abusive minimum to withdraw for brazilian players. That's the best casino ever?


When I could see the minimum necessary to proceed a withdraw, after being a deposit, it was 300BRL, almost 70$. I began to laugh!!!


Really, I didn't see anything that justifies using Bitstarz. Account closed for sure!!!

Rafaeliton
há um ano

If I remember correctly deposits must be wagered 3 times before a withdrawal can be done, how many times have you wagered your deposit?

Editado pelo autor há um ano
SunsetGaze
há um ano

I'm talking about withdraws not deposits rollover. For example: if you deposit 50BRL or 100BRL or 1000BRL you must reach at least 300BRL to request a withdraw. They hide it if you don't have real money in your balance, only appears a message written insuficient funds to withdraw.

SunsetGaze
há um ano

Somebody could check it, maybe I'm wrong but my session with Money I concluded it.

Rafaeliton
há um ano

Sorry, my bad, I misunderstood your complaint, now I get it. You are talking about the minimum withdrawal amount allowed, well, most casinos got a minimum withdrawal amount and a max withdrawal amount that is normally visible on the withdrawal tab, regardless of there being a balance in the account or not. I suppose here the minimum withdrawal amount depends on the payment method and currency, sadly there is not much to do, usually in T&C you will find a deposits & withdrawals clauses stating which is the minimum deposit and minimum and max withdrawal amount allowed, next time be sure to check that out or ask support. By the moment in this case I don't really see how to solve this besides betting more and risking losing the balance or get a chance to reach the minimum amount, or maybe asking support if withdrawing below the minimum is possible

há um ano

Somebody could check it, maybe I'm wrong but my session with Money I concluded it.

há um ano

Hi there!

Even though I read your post more than once, I honestly have to admit that there is little to check, in my books.

According to the well-written summary you got from SunsetGaze, I only want to add that next time, I would ask the casino chat or support sooner rather than later. I'm trying to say we all have our preferences, and it's usually quite reasonable to clarify possible issues in advance.

Just to avoid bitter feelings.

Rafaeliton
há 11 meses

Valor mínimo de saque realmente é uma piada, concordo com, você

poivon
há 11 meses

Hello, have you also encountered this inconvenience for you? I think that if something like this has ever happened before, it's good to ask in advance in the live chat about this kind of thing. At least you will be sure how it is and you will be able to find out if it is worth depositing and playing in such a casino for you. 🤔

há 11 meses

Olá, eu uso o Cassino quando estou financeiramente podendo depositar $300, acima, assim fica fácil sacar.


Essa informação eu sempre soube quando utilizei o cassino, mas não mesmo assim eu não concordo, por isso minha crítica. Entao utilizo quando posso depositar valores altos.


É apenas uma crítica , não uma reclamação de eu não saber e etc. Pois o valor mínimo de depósito é 100, mas de saque 300, então acho injusto.


Jaro
há 11 meses

Eu sou ansioso com a questão de saque, pois admito que quando fico com muito dinheiro na banca, fico ansioso para continuar jogando e aumentar as apostas, mas hoje com mais experiência, eu já consigo me segurar, mas o problema é que no site eles colocam com afirmação que o tempo médio de saque é 6~7 minutos, entao não compreendo a madrugada toda o saque não ser processado. Ah não ser que seja o valor do pedido, que na minha ocasião foi de $5.000,00:.: porque valores baixos em outros momentos foram processadoa com rapidez.

poivon
há 11 meses

Hello!

Generally speaking, every limit: deposit, withdrawal, bet, e.g., are important aspects that might affect your experiences a lot; hence, it's great you are aware of them.

It's important to note that depending on your deposit history with the casino or the payment method, both deposit and withdrawal limits may change. If you feel the withdrawal limit puts you under pressure, especially when your current balance is high, try to discuss that with the support of finding a casino with adequate limits.

Don't worry; I know you said you're not complaining. I aim to express that it's good to try solving such inconveniences sooner rather than later. Keeping responsible gambling in mind.

So, have you tried to ask the casino?



há 11 meses

Hello. I have been cheated by BitStarz Casino. They have not paid out a prize of 375 Euros won on Funky Time.

They could see that I had won them but said that unfortunately they were lost due to technical problems.


Editado pelo autor há 11 meses
há 11 meses

They have subsequently closed my account with almost 300 Euro because I wanted to close my account and they have kept the money. BEWARE BitStars Casino

dannierefsgaard
há 11 meses

Hey. Hmm the only thing the casino said about not giving you the 375€ win was that they had technical problems, yes ? 

As for your closed account, you asked the casino to close it. But regarding your money, did you communicate how you could withdraw it ? 

Anyway, I saw that you filed a complaint right away, so I'm curious to see how it all turns out. The casino has a pretty high safety index and tries to deal with complaints, so I hope it gets to you when it comes to that. 

I trust everything will be resolved fairly. 

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