Slotbox Casino - discussão geral (página 3)

Não podemos compartilhar as evidências que recebemos do cassino. A maioria dos jogadores não tenta abusar de um sistema, mas alguns estão fazendo isso. Se mostrarmos a eles como o cassino os pegou, eles serão mais espertos da próxima vez. E se publicarmos qualquer evidência do cassino, os cassinos param de fornecer as evidências para nós.

No seu caso, o casino forneceu provas que considero suficientes, mas como já apresentou a sua reclamação ao regulador, vamos aguardar a decisão do regulador. Eu acredito que isso é justo.

But I didn't cheat

Aber ich habe nicht betrogen

Too bad.

Unfortunately, I don't know where exactly the problem lies, so I can't say much about it.

Personally, I've never had any problems depositing/withdrawing, so I can't say anything bad.

Did you bet more than allowed?

But you should be told the reason.

Sehr schade.

Ich weiß leider nicht wo genau das Problem liegt deswegen kann ich nicht viel dazu sagen.

Ich persönlich hatte nie Probleme bei Einzahlungen/Auszahlung weswegen ich nichts schlechtes sagen kann.

Hast du villeicht mehr gesetzt als erlaubt?

Aber den Grund sollte man dir schon mitteilen.

Então aguarde a decisão do regulador. Acredito que Matej forneceu uma boa explicação.

But nobody can tell me what exactly I violated. You can't accuse someone of fraud and not pay out without giving a clear reason. I haven't had an answer from the license holder for over 3 weeks

Aber niemand kann mir sagen, gegen was genau ich verstoßen habe. Man kann doch nicht jemandem betrug vorwerfen und so eine nicht auszahlen, ohne einen klaren Grund zu nennen. Vom lizenzhalter habe ich seit über 3 Wochen keine Antwort

Desculpe, não posso ser específico, embora a palavra "fraude" esteja bem próxima.

Sugiro que espere. Às vezes, é uma longa espera e, às vezes, nenhuma resposta é dada. Eu certamente espero que você consiga alguma resolução da autoridade eventualmente. 🤞

Like I said, I didn't cheat. If I violated anything, it was an accident and I didn't know it. I play at all casinos like I played at slotbox. There has never been such a problem.

Wie gesagt, ich habe nicht betrogen. Wenn ich gegen irgendwas verstoßen habe, dann war es ein Versehen und ich wusste es nicht. Ich spiele bei allen casinos so, wie ich bei slotbox gespielt habe. So ein Problem gab es noch nie.

I would recommend recording your gaming sessions in the future.

At least that's how I do it because I think we've all had problems with various casinos and it gives you a better insight into the whole thing.

To be honest, I find it unfair that no explanation is given as to why and why.

I still hope that you can solve it somehow, after all it's not a little money.

Best regards!

Ich würde empfehlen in Zukunft deine spiel Sitzungen aufzuzeichnen.

So mache ich es zumindest da wir denke ich alle schon mit diversen casino Probleme hatten und man so bessere Einsicht in die ganze Sache hat.

Das man aber keine Erklärung abgibt wieso und weshalb finde ich ehrlich gesagt auch unfair.

Hoffe dennoch das du es irgendwie lösen kannst ist immerhin nicht wenig geld.

Beste Grüße!

Há algum problema neste casino? Eu quero tentar jogar aqui.

yes there are problems And I also know that I'm not the only one.

Ja es gibt Probleme. Und ich weiß auch, dass ich nicht der einzige bin.

Infelizmente, manter registros não ajudaria neste caso. Eu disse que a palavra "fraude" está bem próxima. O problema não está relacionado à jogabilidade ou aos bônus.

Como explicou Matěj, há uma razão pela qual não estamos discutindo isso publicamente, especialmente quando o jogador está esperando pela autoridade.

However, when someone is being punished, it is normal and understandable that they want to know what they did in the first place.

Wenn jemand bestraft wird, ist es aber doch normal und verständlich, dass derjenige wissen will, was er überhaupt gemacht hat.

Sinto muito, acho que fraudes não são feitas por erros. Como não podemos fornecer as evidências: "Se mostrarmos a eles como o cassino os pegou, eles serão mais espertos da próxima vez. E se publicarmos qualquer evidência do cassino, os cassinos param de fornecer as evidências para nós."

