O cassino Tonybet opera de forma irresponsável

Tonybet and Casinoguru operate irresponsibly. Tonybet accepts players who they know are gambling addicts, and the casino guru thinks this is perfectly fine.

I read about a case where tonybet had paid the player 9000 dollars back, after having played all the money back during the long withdrawal process. As a gesture of goodwill, so to speak. This case seems to be a completely invented marketing gimmick.

I made a complaint and a review where I demanded money back because I told about my gambling addiction. I was still able to open an account and lose the money.

I thought the casino guru was on the side of the players, but I guess he's just a money-grubbing poster boy. I'm disappointed.

Tonybet ja Casinoguru toimii vastuuttomasti. Tonybet hyväksyy pelaajia jotka he tietät peliriippuvaisiksi ja casinogurun mielestä tämä on täysin ok.

Luin tapauksesta missä tonybet oli maksanut pelaajalle 9000 dollaria takaisin, kun oli pitkän kotiutusprosessin aikana pelannut kaikki rahat takaisin. Niinsanotusti hyväntahdon eleenä. Tämä tapaus taisi olla täysin keksitty markkinointikikka.

Tein valituksen ja arvostelun missä vaadin rahoja takaisin, koska olen kertonut peliriippuvuudestani. Sain silti avata tilin ja hävitä rahat.

Luulin casinogurun olevan pelaajien puolella, mutta taitaakin vain olla rahan ahne affisivivusto. Olen pettynyt.

Dear player,

Even though I understand your frustration and I'm also sorry you find yourself in such a position, I'd like to mention Nick's summary:

"Hello Hygeboy,

We never take sited and we work based on the facts provided by the player and the casino as well. Requesting a self-exclusion prior to registering may and may not work but the casino is not obligate to do it and we can't hold responsible for them. Once you contacted them in 2023 regarding your addiction, the closed your account instantly and as it was your first request towards them since you had an account, they are not obligate to refund any deposit.

As the issue has been explained twice, we will be now closing the complaint as unjustified."

I'd say this explanation is pretty clear. The way I see it you are simply not entitled to any refunds. I'm sorry.

Please try to gain some insight into your future actions.

Hi Radka!

It looks like Tonybet would return the deposits though. So they know how to act strictly according to the principles of responsible gaming!

I am very satisfied. When the money is in the bank account, I will give Tonybet a positive review!

Hei Radka!

Näyttää siltä, että Tonybet kuitenkin palauttaisi talletukset. Eli he taitavat sittenkin toimia rehdisti vastuullisen pelaamisen periaatteiden mukaisesti!

Olen hyvin tyytyväinen. Kun rahat on pankkitilillä annan Tonybetista positiivisen arvion!

Hi, according to the complaint where it was written that you are not entitled to a refund, this is excellent news. I mean, the casino didn't have to do that, but you obviously reached some kind of agreement, which is great. 

So when the money arrives, be sure to let us know if everything went well. 

I think the casino will also be happy for a positive review and you for a refund. I hope you will do well in the future. Fingers crossed. 🤞

Fun!

Is there any way to contact you privately?

I would have a similar case, but the amount is much bigger at a different Casino. But they are not at all willing to negotiate...

Moro!

Saako suhun jotenkin yksityisesti yhteyttä?

Mulla olisi aika vastaava tapaus, mutta summa huomattavasti isompi eri Casinolla. Mutta ne ei oo yhtään halukkaita neuvottelemaan....

Fun,

Under which license does the casino operate? I have experience with casinos operating under mga and Estonian license. Is it possible to send a private message here on the forum?

Moro,

Minkä lisenssin alla kasino toimii? Mulla on kokemusta mga ja viron lisenssin alla toimivista kasinoista. Pystyykö täällä foorumilla lähettämään yksityisviestin?

Fun,

Thanks for the quick reply! It works under MGa. And I can't seem to inject yv 🙁 Can I get something else in my mouth at the same time?

Moro,

Kiitti pikasesta vastauksesta! Tää toimii MGa alla. Ja ei näköään pysty pistää yv 🙁 Saako suhun jotain muuta kautta yhteden?

There is really no such place where you can get in touch so that anonymity is preserved. I can make a fool of myself here, if need be. Would you like to tell me which casino it is? If you decide to file a complaint with mga, it is important that you have the original blocking message, at least where you tell about your gambling addiction, and possibly the casino's reply message where it says that your access to the casino has been blocked. That reply message is not absolutely necessary. Mga will take the case into consideration just with the initial message, which shows that you have told about gambling addiction and want to close the game account permanently.

Casinos under the MGA have a responsibility not to let in players they know to be addicted to gambling.

Ei oikein ole mitään sellaista paikkaa missä saisi yhteyttä niin että anonyymisuus säilyy. Voin koittaa kyllä tässä jeesiä, jos tarve. Haluatko kertoa mikä kasino on kyseessä? Jos päätät tehdä mga:lle valituksen on tärkeää, että sinulla on alkuperäinen sulkuviesti talless missä kerrot peliriippuvuudestasi ja mahdollisesti kasinon vastausviesti missä kertoo, että pääsysi kasinolle on estetty. Se vastausviesti ei ole täysin välttämätön. Mga ottaa kyllä tapauksen käsittelyyn jo pelkästään sillä alkuperäisellä viestillä missä näkyy, että olet kertonut peliriippuvuudesta ja haluat sulkea pelitilin pysyvästi.

Mga:n alaisilla kasinoilla on vastuu olla päästämättä pelaajia jotka tietävät uhkapeliriippuvaisiksi.

Wow, the message went to some kind of check...

But you don't have any messaging app or discord in use?

Jaahas, viesti meni sit jonkin tarkastukseen...

Mutta sulla ei oo mitään viestisovellusta tai discord käytössä?

Total discord. Nickname jkkekk. I can try to help you during the evening.

Aivan discord. Nimimerkki jykkekk. Voin yrittää auttaa sinua illan aikana.

Fun,

I don't really use Discord, so please acknowledge Did you get that request?

Moro,

En oikein tota discordia käytä, niin kuittaatko saitko ton pyynnön?