há 6 meses
Hi,
So basically you forced them to write down how they gonna schedule your payouts? Im curious if they will keep their deadlines! Fingers crossed 🤞.
1
Snatch Casino - discussão geral (página 13)
há 6 meses
Now the have wrote this to me
We would like to inform you that the administration of our casino reserves the right to make payments according to an individual schedule. Set the minimum and maximum amounts for one transaction, as well as the time for this transaction. They may differ depending on the method of withdrawal, your account level, or other relevant factors.
The Finance Department processes all of your withdrawals based on the status of your account and your direct activity.
500 EUR will be completed 31.05.2024
360 EUR will be completed 05.06.2024
há 6 meses
So this actually sounds promising to me. What do you say?🤔 Let's just hope they will do as they say and you will be able to get your money soon. Try to stay positive and not draw any conclusions. I will surely keep my fingers crossed and wait for the good news.🤞
há 6 meses
a very strange casino now it apparently works to withdraw the money.
Hey Camilla Semmelhack,
Congratulations!
Our Finance Department has processed your 500 EUR withdrawal payment.
If you have any questions, please contact our casino's live chat or email kyc@snatchcasino.com.
Sincerely,
Snatch Casino's Finance Department team.
Editado por
Radka há 6 meses
Motivo:
just made the link passive
há 6 meses
On the other hand, you have obliviously made it through all the requirements, and I'm assuming you'll get the money quite soon. I think you were great.
The casino, on the other hand, is a bit unorganized, perhaps? 😀
Just let us know when you get the money, just to be sure all is well.
Editado pelo autor há 6 meses
há 6 meses
have written several times and sent photos. They mess with account numbers that are not mine, they ask over and over for the same thing. I continue on the same thread except they see how long the cross bridge is. but here you have a small fraction of the long dialogue
is there something missing? Have I submitted all the documents? it said that it was approved.
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there are too many zetos. hi, I have submitted all the verifications that the casino wants, I have submitted them and everything is from today and yesterday, so the information are fresh
trying to withdraw money and wondering if my details are correct.
há 6 meses
"They mess with account numbers that are not mine." - Could you explain this further, please? I am not sure that I understand it correctly.🤷♀️
I thought that in your previous post you said that your withdrawal had been processed. Am I mistaken?
há 6 meses
I think they wont miss your account number. Have you ever received transfer from them? Did you check your bank details in your profile at Snatch?
há 6 meses
I spoke with the support again and they said I should not worry funds will be processed shortly. However I will text to their support via email and ask for a schedule. I have a huge balance now, so I wanna know how long gonna be to withdraw all.
há 6 meses
As i sad now they
giving thewrong number the one they give is wrong but today I received 500 euros so I told them this was wrong. but it's not ok, they ruin the whole gaming experience
há 6 meses
There, this is from Snatch’s website. 
https://snatchcasino.com/en/page/terms-and-conditions
Curently 3 withdrawals are pending, the oldest from 22/05. However if I wait two weeks with my complain, how long gonna be to receive the total balance of €6500? I would like to have my funds asap, even with their rule I should have it already.
há 6 meses
Hello. Our data team has fixed the information about the maximum cash out at this casino according to the new terms. Thank you again for the information.
Do you have any updates regarding your withdrawal, perhaps?
há 6 meses
Everthing is ok now
há 6 meses
Could you be more specific, please? Have you solved the issue there?
há 6 meses
Hey there!
Could you please update the complaint? We are really eager to find out whether the issue has been resolved and you have gotten the money. Only this confirmation keeps your pen from regular closure.
Please, use this link👈 to get it done. Thanks 🤔
há 5 meses
Joguei com bônus (com depósito), quando percebi que o bônus havia acabado (a quantidade de dinheiro mudou no jogo) olhei e agora poderia continuar jogando com dinheiro real. Depois ganhei 1.500 euros, jackpot. Solicitei um levantamento mas só recebi 500 euros porque o bónus supostamente não tinha sido esgotado. Isso poderia ser uma garantia porque então eu poderia solicitar um saque garantido. Por incrível que pareça, encontrei os 1500 euros garantidos na história do jogo, procurei várias vezes. Agora solicitei mais 450 euros (novos ganhos) e estou à espera há três dias e não recebi qualquer resposta às minhas perguntas. Sério é diferente
Editado pelo autor há 5 meses
Traduzido automaticamente:
há 5 meses
Esta é a vitória mais recente que estou esperando
Traduzido automaticamente:
há 5 meses
Hi, a bit strange, but I would say that we give casinos 14 days to resolve the withdrawal. From what you describe you are still at the beginning so if nothing changes, the casino won't talk to you, then definitely give an update.
Do I understand correctly that no winnings have arrived yet ?
há 5 meses
Olá, bem, estou apenas começando. Recebi 500 euros dos 1.500 e eles ficam com os 1.000 euros. Não consigo obter resposta às minhas perguntas lá, infelizmente. Entretanto ganhei mais 450 euros, que entraram hoje na minha conta. Também acho isso muito estranho e fiquei furioso.
Obrigado pela resposta rápida, creio que não vou receber os 1000 euros, o que não creio ser correcto.
Saudações Elke
Traduzido automaticamente:
há 5 meses
If the casino doesn't get back to you and you don't get any explanation as to why you didn't get your money, and you don't even receive it, and you have no idea what to do, then you can file a complaint.
I'm wondering if it's a good idea to play now that you have some problems but I see that you already got some money, so I wonder if the issue really isn't that you had a bonus applied and it had some max win and that's why you only got what you got.
Could you please screenshot what the bonus looked like, because if you activated it, it will probably be clear to me why this situation occurred.
há 5 meses
Joguei com bônus, mas usei porque senão não teria conseguido ganhar porque o jogo não funciona com dinheiro de bônus. Não há absolutamente nada na história do jogo porque você pode ver se está jogando com dinheiro real ou com dinheiro de bônus. Vou apenas escrever para eles e dizer que quero uma cópia dos ganhos.
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