Fairspin Casino - O jogador está insatisfeito com a experiência geral do cassino.

They are several problems :

Deposit wasn't credited : The casino write those deposit as "in progress", I contacted them and they told me they are going to investigated = 1823,57€

Deposit was from different name debt : plata, Paypon, fastpay, credit, amount, stock, bill, telepay.... wich is weird, and all from Ukraine : Kyiv

During the chat I told them about my difficultied to do the KYC : The agent told me I wasn't allowed to do it cause I'm french, and cannot do that. I told them that I ask them before, and they didn't told me about not beeing able to play. He reply back that I can deposit money, but cannot withdraw more than my deposit (only less). Which not only is unfair but totally illegal. I ask them to refund all my money, and they refused.

They contacted me by mail to make me deposit, and not doing the KYC. I refused, and after that I received an email telling me that my deposit was credited and lost !! Which is not true at all...

I would like my money back, and a big red flag about them...

Also you can see that this cannot post a lot of fake review to have their note increase (it wasn't that good), and a I saw on trustpilot I wasn't alone with money not credited...

Hello Tamera,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fairspin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you registered in the casino? How many times and in total sum did you deposit into the casino? Do I understand it correctly that your balance was lost without even playing it? Can you please forward your betting history to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Dear Tamera,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, So sorry I was away. I will put everything on the thread today. As for now I already post some screenshot on my post on the Forum.

Thanks

Dear Tamera,

Can you please post it here as well or forward it to nikolas.b@casino.guru?

Dear Tamera,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.

The complaint was reopen based on the player's request.

Thanks a lot

Dear Tamera,

I've checked your forwarded e-mail and we have to highly disagree with the casino. Once they allow you to register and deposit, they should also pay you out. It is their responsibility to block the access of the countries which they do not accept.

Can you please advise if you have used VPN to access the casino website? Please understand that if you did, the casino know it for sure.

Hi,

As you can see I didn't use one, and they know it as I told them where I was from and they never state when i open my account that they didn't accept french, and they never told me that they won't pay my wins..

Also I still didn't get the double debt made on my account. They are using a third party to proceed payment, and debt (from Kiiv Ukraine wasn't refund).

I really doubt the good review here as they used to be really bad (you can take a look, I think Radka also said that somewhere on forum)

Hi, Dear, I didn't use a VPN when I registred, and when I've played (that's why I've asked them about my country and withdrawal before any deposit and they didn't said anything . I think I may have use it to play on some slot provider.

I think a saw here a case with that too.

If you read all chat log, you will see that they never talk about that. They new since the beginning that I'm french.

Thank you Tamera for all the information provided. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Tamera,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Fairspin Casino to join the conversation and participate in the resolution of this complaint.

Dear Fairspin Casino,

Can you please provide further information regarding the player's missing deposits and difficulties regarding verification?

Kind regards,

Adam

Hi!

The difficulties regarding verification are caused by the fact that the user is from a country whose citizens are not allowed to play on our website due to our licensing and said country’s gambling laws.According to the rules of our website, if a player from a prohibited country decides to register on our website using VPN or other means of bypassing gambling laws of their country they bear sole responsibility as stated in paragraph 3.1, 3.1.2, 3.1.5 and 3.1.7. of our Terms of service which read as followed:

3.1. You hereby represent and warrant that:

3.1.2. You are over 18 years old or such higher minimum legal age as stipulated in the laws of jurisdiction applicable to You and, under the laws applicable to You, You are allowed to participate in the Games offered on the Website.

3.1.5. You fully understand that it is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the Games.

3.1.7. You are not a resident of (or in) a Restricted Jurisdiction or any other jurisdiction where Your participation or use of the Website or Games would be in conflict with any applicable law or any other rules, including those relating to online gaming. You may not access or use the Website, app/s and Games from these jurisdictions.

Regarding the player’s deposits: We have already conducted an investigation regarding this issue and informed the player about the results. According to the results of said investigation and information payment provider has provided us with, the player has successfully received her deposits and then proceeded to use those funds for gaming on our website thus making refund impossible

However, if any additional deposits were not received that we are unaware of, additional information is required so that we are able to conduct an additional investigation. Specifically, we require player to provide us with PDF files(checks in form of PDF files) provided by her bank confirming the initiation of transactions which were not credited to her player account

Respectfully,

Fairspin

Hi,

Thanks for your reply : but you never answer my email.

I have a lot of question after your reply :

1- How can you claim some T&C and claim on chat that I can deposit but not withdraw money ?

2- Why this wasn't said when I've create an account ? Are you aware that someone who deposit on a casino is willing to win money, not to give you charity money ?

3- I clearly asked your chat about me and a friends from Belgium, and you never told me that when I create my account, I would have never deposit with those terms !!

4- About the bypass accusation : I really don't understand how you dare to lie : I've been honnest since beginning saying I was french and ask about my right to play and you accepted !

