Hello,
For a long time I have been impressed by incorrect information in the viber messages from Vulkanvegas, but the last two times I took screenshots and I am writing about it.
Almost always, when I receive a bonus code in viber, the minimum deposit is 11 euros, and when I enter the code, it turns out that the minimum deposit to receive the bonus must be 12, 13, 14 or 15 euros.
The problem is not in 1, 2, 3 or 4 euros, but the information they send is incorrect.
Hello and thank you for sharing with our community. It comes to my mind whether the minimal deposit varies from account to account or whether they just have not found out that something is wrong with the vibe offers yet.
What did the live chat say?
I did not write to them because these are insignificant things.
I shared here, just informative.
Hi, if I understand it correctly, they send you a message on Viber that says you need to deposit let's say 11, but when you go to the promo page, you realise that you need to deposit more in order to get the bonus?
Yes, exactly.
That's sucks. I mean, it can happen. Everyone can do a mistake, but if it happens on a regular basis, then it's really unprofessional.
it happens a lot of times, but only the last two times did I take screenshots because it happens systematically.
That is the reason why I was so interested to know what did you got as an answer from the casino itself.
I did not write to them. I wrote here because I'm curious if it's just me.
You should let them know. This is the only way how that can get improved.
Okay, I'll write to them now.
Thank you for your feedback 🙂
Estou a ter problemas em sacar os meus ganhos como sou nova nisso estou a fritar os miolos 🤯......
Será que alguém me pode ajudar?
Olá querida equipe de gurus, gostaria que minha conta no Vulkan Vegas fosse excluída porque tenho um vício em jogos de azar. O problema é a falta de resposta do Vulkan Vegas. Você pode por favor me ajudar
Hello,
I would ask their live chat, they should forward you to a proper department. If you already sent an email to support or advised contact, I would ask for the live chat again, let them know that you need help.
Where and how did you contact the casino regarding your problem, please?
I was only able to find this email: support@vulkanvegas.com
Sometimes it takes a couple of days to block the account.
Olá querida equipe de gurus, gostaria que minha conta no Vulkan Vegas fosse excluída porque tenho um vício em jogos de azar. O problema é a falta de resposta do Vulkan Vegas. Você pode por favor me ajudar
Hello,
has your account been closed in the meantime? Do you still need help?
Oi Dan1???
Acho que a forma como você me escreve em nome de uma empresa vulkan não está correta com as pessoas, outra coisa, meu id? Assim como eles procuraram minha conta duplicada para não pagar, por que eles procuraram apenas para não pagar lucros, mas eu tenho mais 3 contas com os mesmos dados e eles não me disseram nada, mas se eu quisesse sacar lá, eles percebem
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