há 4 meses
Como o Casino Guru ajudou você?
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Rabona Casino - discussão geral (página 13)
há 4 meses
Se me pediram tudo durante 3 longos meses, procure mais acima no tópico tem um colega que descreve muito bem como é a verificação e digo que eles usam muitos truques para prolongar a verificação e o pagamento
Fiz uma reclamação aqui e o guru do cassino me ajudou.
Editado pelo autor há 4 meses
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há 4 meses
E eles te pagaram? Não me deixa criar a reclamação, não sei por quê.
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há 4 meses
Para perguntar quais coisas, quais documentos exatamente?
Se você entregá-los conforme solicitado, você será pago no final?
@casinoguru preciso de ajuda e informações.
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há 4 meses
Front and back of a document (the application will use your cell phone camera to take these photos)
Photo of your face, live with your cell phone camera, in the same application, at the time you sent the document mentioned above
Proof of address in PDF form, from an official public service or issued by a bank app, credit card, bank account. Only in official PDF
Deposit receipt. If you used a bank account, they will ask you for several months' worth of bank statements, without omitting anything, directly issued by the bank. Everything in pdf generated by the bank. If you used a virtual wallet, such as Neteller or Skrill, they will ask you for a lot of history, they will want to see all the transactions you have already made, who you sent money to, who you received it from. If you used cryptocurrency, they will do a lot more bureaucracy too
Basically these 5 steps above. This last one is the one that will delay the situation the most, taking days, weeks, months, until they accept it. They will look for something to justify blocking you or stealing your money. Even without finding anything wrong, as is my case, it may be delayed. I've been waiting for 20 days and being ignored, no email has been answered and chatting is useless, it's just responses from people with no access to anything in the company and giving standard ready-made messages
1
há 4 meses
3 dias para eles são 3 meses, isso aconteceu no meu caso, graças ao guru do casino eles me pagaram. O pior de tudo isto é que quem gere Rabona tem mais de 20 casinos e faz a mesma coisa em todos eles. Se você abrir um chat online, o mesmo agente te responde em um cassino ou outro, se eles tirarem suas promoções em um cassino, já tiraram suas promoções em todos eles, embora em alguns você nunca tenha jogado, no bate-papos eles não dão explicações e apenas respostas evasivas e às vezes o que eles respondem não tem nada a ver com o que você pergunta e eles dizem para você enviar um e-mail para eles com mais perguntas e eles nunca respondem o e-mail, esses golpistas deveriam estar atrás das grades com um sentença de prisão perpétua, se não pior
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há 4 meses
True friend. Do you have a list of their sister sites?
há 4 meses
Vou esperar chegar ou ser solicitado.
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há 4 meses
Para perguntar quais coisas, quais documentos exatamente?
Se você entregá-los conforme solicitado, você será pago no final?
@casinoguru preciso de ajuda e informações.
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há 4 meses
Hello. What kind of information do you need, if I may ask?
I have seen your complaint where Nick explained the current situation: they need to wait 14 full days before intervening, so until then, please keep us informed about any updates regarding your withdrawal. We'll wait for your reply.
há 4 meses
O que fazer se lhe disserem em Rabona que o pagamento foi atrasado pelo departamento financeiro devido ao elevado volume de pedidos?
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há 4 meses
Be a little patient, and hopefully you will get a solution soon.
há 4 meses
Hello, @Romi, friend. My account is verified there, 100¨%, fully verified
But still, I didn't get any payment. Support remains the same. Rabona continues to give robot-like responses in the chat, telling us to wait, wait, wait. They just apologize for the delay, promise to pay the next day and that day never happens.
I've been reading lies, excuses, saying they're sorry for the delay, the inconvenience, the frustration for more than 20 days. Promises saying that my payment is close to completion, which will happen soon, at the same time that no email is answered by support
Now, we have arrived on another Friday, the site does not work on Saturday and Sunday. In other words, there goes another 3 days on hold, without my payment.
I just need them to pay my 3 outstanding payments and my entire remaining balance, in full, straight to my bank account. @7StarsPartners @Rabona can you resolve this today? If it is easier to pay by cryptocurrency, I can send my Bitcoin wallet address if this is faster than sending it to my bank account
Editado pelo autor há 4 meses
2
há 4 meses
Cancelei o levantamento de 470, e ganhei 1.700€ com isso, agora tenho que levantar 500 de cada vez e com o tempo que estas pessoas do departamento financeiro estão a demorar, só rezo para que cheguem, mesmo que seja tarde mas eles chegaram.
Solicitei no chat a verificação da minha conta e fui informado que no momento minha conta não exige verificação.
Então ainda estou esperando meu dinheiro.
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há 4 meses
Também é verdade que verifiquei que os levantamentos ficam pendentes há mais de 3 dias úteis, até mais de 5, isso é difícil de perceber, e só se desculpam com o elevado volume de pedidos, o que é inexplicável, porque tudo deveria ser automático e instantâneo, como em outras casas de apostas. Eu não sei o que eles querem.
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há 4 meses
Hello, @Romi, friend. My account is verified there, 100¨%, fully verified
But still, I didn't get any payment. Support remains the same. Rabona continues to give robot-like responses in the chat, telling us to wait, wait, wait. They just apologize for the delay, promise to pay the next day and that day never happens.
I've been reading lies, excuses, saying they're sorry for the delay, the inconvenience, the frustration for more than 20 days. Promises saying that my payment is close to completion, which will happen soon, at the same time that no email is answered by support
Now, we have arrived on another Friday, the site does not work on Saturday and Sunday. In other words, there goes another 3 days on hold, without my payment.