5- When asked about the non credited money you said you will check about it and ask me for the debts, which was sent to you through chat : Those money wasnt credited at all and never been played !

6- I would like the payment processor adress and name : the payment was debt from an account from Kyiv Ukraine (a country in war) and in Europe.

7- Thanks to provide to Casino.guru all chat log

8- I'm asking for full refund of all debt, not only those missing but all as I've been mislead and scammed by your company, which is obvious considering the proofs, and chat logs

To Casino Guru : I must say I'm completly disgusted by those scammers.

If you check the numbers, you will see that Fairspin use to had a very negative evaluation, and I can notice as everybody that all positive are fake, just the same on Trustpilot...

Hello all, thank you for your responses.

We believe if the player has been allowed to register and deposit they should also be paid any winnings.

However, I tried to access the casino using a French IP address and access was restricted (see attached screenshot).

Dear Tamera,

You stated that the casino knew you were playing from France when you registered, can I ask if you have any evidence of this?

Dear Fairspin Casino,

Are you able to provide us with the IP address used to register the account and also supporting evidence of the player's use/wagering of the deposits?

Kind regards,

Adam

Hi Adam,

Thanks for your reply. As you can see on screen I've sent before they never talk about me "bypassing with a VPN" Please find attached the first chat when I create my account you can see date, hour, and and my question about me and my friend of Belgium.

The casino was available without VPN now, its not.

Hello Tamera,

Thank you for your response. I can see from your screenshot that there does not appear to have been a reply to your question, was there any further response from the chat?

I would also like to ask you about your use of VPN once more, as it appears from the screenshot that you have a VPN program running on your computer when this picture was captured. Have you used this VPN to register the account?

Kind regards,

Adam

Hi,

I always use a VPN forsecurity as I'm using my pc for work too, and with a Paris IP. When I've connected it was with french, and I used Norway VPN for slots as some wasn't available without it.

Also this casino is VPN friendly so the problem is not there.

I clealy state that I am french.

They never talk about the KYC that won't be possible, the fact that I won't be able to withdraw my winnings.

They best will be to have chat log, you will see that they didn't told me that, didn't block me, or told me about not paying wins.

Hello Tamera,

Thank you for clarifying the situation. We will wait for a further response from the casino.

Kind regards,

Adam

Hi!

Sure.

We would like to provide you with this screenshot from our LiveChat, proving that the player has been warned about possible complications and that Fairspin bears no responsibility if players decide to register despite being from restricted territories.

Respectfully,

Fairspin

Im sorry but thats not clear at all, and they are the one who are in charge to tell if they accept me or not, and more because I'm asking. This evasive anwser doesnt mention the fact that they won't pay me.

Thats only prove what I'm saying.

Hello all, Thank you for your responses.

Dear Tamera,

It does seem that the support has provided you with the correct information regarding registering from a country where online gambling is prohibited, although the sentence "You can register if there are no restrictions" could have perhaps been misunderstood due to the way it is worded. If you have then registered using a VPN, this would be in direct breach of the terms and conditions of the casino.

Dear Fairspin Casino,

The player states that they did not use a VPN to register and that the site was accessible from a French IP address at the time that they opened their account.

Therefore, I would like to ask you once more, can you please provide the IP address that the player used to register their account?

Kind regards,

Adam

Hello,

I didn't breach anything and don't understand why its me that seems to be the problem when they are the one who :

• Don't bring me correct sentence so I won't wasted my time there
• Don't tell me about illegal : that they won't pay me my winnings

Also I'm still waiting for the debitor, and why its several different name debt on my bank receipt and all from Ukraine.

Thank you

Greetings!

The IP address of the client that was traced after registration was next:

According to available information, this address belongs to Denmark, contrary to the initial statement of the client.

Please let us know if you require any further information.

Regards,

Fairspin Support Team

@fairspin : first I don't use danemark VPN. When I registred It was from France and use it several times. I agree that I used VPN for some slots (you states that your casino is VPN friendly also) and only use Norway.

I've connected from germany and I have evidence with my hotel reservation and it was my actual location.

But still no reply about my demand.

Hello,

I have evidence they are making those fake allegation.

This is dangerous as they are putting someone's IP.

Please find attached evidences of what I'm saying : My VPN (CyberGhost VPN), an exemple of my Norway VPN, the VPN they provide, and mine.

All of it verified and saying with the AP IP Check Tool (detect IP from VPN).

You can check on creating an evaluation account. I can also make a video if you need it.

They are lying !!

Hello all, thank you for the detailed information.

Dear Fairspin Casino,

Are you stating that the IP address provided was used to register, or used after the account had already been registered?

Access from a French IP address is blocked now but was it blocked when the player registered? The player states that it was not, in which case the player would be justified in requesting payment of their winnings. Please provide more specific information and clarify exactly what has happened.

Kind regards,

Adam

Hello @adam, Did you check what I did provide to you?

Also as you can see on all screenshot I provide the casino was in French and not in an other language, which prove again what I'm saying.

