Do with it what you will ,If you have an issue with them and they are unlicensed and you can not get any resolve, then you could take them to the ADR in Caracaco or just report to licence bodies.I was just making people aware that mystake is unlicensed that's all !!
Yes it's all very vague the way things are dealt with. I will have to try the ombudsman now as revolut are beyond reason and won't deal with it complaint response don't even acknowledge what is complained about. They must be raking the money in with these transactions and they must know these companies /crook outfits for what they are but facilitate the payments regardless. Thanks 👍
Is that illegal? Sorry I’m not sure
the curacao egaming thingy is a bit misleading. It seems to be nothing more than a B2B accreditation badge, can't see it on mystake unfortunately 😕 Same thing goes for the other dude that qouted the requirements from the curacao egaming terms. As much as I'd like this to be a valid point, there's difference between curacao gaming control board licenses and curacao egaming accreditation badge / license
Good catch.
The unresolved settings of the new Curacao licenses could also be the cause. The majority of casinos that were previously licensed under one of the four Curacao sublicenses now seem to be unlicensed or have adopted a temporary solution, such as Anjouan or Costa Rica, e.g.
All these sublicense expired and they needed to apply for new licences ,I have also noticed Donbet is still operating under the jaz licence and santanda group ,but if you have noticed all santeda group licences have been updated and are the same Barr Donbet .Its also odd that some affilates are not advertising donbet as a sistersite to other santanda sites 🤔
Hi guys, Elegro came back to me and said they couldn’t "confirm my personality" after I sent them all the transaction IDs, card details etc for them to cross check.
they recommended I speak to my bank about a chargeback or refund request.
my bank is Monzo, what would be your advice on the best next step?
Hmm good point someone mentioned to me that a casino was flip flopping .I don't think even casino knew where it's licence was or it tripped it self up and got caught out in a email lol.
Hoping someone can help. One of my banks has asked me to do the chargebacks via goods not received. On of the questions is description of goods purchased. What have people been putting for this ? I have originally told them it was for gambling , the MCC code etc etc but unsure what to write here.
Cheers friends ❤️
No They are just trying to bamboozle you with jargon .Did you join through an affiliate site ? If it has a Costa rica licences the laws of costa rica state that they must comply with blocking Ip address from jurisdiction set out by their company registered. It's also illegal for a gambiling company to miscode transactions To bypass banking payments when most people have blocks on accounts .All transactions must show correct Mcc for tax purposes ect and money laundering
So in hindsight it will be them who will have to explain why they are operating in UK without a ukgl
And processing funds under diffrent merchant categories
I think the financial authorities will be more interested in this than you
Don't be intimidated they usually say you joined through an affiliate site did you or did you search a tool bar ? If you didn't go through affiliate then you want to point this out and call them out as well they tried this one also .Never used an affiliate link at all
That’s what I thought and researched and found the same. The casino is called dealbet. Found a few different licenses for them. No I didn’t and I’ve never been blocked by a casino - if I am restricted it was at my own request x
I have a few Costa Rica casinos I have issues with especially as they used pay op which was bank transfers & after every transaction they sent a confirmation email from payop to confirm where the money went. I am struggling who to report this too. Do you have any advice on this? I have all evidence that the bank transfers went to payop then directly to these casinos under this license. I don't know what to do. Any advice would be greatly appreciated. Thank you x
Google Pay Op, has been implicated in illegal transactions that breach KYC and AML regulations. It's essential to speak to your bank first and initiate a chargeback if you believe the transactions are fraudulent. Additionally, consider reaching out to the Ombudsman and, depending on the amount involved, consult with gambling solicitors for further action.
You took the words right out of my mouth lol.
