We always like to help and whenever it is possible to do so, we put our best into it. Unfortunately, in your case there is nothing much we can do, as we have explained before.
It is unfortunate that the casino is not responding to you, and we understand how that feels.
Just please hang in there, and if there is anything within our possibilities that we could help you with, come forward, please.
We always like to help and whenever it is possible to do so, we put our best into it. Unfortunately, in your case there is nothing much we can do, as we have explained before.
It is unfortunate that the casino is not responding to you, and we understand how that feels.
Just please hang in there, and if there is anything within our possibilities that we could help you with, come forward, please.
Only they can help themselves in this situation - it has been explained to them numerous times(with accompanying evidence from the authorities) what is going to happen automatically if they don't fix it themselves. If they don't respond then they will have to deal with the blacklisting by Mastercard then they won't be able to accept any payments by this method from anyone. They have a chance to fix this, but if they don't then it will be sorted regardless(by authorities).
alguém por favor me ajude, ja fiz 3 pedidos de retirada e todos 3 voltaram, estou colocando numero do banco, minha conta e nome e mesmo assim volta, falam que tenho que pedir ao banco um nú
mero, mas que numero?alguém sabe como preencher esse pedido?
amigo me ajude como preencho este pedido, estou colocando numero do banco e conta e eles devolvem,
grato
Very best of luck getting anything from them! No response from them at all in 3 weeks and cut me off their live chat anytime I have tried to make contact - totally legitimate company of course!
alguém por favor me ajude, ja fiz 3 pedidos de retirada e todos 3 voltaram, estou colocando numero do banco, minha conta e nome e mesmo assim volta, falam que tenho que pedir ao banco um número, mas que numero?alguém sabe como preencher esse pedido?
I guess you should try to explain to the support that you do not understand the matter of the problem and need a full explanation regarding the "number" you keep repeating. Feel free to post the casino's response so we can try to figure out whether it makes a good sense.
Or if you know the answer already, what number is that supposed to be, please? Some sort of identificator, but which, I wonder?
Very best of luck getting anything from them! No response from them at all in 3 weeks and cut me off their live chat anytime I have tried to make contact - totally legitimate company of course!
Although I am aware that you are a very distressed player, try to think about how such a response might benefit the other player who is experiencing intense stress. Do you believe this response will help out?
Are you perhaps familiar with the problem he mentioned? That would be handy. Thank you.
Although I am aware that you are a very distressed player, try to think about how such a response might benefit the other player who is experiencing intense stress. Do you believe this response will help out?
Are you perhaps familiar with the problem he mentioned? That would be handy. Thank you.
Hi Radka - I'm just going to say it like it is. It is a warning to players. Literally they do not respond and cut you off live chat straight away - the only thing they actually did was close my account. They were given chance after chance to even provide an answer but they couldn't even do that.
Although I understand your point - based on my experience here - it seems difficult to get a response from them. I'm just advising this player(and others) based on my experience. Maybe the casino can come on and clarify things for the player and everyone else.....
o meu tmb cortaram, ai coloco vpn e consigo entrar no chat, problema que segundo eles estou preenchendo errado,
ja mandei imail com filmagens que me pediram, bati foto, eles querem o IBAN nem sei que é isso, liguei no banco me falaram que IBAN e com quem paga, a única coisa que deve estar errado é o numero do banco de 0260 para 260, não sei mais nada
ja mandei imail com filmagens que me pediram, bati foto, eles querem o IBAN nem sei que é isso, liguei no banco me falaram que IBAN e com quem paga, a única coisa que deve estar errado é o numero do banco de 0260 para 260, não sei mais nada
The IBAN is the 16-20 digit code linked to your bank account. Every bank account that can accept International payments has one. You should be able to find this on a bank statement or you can ask your bank what it is. It will start with PT(if your account is in Portugal).
O IBAN (International Bank Account Number) é um código que identifica a conta bancária de um cliente para transferências internacionais. Ele é composto por 29 dígitos no Brasil e é usado para garantir que o dinheiro seja recebido corretamente. No seu caso o Nubank não tem um código IBAN próprio. A conta do Nubank não recebe nem envia valores em moedas diferentes do Real, por isso não possui códigos IBAN, SWIFT, ABA ou ACH. Você precisara de uma conta de outro Banco ou usar um método recebimento diferente.
Para cassinos internacionais eu recomendo a utilização de Cryptomoedas. Retirada por meio de transferências geralmente possuem taxas elevadas e são mais burocráticas. Além de ter a possibilidade de retenção do valor pelo fisco, a depender da origem. E como a maior parte dos cassinos terceirizam essas operações fica mais difícil ter um controle dessas situações.
Hi Radka - I'm just going to say it like it is. It is a warning to players. Literally they do not respond and cut you off live chat straight away - the only thing they actually did was close my account. They were given chance after chance to even provide an answer but they couldn't even do that.
Although I understand your point - based on my experience here - it seems difficult to get a response from them. I'm just advising this player(and others) based on my experience. Maybe the casino can come on and clarify things for the player and everyone else.....
Hi!
Fair enough, I do understand your intentions.
I did not want to discourage the other player from attempting to contact the casino because, even with our reach, a direct line of communication is always preferable. Additionally, I would like to think that there is value in trying rather than quitting because someone claimed that the casino's ignored everyone.
I apologize, though, if I overreacted.
ja mandei imail com filmagens que me pediram, bati foto, eles querem o IBAN nem sei que é isso, liguei no banco me falaram que IBAN e com quem paga, a única coisa que deve estar errado é o numero do banco de 0260 para 260, não sei mais nada
Now I see the problem. Well since the others already explaint the matter very well. I bet not uch to add from my side now.
Perhaps a detail: if you keep struggling to determine whether the IBAN is to be found in the documents or internet banking, give the bank clerk a quick call. Once you know whether the IBAN is to be found, you may proceed further.
Honestly, I would expect PIX involved. The way I understand it, it's the most common option in Brazil - is it not?
Hi!
Fair enough, I do understand your intentions.
I did not want to discourage the other player from attempting to contact the casino because, even with our reach, a direct line of communication is always preferable. Additionally, I would like to think that there is value in trying rather than quitting because someone claimed that the casino's ignored everyone.
I apologize, though, if I overreacted.
You should see the emails and Live Chats I have requested with this company. This morning again tried to contact them but "I can only answer casino related questions" was the response. Still no response to any email of any kind in almost 4 weeks. You would think they would want to try and resolve things and not act like a bunch of scammers....
Privately I will send your reviews team all the chain and emails/chat etc and hopefully you can give them the rating they deserve!
pessoal, resolvi o problema, gastei todo dinheiro e encerrei a conta, nao tenho saco pra isso, todos cassinos que jogo so coloco pix e saco na hora este esta com m;a fé, agradeço ajuda de vcs desde ja, muito obrigado
Putz, que pena. É lamentável que alguns operadores de pagamento estejam cobrando taxas abusivas pelo uso do Pix em cassinos, aproveitando-se da falta de regulamentação clara. Como consequência, muitos cassinos estão desativando a opção de pagamento via Pix para evitar essas taxas excessivas, o que limita as opções de pagamento disponíveis para os jogadores. Uma alternativa a ser considerada são as criptomoedas, mas é fundamental pesquisar a fundo sobre as diferentes opções e os riscos envolvidos, como volatilidade e segurança, antes de escolher uma carteira digital.
Im having issues with instant casino too. Did you report your transactions to you bank? I want my deposits back. They are scammers!
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