Also a contact from a chat also send me this pic of their casino KYC

They shouldn't accept any deposit before KYC as they states on their terms, and really talk about protecting french players !! They are totally scamming people like me.

"Here the text of the screen you can find on the account section, so you can translate"

"What is "KYC" (Know Your Customer)?

KYC is a process used by online casinos and many businesses to verify the identity and financial information of customers. The main purpose is to assess risk potential, prevent underage gambling and block financial crime, such as fraud, corruption, bribery and money laundering .

How will my information be used and stored?

How does KYC affect my bet?

You will be required to confirm your age before you can:

deposit funds into your account

access the free games that the casino can make available

play at the casino either with your own money, with a free bet or with a bonus.

you will also be asked to confirm, at a minimum, your name, your postal address and your date of birth in order to play.

Although many people may find this a tedious task, remember that these procedures are there for a reason. Without KYC verifications, players in France would not be able to enjoy fair and regulated casinos, and it would be easier for someone to use your data and finances fraudulently."

Translation using google for you:

"What is KYC (Know Your Customer)?

KYC is a process used by online casinos and many businesses to verify the identity and financial information of customers. The main purpose is to assess risk potential, prevent underage gambling and block financial crime, such as fraud, corruption, bribery and money laundering .

How will my information be used and stored?

How does KYC affect my bet?

You will be required to confirm your age before you can:

deposit funds into your account

access the free games that the casino can make available

play at the casino either with your own money, with a free bet or with a bonus.

you will also be asked to confirm, at a minimum, your name, your postal address and your date of birth in order to play.

Although many people may find this a tedious task, remember that these procedures are there for a reason. Without KYC checks, players in France would not be able to enjoy fair and regulated casinos, and it would be easier for someone to use your data and finances fraudulently."

Thanks a lot Adam

Hello @adam, Did you check what I did provide to you ?

Also as you can see on all screenshot I provide the casino was in French and not in an other language, which prove again what I'm saying.

Also a contact from a chat also send me this pic of their casino KYC

They shouldn't accept any deposit before KYC as they states on their terms, and really talk about protecting french players !! They are totally scamming people like me.

" Here the text of the screen you can find on the account section, so you can translate"

"Qu’est-ce que « KYC » (Know Your Customer) ?

KYC est un processus utilisé par les casinos en ligne et de nombreuses entreprises pour vérifier l’identité et les informations financières des clients. Le principal objectif est d’évaluer le potentiel de risque, d’empêcher les jeux d’argent pour les mineurs et de bloquer la criminalité financière, telle que la fraude, la corruption, les pots-de-vin et le blanchiment d’argent.

Comment mes informations seront-elles utilisées et stockées ?

En quoi le KYC affecte-t-il mon pari ?

Vous serez tenu de confirmer votre âge avant de pouvoir :

déposer des fonds sur votre compte

accéder aux jeux gratuits que le casino peut mettre à disposition

jouer au casino soit avec votre propre argent, avec un pari gratuit soit avec un bonus.

il vous sera également demandé de confirmer, au minimum, votre nom, votre adresse postale ainsi que votre date de naissance pour pouvoir jouer.

Bien que de nombreuses personnes puissent considérer cela comme une tâche fastidieuse, n’oubliez pas que ces procédures sont là pour une bonne raison. Sans les vérifications KYC, les joueurs en France ne pourraient pas profiter de casinos équitables et réglementés, et il serait plus facile pour quelqu’un d’utiliser vos données et vos finances de manière frauduleuse."

Translation using google for you :

"What is KYC (Know Your Customer)?

KYC is a process used by online casinos and many businesses to verify the identity and financial information of customers. The main purpose is to assess risk potential, prevent underage gambling and block financial crime, such as fraud, corruption, bribery and money laundering .

How will my information be used and stored?

How does KYC affect my bet?

You will be required to confirm your age before you can:

deposit funds into your account

access the free games that the casino can make available

play at the casino either with your own money, with a free bet or with a bonus.

you will also be asked to confirm, at a minimum, your name, your postal address and your date of birth in order to play.

Although many people may find this a tedious task, remember that these procedures are there for a reason. Without KYC checks, players in France would not be able to enjoy fair and regulated casinos, and it would be easier for someone to use your data and finances fraudulently."

Thanks a lot Adam

Link of the page : https://fairspin.io/fr/account/kyc

Thank you for the additional information, Tamera.

This certainly does seem to suggest that French players have been accepted at some point, even if they are now restricted.

Once more, we would like the casino to clarify if players from France were restricted at the time of the player's registration, or if this restriction has been imposed since. Also, was KYC requested from the player before the deposit as per the information presented?

Kind regards,

Adam

@Adam, did you check the IP they provide ? I gave evidence it wasn't true.

Also when I register I needed to provide my phone number which is french and is apparing with the flag of France.

Also I just connected (with a VPN as they now restricted me from connecting from France) and same mention about KYC appear (That I cannot deposit if I don't verify). But I tried to deposit and its work, I can deposit.