😂
Costa rica licences are not licences this is what people need to realise, If you read properly it usually says registered company and that's all it is ,and even that means nothing as half the time they are not even registered with the relevant authorities. They still must adhere to licences laws of costa rica Block ip address from blacklisted jurisdiction follow strict AML laws and player protection. Need to have certain officers in place to run a buissness,Obviously Use correct merchant codes As you used bank transfers .I will be completely honest with you I don't know where you will stand on that as I have never used that facility, I can only imagine is if payop has listed it on your statments as something else other than the casino ,another merchant ? All above they are in breach of Did they do A kyc check or ask for documents before you made deposits? They should also do this. Not having a ukgl is another factor
Really do some deep diving into the company find out what you can then present it to them.
Be persistent I am not sure if there is an ADR in costa rica but there is a complaint procedure to the issuing licence for the company I will have to look through my emails to find address
From goldenbet (I won’t contact them again directly) interesting they’re basically saying they don’t control the transactions, surely that is unprofessional and perhaps not legal:
We would like to underline that all transactions on our platform are carried out in strict conformity with established rules.
Please be advised that, because we use third-party payment providers, we have no control over or information about the specific descriptors that may appear on your transaction bills.
Furthermore, please refer to our "Refund Policy," which clearly specifies that reimbursements are not available if the monies in question, including any associated bonuses, were used to access our Services.
Did you them a copy of this you can also inform them that merchants that where used on transactions are not registerd with the FSCS, and majority of them are on the Scam warning watch list, plus numerous companies are now under investigation by UK govermement companies house, and HRMC.
Curaçao eGaming Regulations on Third-Party Payment Solutions and Incorrect Merchant Codes
Curaçao eGaming, as a well-established licensing authority for online casinos, enforces strict regulations to ensure that all licensed operators adhere to international standards of fairness, transparency, and consumer protection. These regulations are designed to protect players, ensure legal compliance, and prevent fraudulent activities, including issues related to third-party payment solutions and the improper use of merchant codes.
1. Third-Party Payment Solutions
Curaçao eGaming requires all licensed operators to ensure that payment transactions are processed through reliable, secure, and properly regulated payment providers. The use of third-party payment processors is permitted, but these processors must be fully compliant with relevant financial regulations and ensure that they are registered with appropriate regulatory bodies.
Operators must ensure that:
Payment providers adhere to anti-money laundering (AML) and Know Your Customer (KYC) regulations.
Transactions are conducted transparently, and customers' financial data is securely handled and encrypted.
Third-party providers are legally authorized to process payments and are fully regulated to prevent illegal activities, such as money laundering.
Failure to comply with these rules can result in serious consequences, including penalties, suspension of operations, or even revocation of the operator’s gaming license.
2. Incorrect Merchant Codes
Merchant Category Codes (MCC) are used by financial institutions to categorize transactions, which helps prevent fraud and ensures proper reporting of payments. Curaçao eGaming mandates that all casinos and online operators use the correct merchant codes for transactions related to gambling.
Using incorrect or manipulated MCCs to disguise gambling transactions is considered a breach of financial integrity regulations and can lead to significant legal consequences. Casinos that use incorrect merchant codes to bypass payment restrictions or evade regulations are in violation of Curaçao eGaming’s standards.
These violations can result in:
Penalties and fines for improper handling of transactions.
Revocation of licenses for serious or repeated violations.
Increased scrutiny and audits by regulatory bodies to ensure future compliance.
3. Consequences of Non-Compliance
Curaçao eGaming takes any violations related to payment processing and incorrect merchant codes very seriously. If an operator is found guilty of manipulating payment methods or using fraudulent merchant codes, they can face:
Revocation of their license to operate in Curaçao and potentially other jurisdictions.
Legal actions from both the authorities and affected customers.
hi, thanks for response. Mine were all bank transfers unfortunately. I have no idea where I stand. I have been searching things up but feel like I'm hitting a brick wall. I have contacted pay op who emailed Back once saying the merchants have said you have used the funds & case is closed. That was it. There was just under £5000 with them. I wouldn't even know who to contact or where to go with this if I'm honest. Thank you again x
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