Hello,
if you check the casino site, you'll find the license validator - the result shows this:
GCB is just a general license provider. This casino is licensed under the Antillephone.
If you come across different information though, let me know, please. As an alternative, you can contact the person from our data team, you'll find the medallion under the overview. 😉
Currently, is this casino working?
I haven't seen my money for more than 2 weeks.
no response from their finance.
Hello there.
The casino seems to be working. If I were you, I would consider submitting a complaint. Two weeks are more than enough to let your waiting.
Have you ever successfully withdrawn from this casino before?
several times.
last one was completed on Feb 9.
Since you've been waiting for so long, I'd recommend you submitting a complaint. There's not much you can do at this point I'm afraid.
Olá, não recebo nenhuma resposta e o cronômetro já expirou. O que mais eu posso fazer? Por que é isso?
https://casinoguru-de.com/vulkan-bet-casino-der-player-beanstandet-die-auszahlsgebuhr
Hi I moved your post under this particular casino.
However, I also see that it's okay now and Nick replied to your complaint and you replied back to him as well. There are quite a lot of complaints and our team is trying to do what they can to get to yours or others as soon as possible.
Anyway, I noticed that according to the complaints you have a problem with withdrawal fees and support is not very helpful. Is that right?
Sim, infelizmente isso está correto.
Obrigado
As Jaro explained, we all need to be patient for now. Due to the excessive number of complaints, our dedicated specialists need every second the timer gives them.
If there is anything I can do for you in the meantime, please let me know.🙏
Demora muito até conseguir ajuda. Com as minhas reclamações anteriores, senti que recebi conselhos muito bons e também fui muito respeitado. mas infelizmente não é esse o caso neste momento.
A todos um bom fim de semana
I know it's not a very pleasant situation and you have to wait, but as we have already mentioned, our experts are doing their best to get to every player. Just because Nick doesn't answer you right away doesn't mean that your case is less important or that he doesn't respect you. I'll ask you for some more patience and hopefully things will move forward as soon as possible.
Anyway, have you learned anything new yet?
Muito obrigado e tenha uma boa semana.
O resumo da minha reclamação é sempre processado sem quaisquer alterações e deve aparecer como se tivesse sido atualizado. O temporizador foi reiniciado. Será possível que outro especialista em reclamações cuide de mim? Estou esperando aqui com minha reclamação há quase 3 semanas e não há progresso. O que está acontecendo?
Atenciosamente TheCooN82
Hello TheCooN82!
I'm sorry it takes so long, well, we are pretty occupied, that's true. I'll try to get some insights about your case, of course. I already sent a reminder. Hopefully, it helps a bit.
I see it has been a week since Nick got the requested update, if I am to speculate, I would say he's on it. 🤔
Boa noite, há alguma chance de um desses 2 colegas cuidar do meu problema novamente? Estou esperando há mais de 3 semanas para obter ajuda. 😢😩
Mais uma vez um grande elogio e agradecimento a estes 2 senhores.
Saudações
TheCooN82
Hey there.
As far as I can tell, less than two days remain until the next phase of the complaint you have with Nick. So, what is the matter, please? Would you like to switch Nick for Nick? 🙂
I could not find any other open or recently submitted complaints of yours.
Nick de 10 meses atrás seria ótimo. Não quero me estressar, mas esperar uma semana toda vez até obter uma resposta é um pouco chato. Por favor, não me entenda mal, estou muito grato pelo apoio da equipe casinoguru🤭
Tenha um bom começo de semana.
Now I understand. It's a kind of comparison - I should have known 🙂
I don't want you to think I'm making stupid excuses, yet I have to say the number of complaints the Team was handling 10 months ago was much lower than in the current situation.
I agree that it must be quite a pain, still, at least once per week I see the team leader asking all members to rise their maximum capacities. I'm convinced, and I can honestly say they've pushed the limits for quite some time yet. Actually, I know some of them try to train new colleagues, but sadly, it takes a lot of time to get through the process.
I'm grateful for your understanding. Please, be a bit more patient. 🙏
Obrigado pelas suas amáveis linhas 👍🏼🌷
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