I can give you my password if you want to check it.

Its obvious this casino is lying, and tried to use fake data.

Hello Tamera,

I have indeed checked all of the above myself.

We will wait for the casino to answer my previous questions.

Kind regards,

Adam

Hi,

The casino didn't reply to my message on Telegram, or here to reply to my evidence.

The Site was blocked after me, and I've provide your evidence, while the casino provide fake IP (which I reply with proof).

The casino justify all of that saying that I'm from France and bypass. But when I've watch casino guru players review, I've seen a lot from forbidden country such as Germany, and Fairspin reply to them, and never states about fact they cannot play or be paid there (I suspect those review to be fake also), and germany is still available with a german IP.... So mean they only block when they are a problem (I've seen a complain about an Australian player, and same happen).

So please @adam do something, they are not honnest at all...

Thank you

Thank you for your request.

As it was said many times before we have strict territorry restrictions!

According to the licensee we do not provide access to the range of countries, and no one can register from the following countries:

1. The USA
2. The Netherlands
3. Australia
4. France
5. The countries of Curacao

Also we provide all information according the request and even more.

Moreover all statements from T&C were given to the client.

Fairspin operates under the Curacao license that forbids us to accept players from certain countries, and we use geoblocking tools to follow these terms. Due to our Terms & Conditions (11 and 15) and it’s mandatory for players to agree with the T&C when creating an account.Users from restricted countries can access the website anyway using a VPN. Such access obviously violates our Terms. As soon as we know that Fairspin is used by a citizen of a restricted country, we have to block his account immediately. To make it clear that the use of a VPN is not the reason we block accounts. The reason is the use of the casino services by a resident of a country to which the restrictions are applied.When the user requests a withdrawal of funds from his/her account, Fairspin.io conducts a KYC procedure in accordance with the T&C.

1.3.3. These T&Cs come into force as soon as You click on the "Sign Up" button and register Your Member Account (as defined below) with Fairspin. By creating and/or opening and/or registering a Member Account with Fairspin, You signify to Fairspin that You have read these T&Cs, understand them and accept them.

Moreover, upon registration of Your Member Account You will immediately enter an agreement with Fairspin on terms and conditions contained in these T&Cs (the "Agreement"). By using the Website, Fairspin services, any of the Games and/or Your Member Account, You signify that You agree with these T&Cs and commit Yourself to abide by them at all times when using the Website, Fairspin services, any of the Games and/or Your Member Account.

1.3.4. You must read these T&Cs carefully in their entirety before clicking on the "Sign Up" button. If You do not agree with any provision of these T&Cs You must not use or continue to use the Website.

1.3.5. You fully understand and agree to be bound by the terms and conditions contained herein and as they may be amended by us from time to time.

1.3.11. You shall understand that a term "law" shall mean any and all applicable laws, regulations, judgments, decrees, treaties, ordinances, orders and rulings, interpretations and statements of policy of any governmental authority or regulatory or self-regulatory organization, authority, agency or body, in each case which has jurisdiction over Fairspin, its Affiliates, You or Your use of the Website and the Games.

YOUR OBLIGATIONS AS A USER

3.1. You hereby represent and warrant that:

3.1.1. You have read these T&Cs and other documents supplied to You in connection with use of the Website and the Games and You understand and agree that Your use of the Website and Games will be governed by these T&Cs as amended from time to time.

3.1.2. You are over 18 years old or such higher minimum legal age as stipulated in the laws of jurisdiction applicable to You and, under the laws applicable to You, You are allowed to participate in the Games offered on the Website.

3.1.3. You will use the Website and Your Member Account solely and exclusively for the purpose of Your participation in the Games and not for any financial or other reason, Your participation in the Games will be strictly in Your personal non-professional capacity for recreational and entertainment reasons only.

3.1.4. You possess the sophistication, expertise and knowledge necessary to make informed decisions in respect of bets, stakes and wages, as well as use of and play the Games, and you will not rely on any communication or statement (written or verbal) by Fairspin as financial, game or investment advice or as a recommendation to enter into and play any of the available Games.

3.1.5. You fully understand that it is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the Games.

3.1.7. You are not a resident of (or in) a Restricted Jurisdiction or any other jurisdiction where Your participation or use of the Website or Games would be in conflict with any applicable law or any other rules, including those relating to online gaming. You may not access or use the Website, app/s and Games from these jurisdictions.

3.1.9. You are solely responsible for reporting and accounting for any taxes applicable to You under relevant laws for Your participation in Games including any winnings that You receive from Fairspin.

KYC POLICIES, PRIVACY & MANAGEMENT OF PERSONAL DATA

1.1. Fairspin, acting as the data controller, values your integrity and privacy immensely. We only gather information which is really necessary for our operation and we protect it with state of the art security.

1.2. When You choose to open a Member Account You will be asked to provide Us with certain personal information. This information may include Your full name, e-mail address, a chosen password, username, age, valid mobile phone number.