Não vou avançar mais com a conversa. Nada mais posso dizer, receio.

Yes, I can only say that I did not cheat. As I said before, I always play the same way and there have never been any problems. Why is slotbox the only casino accusing me of cheating? That doesn't make any sense to me. On top of that, everything was already approved, both payout and verification.

Ja ich kann auch nur sagen, dass ich nicht betrogen habe. Ich spiele wie auch schon gesagt immer auf die gleiche Weise und es gab nie Probleme. Warum ist slotbox das einzige Casino das mir betrug vorwirft? Für mich ergibt das keinen Sinn. Dazu kommt noch, dass alles schon genehmigt war, sowohl Auszahlung als auch Verifizierung.

I understand!

I thought maybe it's because of the gameplay. 🙂

But well, I don't know what exactly it's about, that's why I'm out 🙂

Hopefully the authorities can do something ✌🏼✌🏽

I wish you a wonderful day dear Radka 🙂🌞

Ich verstehe!

Ich dachte villeicht ist es wegen dem Gameplay. 🙂

Aber nun gut ich weiß nicht worum genau es geht deswegen bin ich raus 🙂

Hoffentlich kann die Behörde was tun ✌🏼✌🏽

Ich wünsche dir einen wunderschönen Tag liebe Radka 🙂🌞

Unfortunately, I really don't know what exactly it's about or what the exact cause is, but I would now wait and see what the authorities say.

As for the guru team, I can assure you that they always try their best to help the players which they have done many times and many players got their winnings.

That's why I hope you're not too mad at them because I think they did their best but unfortunately they can't do magic either 😜

If you really mess with casinos, the Guru team can't do much without your cooperation because there are always 2 parties involved.

I know this can be really frustrating, but for the future I have no doubt that you will really be helped here on this platform and I mean that really seriously!

If you look at the complaints you can see how many players got their winnings from the guru team. If you can't help 100% in this case, I'm sure it's not the guru team's fault, it's the casino's fault.

I keep my fingers crossed for you & wish you a pleasant day ✌🏼👳🏾‍♂️✌🏾

Ich weiß leider wirklich nicht worum genau es geht oder was die genaue Ursache ist aber ich würde jetzt abwarten was die Behörde sagt.

Was das guru Team angeht kann ich dir versichern das sie immer ihr bestes geben um den Spielern zu helfen was sie schon wirklich oft getan haben wodurch viele Spieler an ihre Gewinne gekommen sind.

Deswegen hoffe ich das du nicht all zu böse auf sie bist da ich denke sie haben ihr bestes gegeben aber zaubern können sie leider auch nicht 😜

Wenn Sie casinos richtig quer stellen kann das Guru Team ohne Ihre Zusammenarbeit nicht viel ausrichten da dazu immer 2 Parteien gehören.

Ich weiß sowas kann echt frustrierend sein aber für die zukunft hab kein Zweifel daran das dir hier auf dieser Plattform wirklich noch geholfen wird und das meine ich wirklich ernst!

Wenn du dir die Beschwerden ansiehst sieht man wieviele Spieler an ihre Gewinne gekommen sind durch das Guru Team. Wenn sie in diesem Fall nicht zu 100% helfen können bin ich mir sicher das es nicht am Guru Team liegt sondern am casino.

Ich drücke dir dennoch die Daumen & wünsche dir einen angenehmen Tag ✌🏼👳🏾‍♂️✌🏾

Caro Biggelow.

Nesse caso específico, você não passou no KYC e na verificação de segurança.

Como eu disse antes, o cassino forneceu evidências com base nas quais acredito que eles agiram corretamente. No entanto, você já entrou em contato com o regulador de um cassino, e é por isso que vamos aguardar a decisão do regulador.

Then why was I fully verified? Everything was approved

Warum war ich dann vollständig verifiziert? Es war alles genehmigt

Eu sei que disse que não vou intervir novamente.

Bem, a meu ver - você passou no KYC. Uma nova verificação de segurança foi iniciada posteriormente, mas você não passou na parte de segurança no final.

I really don't get it. EVERYTHING was APPROVED and only when I was supposed to get the payment, which was also confirmed, was there another check?

Ich verstehe es wirklich nicht. Es war ALLES GENEHMIGT und erst als ich die Auszahlung bekommen sollte, welche auch bestätigt war, kam noch eine Prüfung?