IceCasino - O jogador ainda não recebeu os seus prémios.

I cannot request a withdrawal, they always reject it, the KYC is complete and by chat they tell me that if it is, to wait and Aceves tell me that it is not there to upload the same documents again

No puedo solicitar un retiro siempre lo rechazan el KYC Esta completado y por chat me dicen que si lo está que espere y Aceves me dicen que no está que suba los mismos documentos de nuevo

Dear cbc123123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I see that it is a constant problem, they keep asking me for validation data that has already been validated, and they continue to reject my withdrawal, they are really bad practices and it bothers me because I get carried away by their recommendation of a reliable casino, I have requested many withdrawals and they are denied due to KYC but I am already validated and I have already sent everything that they have asked me for before requesting the withdrawal, what is the real reason why they do not accept my withdrawal?

Veo que es un problema constante, continúan pidiéndome datos de validación que ya han sido validados, y continúan rechazando mi retiro realmente son malas prácticas y me molesta porque me deje llevar por su recomendación de casino confiable , he solicitado muchos retiros y los deniegan por KYC pero ya estoy validado y ya envié todo lo que me han pedido desde antes de solicitar el retiro, cual es el motivo real porque no aceptan mi retiro?

Dear cbc123123,

Have you received your withdrawal from the casino yet?

Dear cbc123123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.