1.3. Fairspin may at its sole discretion request You to provide additional information (e.g. residence address, country of residence) and/or documents (s.a. ID, passport, driver's license). This is important for the ‘Know Your Client’ process as imposed by the anti-money laundering regulations.

1.4. Fairspin will use Your personal data and information to give You access to the Games, for monetary transactions to Your Member Account and to provide You with promotional and operational information for Our services.

1.5. When executing payments in fiat currency, You will need to provide personal payment details such as a credit card number. These details may be stored in the PCI-certified environment of our payment provider and will never be available to the Fairspin staff. Your personal details such as name and address may also be provided to the payment provider. For both Your security and Ours, You may be asked to validate your registered mobile phone number upon a credit card deposit.

1.6. Once a Member Account is opened, Your personal data may be processed for anti-money laundering purposes. We will not take any automated decisions based on Your personal data.

1.7. This Privacy Policy constitutes the integral part of T&Cs. All terms used in this Privacy Policy shall be understood and interpreted as set out in the T&Cs.

Best regards,

Fairspin support team.

1- you provide no reply to my request and Casino Guru questions

2- You said "we have strict restriction" : how can I register and ask you on chat about France and didn't get any strict reply to my demand about my country ???

3- You provide fake IP and I prove that, why you don't accept you've made a mistacle ?

4- Your website says otherwise concerning french, and I've put a screen here... What about that ?

5- My payment was debt, you are refusing to pay wins, and now pretending you are following terms. Nothing is legal. I want my moneyback as you cannot meet with KYC requirement and also about all I've said on this complaint.

@Adam it is now clear that this casino is not honnest at all, and don't respect anything, and provide me terms (non payment of wins, and argue I can deposit with no problem). The screenshot of the chat is outrageous.

Dear Fairspin Casino,

Thank you for your response, but I am afraid you have not answered my questions.

Specifically:

• Was the IP address you supplied (from Denmark) used to register the account or to access it after registration?
• Was any KYC carried out before the player deposited/played?
• Was the casino previously accessible to players from France, as in the french translation of the site "French players" are referenced?

Please provide clear evidence regarding the details the player used to register, and any confirmation or KYC that has been carried out.

Kind regards,

Adam

Dear all!

We have strict rules and terms and conditions we must follow as well as the client.

In the world there are a lot of countries with French language beside France.

The French republic has always been and still stays restricted for registration in our platform and no one can register from this region!

Fairspin operates under the Curacao license that forbids us to accept players from certain countries, and we use geoblocking tools to follow these terms. Due to our Terms & Conditions (11 and 15) and it’s mandatory for players to agree with the T&C when creating an account.Users from restricted countries can access the website anyway using a VPN. Such access obviously violates our Terms. As soon as we know that Fairspin is used by a citizen of a restricted country, we have to block his account immediately. To make it clear that the use of a VPN is not the reason we block accounts. The reason is the use of the casino services by a resident of a country to which the restrictions are applied.When the user requests a withdrawal of funds from his/her account, Fairspin.io conducts a KYC procedure in accordance with the T&C.

1.3.3. These T&Cs come into force as soon as You click on the "Sign Up" button and register Your Member Account (as defined below) with Fairspin. By creating and/or opening and/or registering a Member Account with Fairspin, You signify to Fairspin that You have read these T&Cs, understand them and accept them.

Moreover, upon registration of Your Member Account You will immediately enter an agreement with Fairspin on terms and conditions contained in these T&Cs (the "Agreement"). By using the Website, Fairspin services, any of the Games and/or Your Member Account, You signify that You agree with these T&Cs and commit Yourself to abide by them at all times when using the Website, Fairspin services, any of the Games and/or Your Member Account.

1.3.4. You must read these T&Cs carefully in their entirety before clicking on the "Sign Up" button. If You do not agree with any provision of these T&Cs You must not use or continue to use the Website.

1.3.5. You fully understand and agree to be bound by the terms and conditions contained herein and as they may be amended by us from time to time.

1.3.11. You shall understand that a term "law" shall mean any and all applicable laws, regulations, judgments, decrees, treaties, ordinances, orders and rulings, interpretations and statements of policy of any governmental authority or regulatory or self-regulatory organization, authority, agency or body, in each case which has jurisdiction over Fairspin, its Affiliates, You or Your use of the Website and the Games.

YOUR OBLIGATIONS AS A USER

3.1.1. You have read these T&Cs and other documents supplied to You in connection with use of the Website and the Games and You understand and agree that Your use of the Website and Games will be governed by these T&Cs as amended from time to time.

3.1.2. You are over 18 years old or such higher minimum legal age as stipulated in the laws of jurisdiction applicable to You and, under the laws applicable to You, You are allowed to participate in the Games offered on the Website.

3.1.3. You will use the Website and Your Member Account solely and exclusively for the purpose of Your participation in the Games and not for any financial or other reason, Your participation in the Games will be strictly in Your personal non-professional capacity for recreational and entertainment reasons only.

