Crypto Loko Casino - A retirada de Bitcoin de US$ 1.000 do jogador foi adiada.

Cashed out $1000 on 10/05/23 via Bitcoin and still have not received. CryptoLoko boasts about instant payouts even goes as far as to guarantee it but that again is total bull shit.. I’ve deposited thousands of dollars via Bitcoin to my CryptoLoko casino account and funny thing never took more than 10-15 minutes for them to receive my funds but when processing cash out via that very same method I’m now on day 5 and counting!!! *****g scammers it’s unfortunate you don’t find this out until you have tried to withdrawal so to all my fellow online players take your business elsewhere this is a bad experience at best!

just to be clear I’m a seasoned gamer this payout I’m speaking of is in no way related to bonus or free play winnings being removed this is a clear case of they owe me $1000 and just haven’t processed payout because they don’t have funds or don’t give a shit about there players and stand behind what they advertise and guarantee

Dear natelujan82,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hey Tomas thanks for your help I appreciate very much! Look Im an easy going guy and very reasonable if this is the time frame it really takes them to process a Bitcoin withdrawal then they need to put that in bold all over there website and marketing materials they use to lure in players.. I attached screenshots showing they don’t only claim "Instant Cash Outs" up to $2000 but they even go as far as to guarantee they have fastest pay outs online. For this reason alone I gave them a shot I thought they got to be fast to have something as bold as "guaranteed to be fastest online casino for cash outs". It’s a prime example of the old bait and switch I mean it doesn’t seem far fetched to thing they could do instant I deposit to them instantly with same Bitcoin method and it never takes longer than 5-10 minutes so again I saw an email they sent me and thought I’d give them a try. At this point it’s principle they didnt just mislead me they flat out lied to get my business and then slow pay you in the rare event ya win and try to cash out. Anyway thanks again if you need anything from me let me know! I’m gonna post this experience across every platform and forum I can until that money hits my account hopefully I will cost them a lot more than the $1k they are dragging there feet to pay out!

This is my favorite screenshot where there poor customer service rep has to lip service me in a nice way by saying he’s sorry for the confusion… LOL THERE IS NO CONFUSION.. DOES ANYTHING CIRCLED ABOUT THERE CASH OUTS SEEM CONFUSING TO YOU?? IT SEEMS PRETTY CLEAR TO ME THAT THEY ARE STATING THEY OFFER INSTANT CASH-OUTS UP TO $2k.. NOT ONLY SAYS THEY ARE SUPER FAST PROCESSING CASH OUTS BUT" GAURANTEED TO BE FASTEST ONLINE CASINO PROCESSING CASH OUTS"

THE ONLY THING CONFUSING TO ME IS WHAT WAS TAKING SO LONG WITH MINE AND WHY WAS THIS AGENT TELLING ME

SOMETHING TOTALLY DIFFERENT THAN THEY ADVERTISE..

They are all good at taking your money pretty quick just unfortunate you don’t find out what kind of place your dealing with until it’s time for them to process cash outs..



I fully understand your frustration, natelujan82. However, I will set the timer for an additional 5 days to allow the casino two full weeks to process the payment. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your withdrawal. Thank you in advance for your patience.

Dear natelujan82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.