I just need them to pay my 3 outstanding payments and my entire remaining balance, in full, straight to my bank account. @7StarsPartners @Rabona can you resolve this today? If it is easier to pay by cryptocurrency, I can send my Bitcoin wallet address if this is faster than sending it to my bank account
há 4 meses
I am really sorry for this long-standing situation. Our complaint team is working on your case and unfortunately, there is nothing much we can do right now but wait for the resolution of your case. Whenever you have some new information, please let us know.
há 4 meses
As you know from your complaint, our team has to wait 14 days before they can intervene. I hope everything will go well and your case will be solved soon. Please come forward with any news from the casino, we'll be here waiting for your reply.
há 4 meses
Hello, I came back here to inform you that, despite all the delay, the company Rabona started making my payments, I have already received some withdrawals this week.
Despite the delay, they do pay (they claimed to be experiencing some difficulties and a high volume of services)
Yes, I had a lot of headaches, I complained in some places (like here), but in about 20 days I received the first payment. I don't know if it will be like this with all customers, or just some, or if it will happen again with someone. I don't know if it depends on the payment method (I use a bank account), I don't know if crypto and virtual wallets aren't faster or not, I don't know if they paid just because I exposed them on review sites and forums.
However, just the fact that they paid means a good thing. For those who don't have an account there, I recommend that you create an account and play, because if it was a dishonest site you wouldn't have paid. And at least here, on Casino Guru, in previous complaints, they appear and resolve the vast majority of cases (obviously, if the customer is honest and does everything correctly, sends all the information they ask for). Just be prepared to possibly need a little more or a little less patience
Now, I want to thank all the forum admins and readers here
Thank you very much Kristina, Romi, Jaro and all team Casino Guru!
Good luck for all in your games too!
Editado pelo autor há 4 meses
há 4 meses
A mesma coisa aconteceu comigo, mais alguns dias se passarão e eles vão te dizer que sua conta precisa ser verificada para processar o pagamento, etc.
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há 4 meses
Fico feliz que você tenha recebido seu dinheiro, mas devo esclarecer que eles não são sérios, outras plataformas pagam instantaneamente e demoram o tempo que quiserem pagar, além de outras verificarem sua conta antes e não apenas quando você quiser sacar.
Também vi noutro fórum que existem cerca de 60 casinos com o mesmo formato, os mesmos jogos, as mesmas probabilidades para desporto, as mesmas promoções, etc. Eu verifiquei.
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há 4 meses
Fico feliz que você tenha recebido seu dinheiro, mas devo esclarecer que eles não são sérios, outras plataformas pagam instantaneamente e demoram o tempo que quiserem pagar, além de outras verificarem sua conta antes e não apenas quando você quiser sacar.
Também vi noutro fórum que existem cerca de 60 casinos com o mesmo formato, os mesmos jogos, as mesmas probabilidades para desporto, as mesmas promoções, etc. Eu verifiquei.
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há 4 meses
That's true, friend. Generally, sites are part of some groups that encompass several sites within. However, sites within a group do not always belong to the same owner, they generally "rent" a site within the platform. With this, they share things in common with the entire group, the entire platform, such as support, which are the same people, the financial sector, account verification sector, anti-fraud system and other things, although the owner of each of these sites is different from each other. For example, look at the VBET website, they own and own the BETCONSTRUCT platform. And there are thousands of sites in the world that use Betconstruct as a platform, you have certainly seen several sites with the same look, the same layout, the same odds, they are really a very large platform, and each of the sites within it belong to a person. For example, you and I can create a betting, casino, poker website right now, all we need to do is hire (rent) this service from Betconstruct. They do everything, we just need money (and it doesn't cost little, it's expensive) to maintain our website
Editado pelo autor há 4 meses
há 4 meses
Hello, I came back here to inform you that, despite all the delay, the company Rabona started making my payments, I have already received some withdrawals this week.
Despite the delay, they do pay (they claimed to be experiencing some difficulties and a high volume of services)
Yes, I had a lot of headaches, I complained in some places (like here), but in about 20 days I received the first payment. I don't know if it will be like this with all customers, or just some, or if it will happen again with someone. I don't know if it depends on the payment method (I use a bank account), I don't know if crypto and virtual wallets aren't faster or not, I don't know if they paid just because I exposed them on review sites and forums.
However, just the fact that they paid means a good thing. For those who don't have an account there, I recommend that you create an account and play, because if it was a dishonest site you wouldn't have paid. And at least here, on Casino Guru, in previous complaints, they appear and resolve the vast majority of cases (obviously, if the customer is honest and does everything correctly, sends all the information they ask for). Just be prepared to possibly need a little more or a little less patience
Now, I want to thank all the forum admins and readers here
Thank you very much Kristina, Romi, Jaro and all team Casino Guru!
Good luck for all in your games too!
há 4 meses
Hey, that is great, and thank you for the update. We are always glad if we can somehow help and then receive this kind of news. Please let us know when you receive all your money. Keep spreading the positive vibes.
há 4 meses
Essa empresa Rabidi tem mais de 60 páginas parecidas mas com nomes diferentes e não sei se são alugadas ou se é o mesmo ladrão, o que acontece é que tentei várias dessas e em todas é a mesma administração e as mesmas pessoas no chat, As mesmas respostas, às vezes parecem respostas automatizadas, há 3 dias abri uma conta na Librabet e perguntei como está o bônus de boas-vindas e ele me diz que tenho que depositar, depois aposto o valor depositado e então eles me dão um bônus de boas-vindas. Depositei, apostei o valor depositado e hoje no chat ele me diz isso: Obrigado por aguardar! Investiguei sua solicitação e lamento informar que não há bônus disponíveis para sua conta devido à decisão da Administração do Site.
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