3.1.4. You possess the sophistication, expertise and knowledge necessary to make informed decisions in respect of bets, stakes and wages, as well as use of and play the Games, and you will not rely on any communication or statement (written or verbal) by Fairspin as financial, game or investment advice or as a recommendation to enter into and play any of the available Games.

3.1.5. You fully understand that it is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the Games.

3.1.7. You are not a resident of (or in) a Restricted Jurisdiction or any other jurisdiction where Your participation or use of the Website or Games would be in conflict with any applicable law or any other rules, including those relating to online gaming. You may not access or use the Website, app/s and Games from these jurisdictions.

KYC policy.

2.1. You are hereby notified that Fairspin may carry out verification procedures, whether itself or through third parties. You may be requested to provide Fairspin with documents at the deposit stage and/or the withdrawal stage (or both) or at any other stage at the sole discretion of Fairspin, such as a copy of Your passport or other identification documentation as part of the Fairspin KYC procedures.

2.2. Fairspin may also request any documentation previously provided which would have later on expired or would no longer be valid for any reason, or to request any additional KYC documentation for any reason and at any time. Your Member Account may be blocked or closed if You do not provide requested information or documents or if such information or documents you provide is/are found false or misleading. Fairspin reserves the right to close Your Member Account and withhold any funds held in Your Member Account until the Fairspin verification process is complete.

2.3. Fairspin may request additional information for performance of Your KYC such as Your age, identity, address and additional contact details, including Your place of residence, Your place from where You intend to access the Website, if other than Your place of residence, relevant payment information, all of which must be true and correct.

1.3. Fairspin may at its sole discretion request You to provide additional information (e.g. residence address, country of residence) and/or documents (s.a. ID, passport, driver's license). This is important for the ‘Know Your Client’ process as imposed by the anti-money laundering regulations.

BREACHES, PENALTIES AND TERMINATION

11.2. If You breach any provision of these T&Cs or if Fairspin has a reasonable ground to suspect that You have breached them, Fairspin reserves the right not to open, suspend, close Your Member Account, withhold any money in Your Member Account (including any deposit) and use such funds on Your Member Account to settle any damages incurred in this respect.

11.3. If Fairspin suspects that You are engaged in illegal or fraudulent activities when using the Website or the Games; or in breach of this Agreement; or that You are having problems with creditors or otherwise detrimental to Our business, We may freeze or terminate Your Member Account or cancel any stakes at Our absolute discretion.

Without prejudice to the generality of the foregoing, in order to mitigate and prevent illegal or fraudulent activity through use of the Website and Fairspin services, We may, at our discretion, request that You cease to and/or refrain from making use of a VPN or Proxy while using the Website. If suspicious, illegal or fraudulent activity is detected on an account while a VPN or Proxy is or was in use, we shall have the right to block the said account and funds held thereon, based on our assessment of the activity in question.

11.4. You acknowledge that Fairspin at its own discretion may decide to suspend or permanently bar You from using the Website if You have violated these T&Cs, without any right of compensation or other for You.

Hello,

Your reply just prouve my points : You said you terminate all account if they are from restricted country.

Not only I've connected with my France IP, but also told you about it !

No termination was made, and I told you that before any deposit. So as states you must refund all my money.

Also the screenshot also prouve you've state about French of France, and not the language about the KYC. So correct it if its wrong for next players, but for me you have to refund.

I'm waiting Casino Guru to state with all my evidence (screenshot, website, IP, : I've provide), and also the chat Ive got with the fairspin casino.

Thanks

Please pay to attention you had been provided information about that fact that we are not responsible for actions of the users and IF YOU CAN REGISTER WITHOUT VPN USAGE you can use our site. That means that you willingly violated this point and also you confirmed that your READ AND AGREED T&C (screenshot attached)

Our support manager provided you the response about it. Also you agreed with:

3.1.5. You fully understand that it is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to You by participating in the Games.

3.1.7. You are not a resident of (or in) a Restricted Jurisdiction or any other jurisdiction where Your participation or use of the Website or Games would be in conflict with any applicable law or any other rules, including those relating to online gaming. You may not access or use the Website, app/s and Games from these jurisdictions.

Moreover we had offered you a solution with your pending deposits that we were able to withdraw your funds when it was on your balance and after that blocked you, but you just used and lost in games.

It was your sole decision to pay not to withdraw it. In such cases we do not make any refunds.

And we stay for the statement that you can not and could not register in France region any way.

Hello,

I don't agree with your reply at all.

I'm not the one violating the law and regulation, but you.

Also you send me email in french (registration + promo + else so please if I registred like your said from an IP of denemark, why those emails are in 100% french ? LOL)

Now you state that restricted country cannot open an account, but Germany don't allowed your casino (and is restricted), and still german can open an account, and you have review about peoples from restricted country on casino guru... So..

