Island Reels Casino - O pagamento do jogador foi atrasado.

I was told that their turnaround times for withdrawals was 2 days and that would have my money on Monday. I submitted my documents and made my "verification deposit" so I could get my withdrawal within minutes of their request. I received a call from a guy that said all of my documents were approved and that I would be receiving my money on that next Monday. Well come Monday, I receive nothing, so I call in and they say that they are having issues with the bitcoin withdrawal process. Same Tuesday, but then they tell me I could get my withdrawal in the form of credit account that I would be able to use at their casinos only. Fishy... So I declined and on Wednesday their issue was resolved, except this time, my file had gone in for the final audit before I could receive my payout. Come Friday now, they tell me that my documents had been approved and that my payout would be processed with the next batch of payouts, which now is on the next Monday. Well its Monday at 10 PM and I still have not received my withdrawal, so I call in and now they tell me, once again, that my file is in for final audit and that my payout will be processed with the next batch of payments, which this time will be on Wedensday. They have continuously lied to me about where my file is at, everything matches up, there would be no reason to audit my ID against my proof of address for two weeks. They need to be blacklisted. I want my money, but now they are resorting to hanging up on me when I call or chat.

Dear JefeCajones,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear JefeCajones,

Have you received your withdrawal from the casino yet?

Dear JefeCajones,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.