há 3 meses
You do not respond to sent e-mails and our live support team is uninformed and inexperienced. I would like your help in sending my payment via paybol or jeton wallet
SpinBetter Casino - discussão geral (página 8)
há 3 meses
Dear LeadeRJacK,
To change your payment method, you need to personally contact the security service, as this concerns your finances, and we are sure you would not want this information to fall into the wrong hands. Please send a request to change the payment method to security@spinbetter.com, and our specialists will provide you with all the necessary instructions.
Best regards,
Spinbetter Support Team
há 3 meses
You do not respond to sent e-mails and our live support team is uninformed and inexperienced. I would like your help in sending my payment via paybol or jeton wallet
há 3 meses
I see that your problems still persist and I hope that you will be able to resolve them with the casino. Be sure to let me know when you hear any news. 🙂
há 3 meses
payment problem continue 4days.
this is very bad.
há 3 meses
Yes I see. Anyway did you try to write about changing payment methods to the casino on the email they posted here ? Were you able to change the payment methods or not ? Are you in contact with them ?
randomplayy
há 2 meses
Hi, I see that the casino replied here on the forum a month ago. Maybe it would be a good idea to tag them with "reply" button and try to resolve it.
Anyway, what happened when suddenly your account is blocked and the casino is not available for that country ? From what I have seen, players from Croatia can register. Didn't you write to the casino or didn't you find anything?
há 2 meses
Hello I am turning to this webiste for help with spinbetter casino. I have won over 500€ and deposited overall 200€. The casino doesnt want to pay me up in time since the withdrawal is accepted and approved on their part. It has been 5 days since approval of the withdrawal. I have tried to contact Support and their Payments deparment but they always responded with generated message with no solution saying that their payment system is broken or the problem is on the provider of the payment but how can there be a problem on bitcoins side I dont understand they are just liars nothing else. I have been trying everything and I am so frustrated. Their support told me that they work on weekends and they work 24/7 and even confirmed that their withdrawals are processed on the weekends and sent on the weekends. Casinoguru I need your help please.
My account ID - 632027947
Thank you in advance
Editado pelo autor há 2 meses
há 2 meses
Sorry you have to go through this kind of situation, and good that you submitted a complaint here with our team. Even though they won't be able to intervene before the 14-day time frame passes.
If there are any updates regarding your withdrawal, please let us know right away. Hopefully an intervention of our team won't be needed and you receive your money soon.
Is this your first withdrawal attempt at this casino, by the way?
We'll be waiting here for your reply.
há 2 meses
Hello, there is not much of an update except their yesterdays mail. 
Its always the same thing I get it problems can happen but waiting 7 days for withdrawal with the fastest method is really concerning.
And yes its my first withdrawal, but not first deposit 😄
Thank you.
Editado pelo autor há 2 meses
há 2 meses
Thank you for your reply.
I just hope that they will really be able to solve it soon and you will get your payment.
We will wait for any update.
há 2 meses
Hello, I have received the money just now.
há um mês
That is some great news; congratulations.
So, what do you think. Are you going to continue playing there now?🤔
há um mês
Olá, joguei no cassino Spinbetter e ganhei mais de 50 mil. Estou resolvendo isso apenas no segundo dia, mas só estou recebendo respostas mecânicas aprendidas do Suporte e do departamento de Segurança. Já enviei a eles o Scan ID 3 vezes e ainda não fui verificado. Mas o pior: ontem não foi possível sacar o dinheiro devido à falta de verificação e hoje, quando tentei fazer login, meu saldo foi reduzido a quase zero. O suporte respondeu que não há problema da parte deles e que não tenho nenhum registro na lista de jogos (logicamente) porque nem estava logado entre essas entradas. Escrevi uma reclamação para dois endereços, um deles imediatamente respondeu, dizendo para eu entrar em contato com o Suporte, dizendo que eles não estão lidando com isso. Então, para onde exatamente devo escrever para descobrir o que aconteceu com meus ganhos? Obrigado, Hana
Traduzido automaticamente:
há um mês
E por favor: o limite de saque é realmente de 1000 por solicitação e apenas 1500 no total por dia?
Traduzido automaticamente:
há um mês
May I ask if you played with some bonus, perhaps? That could be the explanation for reducing your winnings, you know.
The support should always explain this kind of thing to players, of course.
Usually there is a maximum withdrawal limit when it comes to bonuses, and it should always be stated in the terms. Have you checked it before playing with this bonus?🤔
Try to look for it, or even as the support and let us know, please.
Also, yes, they do have the maximum withdrawal limit €1,500 per day and €45,000 per month.
We'll wait here for your reply and will try to get the resolution of all this together.
1
há um mês
Mas isso não é suficiente. Outros cassinos tendem a ter de 20.000 a 2.000 por dia
Traduzido automaticamente:
há um mês
I surely get your point, and that is why it is really important to read the terms beforehand so you know what to expect.
há um mês
Obrigado Roni. Não tive bônus ativos. O suporte responde mecanicamente e geralmente para algo diferente do que perguntei
Editado pelo autor há um mês
Traduzido automaticamente:
há um mês
Na próxima vez que tentei enviar documentos de identidade/passaporte, recebi uma mensagem da Segurança para parar de escrever para eles, caso contrário, eles bloqueariam meu endereço de e-mail. Nunca concluirei a verificação assim.
Traduzido automaticamente:
há um mês
But did they ask for those documents?🤔