Review countries in Casino Guru (a lot of bad review and a lot of problems)

"Swiss : Forbidden according to CFMJ

Canada : Forbidden and considered as a crime

Germany : Forbidden as states by Advofin

Portugal : Only regulated casino by the Portugal authorities"

Now you are saying that I was able to access but violating your T&C ?? Same Terms that saying that I can deposit but not withdraw ??

After the deposit that weren't credited, the history of play proofs that I didn't get it credited or played, so your point is totally false.

"Moreover we had offered you a solution with your pending deposits that we were able to withdraw your funds when it was on your balance and after that blocked you, but you just used and lost in games.

It was your sole decision to pay not to withdraw it. In such cases we do not make any refunds." = Fake

I really hope Casino Guru will urge to see how you are and to change the review about your casino.

All information was provided many times before.

You willingly violated Terms and conditions by using VPN during the registration.

All statements are written above.

If you require more details we will be happy to help.

At the moment all proofs have been sent from our side.

Moreover the restricted cuntries that frobidden by our licensee also have been listed.

Each client takes responsibility for the breaking laws of her/his country, due to the fact that the governments of countries are able to change the laws at any time.

3.1.7. You are not a resident of (or in) a Restricted Jurisdiction or any other jurisdiction where Your participation or use of the Website or Games would be in conflict with any applicable law or any other rules, including those relating to online gaming. You may not access or use the Website, app/s and Games from these jurisdictions.

3.1.8. All information that You provide to Fairspin during the term of this Agreement is true, accurate, complete and correct, and that You shall immediately notify Fairspin of any changes of such information.

3.1.9. You are solely responsible for reporting and accounting for any taxes applicable to You under relevant laws for Your participation in Games including any winnings that You receive from Fairspin.

3.1.10. All money that You deposit into Your Member Account is not tainted with any illegality and, in particular, does not originate from any illegal activity or source.

3.1.11. You understand that by participating in the Games You take the risk of losing money deposited in Your Member Account.

3.1.12. You are and shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices in connection with Your participation in any of the Games. Fairspin hereby reserves the right to invalidate or close Your Member Account or invalidate or terminate Your participation in a Game in the event of such behaviour.

3.1.13. Execution by you of this Agreement and entering into each Game session through the Website will not violate any law, regulations or rule applicable to You.

3.1.14. In relation to deposits and withdrawals of funds into and from Your Member Account, You shall only use funds, credit card and other financial instruments that are valid and lawfully belong to You.

3.1.15. The computer software that we make available to You is owned by Fairspin, its Affiliates or other third parties and protected by copyright and other intellectual property rights. You may only use the software for Your own personal, recreational use in accordance with all rules, terms and conditions as set out in these T&Cs and in accordance with all applicable laws, rules and regulations.

3.1.16. Games played on or through the Website should be played in the same manner as games played in any other setting. You shall be courteous to other Users and representatives of Fairspin and shall avoid rude or obscene comments, including in chat rooms.

3.1.17. You will take legal responsibility and bear liability for compliance with the legislation applicable to You and confirm that a bank or payment service provider who is processing any of Your deposit or withdrawal transactions shall not be liable for any violation of the laws and legislation applicable to You.

15.6. Legal Restrictions. The User understands and accepts that online gambling may not be legal in some jurisdictions. We make no representation whatsoever as to the legality of the Website and the Games. The use of the Our services is on the Your sole discretion, option, and risk. Nevertheless, we restrict the use of Fairspin to the Users from the Restricted Jurisdictions and/or any other restricted by law country or state.

Use of Our services is unauthorized and unlicensed wherever it is unlawful under applicable law. You may not use the Website and the Games at any place or in any manner that would violate any applicable laws and/or regulations. Any offer of any feature, product or service is void where prohibited. Fairspin may limit or deny to any person, in its sole discretion, access to the Website, Games, any feature, product or service.

You didn't provide anything except of copy and paste of abusive terms.

I let Casino Guru examining the case, my proofs, and else.

No casino can be allowed to accept a players, deposit and refuse to pay.

You are responsible of the situation, and my first question before any deposit should have conclude to a "No we don't accept you, you cannot deposit because you won't be paid". A clear statement, and a closure of my account for being french.

Also your registration has my phone number when I open my account (something I forget to say to casino guru).

When I open I put my phone and the french flag was also here.

You just blocked french I¨P now, but you don't talk about the lines on KYC about France and french players I've posted here, and about the chat screenshot.

You are just posting lies and no evidences about what your are saying.

I hope everyone is going to see it and won't go to your casino.

@adam, I think you can now examining the case, as they are not willing to solve this, and only provide fake informations against me.

Greetings,

Please note that letters are sent automatically as a part of registration routine and translated accordingly to the chosen language of user.

French for this matter is one of the most widely accepted languages that is used in a several territorial jurisdictions as official or secondary, many of this jurisdictions are not considered restricted.

