Hello!
I understand you're upset! To help you through the submitted complaint, however, we need you to provide further answers. Check it out here:
https://casino.guru/leon-casino-player-s-deposit-has-not-been-credited-1
I am especially interested in this:
"Could you please advise if it was your first deposit in this casino? Have you contacted your bank already? Ideally, they should be part of the investigation."
Boa noite, sou novo na plataforma leon e gostaria de perguntar, tentei fazer um saque com transferência bancária e me apresentou um problema de identificação da conta. Eu escolhi os números do meu cartão, mas eles estavam corretos. O que estou fazendo de errado?
Hi, I've moved your post under this particular casino. Regarding the problem you are having, do you have a fully verified account with the casino ? Have you tried asking the support what the problem might be when it gives you an error ? I think it would be best to ask there and they will be able to give you the best answer. It would definitely be good to post it here as well, so that I and other players have a better idea of the situation.
Would that be possible ?
Estava tudo bem, meu problema foi resolvido, me responderam imediatamente. e eles me ajudaram, muito obrigado pelo seu tempo!!
Hi, you're welcome and I'm glad your problem is finally solved. So what exactly was the problem when it showed you the identification problem when you wanted to withdraw ? I'm asking because it might be useful for players who might encounter a similar problem. Were you able to withdraw your money without any issues in the end ? 🙂
Well to be thruth withrawing money with leon is difficult alot.I mean they do 1-3 days but usually more than 2 days..Also whenever i ask for withdraw they ask me for a document while i have already give evrything.Right now for example im waiting for 100 bucks but they do make it diff to get it..dont know we will see in couple days
I think as long as it only takes them a couple of days, it's definitely okay. We give the casinos 14 days to resolve the withdrawal.
However, I'm not sure why you have to provide a document every time you make another withdrawal when your account has already been verified. Have you tried asking the casino ?
Nevertheless, I see that you have more money that the casino should give you, so be sure to update us on how it went in this case as well.
Good evening.They did ask me again for another document right now and after i gave them one They did ask again at the same time another one.At this point it seems a bit unfair and it scares u to deposit cause u may think that they will be doing anything they can so they slow down the process of withdrawing
I get it. So your money still hasn't arrived? If you continue to have problems, then I recommend filing a complaint.
However, what documents does the casino require from you this time? I have a feeling that in a while there won't be any more that you could add, because they keep asking everytime something else.
Good evening sir.Not yet i would make a conplain if they do not send it but right now they ask a document about my address and i did send them my e_estatement from my bank but they still complaing that the document its not enough.I would try again…if they dont accept i ll make a complain.
I see, and the casino didn't advise you any other alternative to deliver this document ? What's the problem with your address or document, did you ask and that too ?
Of course, if nothing is resolved, let us know if you have filed a complaint. I will wait.
Fiz um depósito de 130 euros. Jogando uma aposta (compras populares) e um pequeno casino, o meu dinheiro chegou aos 600 euros. Solicitei o saque há cerca de 2 meses e durante todo esse tempo me pedem diversos documentos, que eu envio mas encontram desculpas para não fazê-lo. Assim que eu lhes disse que iria tomar medidas legais, eles me disseram para esperar que eles analisassem os documentos. Já se passaram 20 dias e agora estão me pedindo uma videochamada.
Tenho certeza que fazem isso de propósito, acredito, essa plataforma é falsa e eles nunca dão o dinheiro ganho ao cliente, a não ser que sejam pequenas quantias.
Fique longe deles, eles roubarão seu dinheiro. Há muitas reclamações sobre eles mas nada é feito, eles roubam o mundo
Hi, I see that you have a problem with verification and money withdrawal. What exactly is the casino's problem with the documents when it doesn't accept them ? Did it say anything specific ?
Anyway, in this case I would definitely recommend you to file a complaint, because it's been quite a long time to verify the documents. Just click here and you can file a complaint.
However, as far as the video call is concerned, are you yet to have it or have you already had it ?
De longe, a pior casa de apostas da Grécia. Acredite, abri contas na maioria das empresas de apostas e considero isso provavelmente o pior. Atendimento lento e pouco claro no chat ao vivo para qualquer problema e pessoalmente estou devendo 3 saques há um mês e então me disseram que enviaram o problema para o departamento especial e ainda não recebi nenhuma informação. Também são probabilidades de apostas ruins em comparação com outros sites de apostas.
Sim, amigo, eu também estava devendo dinheiro há 1 mês. Ausente!! Eles roubam pessoas
Você é o pior!!!!
Dear player,
I empathize with your feelings, but we are not the Leon Casino. We are Casino Guru.
Anyway, thank you for sharing and also for submitting the review. I really hope your next casino makes you feel more satisfied. 🙏
Hi, do you have only negative experiences with this casino ?
Unfortunately, I have to say that casinos always have an advantage over the player, who usually ends up losing his deposit here, so even though it's hard to say, it's not unusual what you're describing.
However, you have the option not to play in such a casino if you think that every time you deposit it just goes down the drain.
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