há um mês
Não valia a pena entrar no chat...
No final da música... RECLAMAÇÃO!!! Não vejo outra opção razoável 🙈
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Mr Bet Casino - discussão geral (página 17)
há um mês
https://www.curacao-egaming.com
Infelizmente, eles não entendem mais nada.
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há um mês
Atualizar:
Mr.bet fez tudo hoje, fui verificado e o dinheiro chegou. Obrigado a todos que me ajudaram de alguma forma. 🙏
Ainda vejo um problema no funcionamento do Mr.bet. O cassino não prejudica os jogadores, mas principalmente a si mesmo! Ainda vou jogar lá? Não sei, preciso de um pouco de tempo para recuar. Conseguimos salvar tudo...é interessante que os documentos que carreguei hoje foram rapidamente verificados e aprovados e o pagamento chegou em 5 minutos!!!
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há um mês
Após a verificação, recebi meu dinheiro no mesmo dia.
Mas sabemos que o dinheiro que o casino nos deu é apenas um empréstimo. Em algum momento eles receberão o dinheiro de volta, é só uma questão de tempo. 🙂 e nossos ganhos são nossas perdas.
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há um mês
Bem... isso é uma questão de atitude ☝️ Todos que desejam entrar no cassino devem definir seu próprio limite de dor ✌️ Orçamento que desejam, podem e irão jogar, caso contrário é suicídio. Já jogo há muito tempo e foi difícil para mim no começo também...entenda uma coisa assim☝️ eu me protejo de acordo com minhas regras 🫡
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há um mês
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Mr.bet fez tudo hoje, fui verificado e o dinheiro chegou. Obrigado a todos que me ajudaram de alguma forma. 🙏
Ainda vejo um problema no funcionamento do Mr.bet. O cassino não prejudica os jogadores, mas principalmente a si mesmo! Ainda vou jogar lá? Não sei, preciso de um pouco de tempo para recuar. Conseguimos salvar tudo...é interessante que os documentos que carreguei hoje foram rapidamente verificados e aprovados e o pagamento chegou em 5 minutos!!!
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há um mês
I would say good news for me and certainly for you. I'm glad you got the money, and it's always important that the players who do the verification pass it successfully. Without that, the money won't be collected, so it's good that as soon as the verification was done, the money came. Both processes didn't take very long and if there was a technical problem, then that's probably why there was a delay in both things.
In the end, however, we managed to achieve the state we all wanted and I hope that something similar will not happen again.
Good luck. ☘️
há um mês
Após a verificação, recebi meu dinheiro no mesmo dia.
Mas sabemos que o dinheiro que o casino nos deu é apenas um empréstimo. Em algum momento eles receberão o dinheiro de volta, é só uma questão de tempo. 🙂 e nossos ganhos são nossas perdas.
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há um mês
I can see that the casino eventually paid out more players right after verification. I think that was probably the most important thing in this whole case to make it successful. 🎉☘️
However, do you think you will still be playing here or not ? 🙂
há um mês
I have noticed that lots of casinos have started doing this to avoid paying out. I will leave a few reviews for casinos I've detected with similar issues in the last 4 months.
In my case, Mr. Bet uses the Sumsub system to verify ID documents, and this system has confirmed the authenticity of my documents.
However, my account is still on hold. I suspect they might be delaying the verification process to push me into reversing my withdrawal. This tactic will not work because I have set wagering limits on my account.
I hope they will approve the documents before this weekend. Otherwise, I will be compelled to file an official complaint. They have been continuously delaying the full verification of my account and the release of my funds
Editado pelo autor há um mês
há um mês
Você tem que olhar a mensagem, ela lhe dirá quais documentos faltaram ou foram insuficientes.
Editado pelo autor há um mês
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Postado por petitgamer foi apagado
há um mês
You 've replied to the wrong post. please reply to Jaro instead
há um mês
I have noticed that lots of casinos have started doing this to avoid paying out. I will leave a few reviews for casinos I've detected with similar issues in the last 4 months.
In my case, Mr. Bet uses the Sumsub system to verify ID documents, and this system has confirmed the authenticity of my documents.
However, my account is still on hold. I suspect they might be delaying the verification process to push me into reversing my withdrawal. This tactic will not work because I have set wagering limits on my account.
I hope they will approve the documents before this weekend. Otherwise, I will be compelled to file an official complaint. They have been continuously delaying the full verification of my account and the release of my funds
há um mês
Certainly if it takes too long and you don't hear anything and the account is not verified, then you can proceed to this step. However, you know that we give casinos 14 days to resolve this process. We'll see if anything changes in the next few days or not.
If it does, let us know.
1
há um mês
im talking with them now , they mannualy canceled my prove of address and my ID.
now they are repeiting themselves like robots on customer service, it seems this will go to a Dispute
há um mês
im talking with them now , they mannualy canceled my prove of address and my ID.
now they are repeiting themselves like robots on customer service, it seems this will go to a Dispute
há um mês
they asked me to fill a form to request information to the right department.
I have a bad feeling about this. It is not my first rodeo, lets hope that this time i will be wrong.
I guess i have time until 18 august give that this issue started the 5.
Editado pelo autor há um mês
há um mês
Há uma semana minha verificação de identidade foi rejeitada por vários motivos, ou recebo uma notificação no chat informando que ela foi rejeitada, a próxima pessoa diz que é para verificação, etc.