Also please note that our team have previously warned player that his country of residence is in restricted list and completing registration with third-party tools is against our T&C. After registration we do not check phone numbers of our players, as the user may not want to disclose personal number or could have number of one jurisdiction but could be located in a completely different one.

You can find the list of restricted territorial jurisdictions on our platform in the "ACCOUNT, PAY-OUTS AND BONUSES" tab or by the next link: https://fairspin.io/apb

Dear TAMERA

Please notice the next facts on the screenshots

Before you register on our site you have to agree with the T&C

As you can see we have a strong restriction for the users from the next countries

Unfortunately you took a decision to break the T&C

And lost all your money in the games

If there were your funds on the account we could take a decision of the refund

Unfortunately now its impossible

Dear Casino Guru

By our opinion this case have to be closed under these facts

Dear FairSpin Casino,

Are you stating that all of the player's deposits were successful, all of the balance has been wagered and lost and no funds have been confiscated? If so, please provide evidence of this.

Kind regards,

Adam

Fairspin :

1 - My deposit wasn't credited : I never had it after my chat log about issue with deposit

2- You clearly state that you won't pay my wins as I cannot performe KYC and you tried to make me deposit again on saying that "we value you as a players" you can deposit but not withdraw more than your deposit : which is with no contest abusive

3 - You never mention this clearly when I open an account : It was your duty to tell me : "No we don't accept France player, you cannot play or withdraw here". No one read T&C as its long, not in my primary langage and not clear about it too. As mentionned before, you shouldn't let me play. Its your duty and you were aware, so you cannot blame me for that, when I'm the victim !

4- If they were strong restriction :

• You wouldn't let me deposit in the first place
• You wouldn't write about KYC to protect france player
• You wouldn't accept my france account with my phone number
• I've check and there are no French countries on the list of accepted countries
• You didn't provide what Casino Guru asked and nothing as a reply of my evidence

Casino guru cannot state with you as you are totally lying about my location my account, and only blame me in order to not refund my money and my money which wasn't played because it wasn't credited on my account !

Your casino should be banned and blacklisted on Casino Guru, this is alarming that a casino can acted like that.

(A lot of review is saying the same)

@Adam, I really don't understand , they provide only fake statement about me, show no evidence, and you continue to let them gave fake statement in order to what ? To be with them, because this is not possible that I've played those amount because it wasn't credited, and they never did, and now they are claiming, I've come and played it...

Why would I complaint about it, when themself they said thet refused to pay me !!

Hello Tamera,

So far, there has been no evidence that clearly supports either party's claims with any degree of certainty. For that reason, I have asked the casino to provide further information.

We agree that players should not be allowed to register from restricted countries, and believe that if they do and are allowed to deposit and play, they should also be paid any winnings.

It is not acceptable, however, for a player to circumvent access restrictions by using a VPN, and this is why I have requested full details of your registration from the casino.

It seems that the casino's approach to preventing players from registering from restricted countries could be enforced better, and a more direct response to your question from the support could possibly have prevented this issue before it escalated.

Aside from the above, if all of your deposits are shown to have been successful and you have played and lost the entire balance of your own volition, and no funds have been confiscated, there is not going to be anything further we can achieve.

For this reason, I have also requested that the casino provides us with your full transaction history and game logs.

Is there any further information you can provide regarding your deposits, including the one you stated wasn't credited, such as a bank statement? Please send anything relevant to my e-mail, adam.m@casino.guru.

I believe once all of the information requested has been received, we will be able to bring this case to a conclusion and I thank you all for your continued patience.

Kind regards,

Adam

@Adam I didn't use a VPN to register, and the Casino didn't provide anything that prove me wrong.

I can provide bank statement, but as I don't trust them for obvious reason, I would like to share this with you only.

How can we proceed ?

Thanks

Hello Tamera,

Please send it to my email address: adam.m@casino.guru. Anything received there will remain confidential.

Kind regards,

Adam

Dear Tamera

Regarding your deposit

We asked you many times to send us a pdf bank statement with all the deposits to our casino

Unfortunately you didnt send any

Please send us the pdf bank statement so we can start our investigation one more time for you

Hello,

I provide you all proof of my bank with date, hour and name, and I asked you why the debts are from Ukraine and you never replied about it.

I'm sending my bank statement to Casino Guru As I don't trust you.

My bank protection send a demand to your Cyprus office and didn't get a reply about it too.

We checked all the transactions that you sent

We did not find any that was not credited

Further without the statement we can not continue the investigation

Hi,

Adam asked you to send some data to prove your point.

Adam is able to check my documents and even to contact my bank.

On the terms you are saying that the payments are processed by Fabeltra in Cyprus, except that all debt was made from UKRAINE, and in UAH currency and not Euros.

If your company is not able to provide any evidence, I'm asking Casino Guru to state on the above elements, and I'm will open a CEC complaint againt EU company Fabeltra in order to have justice with the EU court.

We can see that this transaction was credited in our casino

How many transactions on the amount of 5914.53 UAH did you deposit in our casino?