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I REGISTERED I GAVE MY DETAILS AND THE NO DEPOSIT FREE SPINS BONUS WHILE I'M GETTING IT TO MY ACCOUNT AS SOON AS I PRESS I WRITE BLOCKED.WHILE I DON'T KNOW ENGLISH I'VE TALKED SEVERAL TIMES TO PEOPLE WHO ARE STILL IN THE VIRUS ... THAT THEY HAVE SENT IT UNDER CONTROL THEY SENT AN EMAIL AND A PHOTO WHAT DOES IT WRITTEN. NO ONE ANSWERED THE EMAILS ABOUT THE SPECIFIC PROBLEM THEY ONLY CONTINUOUSLY SEND DEPOSIT BONUSES. I ASKED THEM IF THIS ACTUALLY APPLIES AND THE BONUS YOU FOUND ON THE GURU SEARCH .. THEY ARE FINALLY JOKING.. AND WE REGISTER AND PUT OUR DETAILS...

ΕΚΑΝΑ ΕΓΓΡΑΦΗ ΕΔΩΣΑ ΤΑ ΣΤΟΙΧΕΙΑ ΜΟΥ ΚΑΙ ΤΟ ΜΠΟΝΟΥΣ ΔΩΡΕΑΝ ΠΕΡΙΣΤΡΟΦΩΝ ΧΩΡΙΣ ΚΑΤΑΘΕΣΗ ΕΝΩ ΜΟΥ ΤΟ ΒΓΑΖΕΙ ΣΤΟΝ ΛΟΓΑΡΙΑΣΜΟ ΜΟΥ ΜΟΛΙΣ ΠΑΤΑΩ ΓΡΑΦΕΙ ΜΠΛΟΚΑΡΙΣΜΕΝΟ.ΕΝΩ ΔΕΝ ΞΕΡΩ ΑΓΓΛΙΚΑ ΜΕ ΚΟΠΟ ΜΙΛΗΣΑ ΑΡΚΕΤΕΣ ΦΟΡΕΣ ΜΕ ΑΤΟΜΑ ΠΟΥ ΕΙΝΑΙ ΣΤΗΝ ΟΜΙΛΙΑ ΚΑΙ ΟΛΟ ΜΟΥ ΛΕΝΕ ΤΗΝ ΙΔΙΑ ΑΠΑΝΤΗΣΗ ...ΟΤΙ ΤΟ ΕΧΟΥΝ ΣΤΕΙΛΕΙ ΥΠΟ ΕΛΕΓΧΟ ΤΟΥΣ ΕΣΤΕΙΛΑ ΚΑΙ EMAIL ΚΑΙ ΦΩΤΟΓΡΑΦΙΑ ΤΙ ΓΡΑΦΕΙ.ΣΤΑ EMAIL ΔΕΝ ΑΠΑΝΤΑ ΚΑΝΕΙΣ ΓΙΑ ΤΟ ΣΥΓΚΕΚΡΙΜΕΝΟ ΠΡΟΒΛΗΜΑ ΜΟΝΟ ΣΤΕΛΝΟΥΝΕ ΣΥΝΕΧΕΙΑ ΜΠΟΝΟΥΣ ΚΑΤΑΘΕΣΗΣ.ΤΟΥΣ ΡΩΤΗΣΑ ΑΝ ΟΝΤΩΣ ΙΣΧΥΕΙ ΑΥΤΟ ΤΟ ΜΠΟΝΟΥΣ ΠΟΥ ΤΟ ΒΡΗΚΑ ΣΤΗΝ ΔΙΚΗ ΣΑΣ ΣΕΛΙΔΑ ΣΤΟ GURU ΚΑΙ ΑΠΑΝΤΗΣΗ ΚΑΜΜΙΑ.. ΜΗΠΩΣ ΤΕΛΙΚΑ ΚΟΡΟΙΔΕΥΟΥΝ..ΚΑΙ ΚΑΝΟΥΜΕ ΕΓΓΡΑΦΗ ΒΑΖΟΥΜΕ ΚΑΙ ΤΑ ΣΤΟΙΧΕΙΑ ΜΑΣ...

Dear depy22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino blocked your account after you activated the bonus? Did you manage to play with this bonus?

Could you please clarify the dispute value (€150)?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, the 150 I mean the free spins without deposit, I registered, I filled out my profile with my details and while it gives me it as a gift for the registration, it does not let me play it. And my dissatisfaction is that I spoke and sent an email and no one gives me a concrete answer

Γεια σας τα 150 εννοω τις δωρεαν περιστροφες χωρις καταθεση εκανα την εγγραφη μου συμπληρωσα το προφιλ μου με τα στοιχεια μου και ενω μου το βγαζει σαν δωρο για την εγγραφη δεν με αφηνει να το παιξω.Και η δυσαρεσκεια μου ειναι οτι μιλησα και email εστειλα και κανεις δεν μου δινει συγκεκριμενη απαντηση

Hello, they finally credited the bonuses, now the problem is that I go to deposit with paysafe and while my details are entered correctly, I press payment and it does not accept it, can you help me

Γεια σας και παλι τελικα πιστωσανε τα μπονους τωρα το προβλημα ειναι οτι παω να καταθεσω με paysafe και ενω μπαινουν τα στοιχεια μου σωστα παταω πληρωμη και δεν την δεχεται μπορειτε να με βοηθησετε

Let me tell you something......I don't understand what you are doing with this casino, I ask them why I can't play with paysafe, they have been waiting for me for so long and no one answers. I have a deposit with paysafe as soon as I click and enter my account It tells me that it doesn't accept the 16-digit number while the money is in my paysafe account, this casino is a big hassle and they didn't help you

Να σας πω κατι......δεν καταλαβαινω τι γινετε με αυτο το καζινο τους ρωταω γιατι δεν μπορω να παιξω με την paysafe με εχουν αναμονη τοση ωρα και δεν αποανταει κανεις .Ενω εχει καταθεση με paysafe μολις παταω και μπαινω στον λογαριασμο μου μου γραφει οτι δεν δεχεται τον 16ψηφιο ενω τα χρηματα ειναι μεσα στον paysafe λογαριασμο μου μεγαλη ταλαιπωρια αυτο το καζινο και δεν σε βοηθανε

Thank you for your reply, depy22. Do I understand correctly that you have not made any successful deposits yet? Have you tried any alternative deposit methods?

Dear depy22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.