Eu nunca experimentei nada assim antes.
Pequenos trechos 
Eu não recomendo este provedor.
O dinheiro fica portanto sempre na conta do jogador na esperança de que não o perca, mas eu não perco e tenho que recorrer à defesa do consumidor.
Alguma sugestão de soluções
LG
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há um mês
Sorry for this situation, but may I ask what the reasons are for rejecting?
Have you provided all the necessary documents in the right format and of good quality? Many times, these are the mistakes players make, and therefore the casino rejects them.
Unfortunately, our team won't be able to intervene before the 14-day timeframe, as explained in your complaint, but until then, you could ask the support if everything is okay with the documents provided.
Will you let us know, please, as well? We'll wait for your reply.
há um mês
im talking with them now , they mannualy canceled my prove of address and my ID.
now they are repeiting themselves like robots on customer service, it seems this will go to a Dispute
há um mês
Also did they tell you why they manually rejected your address and ID ? I think there must be a reason and the sooner you find out, the sooner you will probably know what to do.
If you learn, feel free to tell me and of course I hope it won't take too long and you will be able to verify.
há um mês
I had to add another bank statement with my address and another ID (national ID) and the form with the request to update my address, they sent me an email asking for patience while they proceed my account update. (Their IA accepted my new documents as well as shows the screenshot, now, its up to the other team to manually accept the documents)
its been quite a while and i have no news since their last email 2 days ago.
I have 8 days left before open a complaint.
há um mês
Sorry for this situation, but may I ask what the reasons are for rejecting?
Have you provided all the necessary documents in the right format and of good quality? Many times, these are the mistakes players make, and therefore the casino rejects them.
Unfortunately, our team won't be able to intervene before the 14-day timeframe, as explained in your complaint, but until then, you could ask the support if everything is okay with the documents provided.
Will you let us know, please, as well? We'll wait for your reply.
há um mês
I have not opened a complaint still until august 18 to give them time to reply.
But im sharing here with you the last email i got from them(check the date)
-----------------------------------------------
On Thu, Aug 8, 2024 at 8:05 PM Mr.bet <support@mr.bet> wrote:
Hello xxxxx,
Thank you for contacting us.
Thank you for your prompt response and for providing the documents for verification. We truly appreciate your cooperation in ensuring that your verification process goes smoothly.
We are ready to guide you through every step of the verification process, and we hope that everything will be finalized without any issues. Please allow some time for our relevant department to review the uploaded documents. As soon as the review is complete, you will be notified of the results.
We greatly value you as a player and look forward to seeing you continue to enjoy your time at our casino.
Thank you once again for your patience and cooperation.
If any questions arise, we will be here to answer them 24/7.
Best regards,
Manager of the game club, Thea
2816939
----------------
Reply sent it today August 11
Dear Thea,
I hope this message finds you well.
Thank you for your recent email and for the ongoing support throughout the verification process. However, I am writing to express my concern regarding the delay in manually verifying the authenticity of my documents.
As you are aware, the AI system has previously validated my provincial ID and proof of address, and it has also confirmed the authenticity of the new documents I have recently submitted. Given that the AI validation was successful for both the previous and new documents, I am concerned about the extended delay for the manual review process.
Additionally, I would appreciate it if you could provide written clarification on the following points:
Reason for Initial Rejection: Could you please explain why my previous documents were rejected despite their legitimacy under Canadian law?
Current Validation Delay: Can you provide details on why the manual review of the new documents is taking longer than expected, even though the AI system has confirmed their authenticity?
Understanding these aspects will help alleviate my concerns and ensure that any issues are addressed promptly.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
há um mês
I have not opened a complaint still until august 18 to give them time to reply.
But im sharing here with you the last email i got from them(check the date)
-----------------------------------------------
On Thu, Aug 8, 2024 at 8:05 PM Mr.bet <support@mr.bet> wrote:
Hello xxxxx,
Thank you for contacting us.
Thank you for your prompt response and for providing the documents for verification. We truly appreciate your cooperation in ensuring that your verification process goes smoothly.
We are ready to guide you through every step of the verification process, and we hope that everything will be finalized without any issues. Please allow some time for our relevant department to review the uploaded documents. As soon as the review is complete, you will be notified of the results.
We greatly value you as a player and look forward to seeing you continue to enjoy your time at our casino.
Thank you once again for your patience and cooperation.
If any questions arise, we will be here to answer them 24/7.
Best regards,
Manager of the game club, Thea
2816939
----------------
Reply sent it today August 11
Dear Thea,
I hope this message finds you well.
Thank you for your recent email and for the ongoing support throughout the verification process. However, I am writing to express my concern regarding the delay in manually verifying the authenticity of my documents.
As you are aware, the AI system has previously validated my provincial ID and proof of address, and it has also confirmed the authenticity of the new documents I have recently submitted. Given that the AI validation was successful for both the previous and new documents, I am concerned about the extended delay for the manual review process.
Additionally, I would appreciate it if you could provide written clarification on the following points:
Reason for Initial Rejection: Could you please explain why my previous documents were rejected despite their legitimacy under Canadian law?
Current Validation Delay: Can you provide details on why the manual review of the new documents is taking longer than expected, even though the AI system has confirmed their authenticity?
Understanding these aspects will help alleviate my concerns and ensure that any issues are addressed promptly.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
há um mês
I did a quick check out and this is what they answered on live chat.
Have anyone experienced a similar response?
