Playzee Casino - A conta do jogador foi bloqueada.

I deposited £20 which did not show up on my balance so I entered live chat to find out why, after being asked questions by one customer support person I was passed to another who not only asked the same questions but wanted more personal information which I did not think was relevant, I said that if the money did not show in my balance I would be closing my account and making a complaint. After checking balance again my deposit had been credited but in the middle of a game I was booted from site and my account was locked, they have not refunded my balance either.

Dear Sharon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please advise if you have activated any promotional offer when placing your first deposit? Is there any notification or a message when you try to log in? Have you played any of your deposited funds or your account got blocked before you’ve placed any bets?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

It was not my first deposit but I had not claimed any bonuses

Have you played any of your deposited funds or your account got blocked before you’ve placed any bets?

Dear Sharon,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.