Lucky Hippo Casino - O jogador está pedindo ajuda.

ok so its been damn near almost 2 week's no on es giving me any answers when i asked who there liscence was from they kept saying "where from over seas" it was supposed to be 300$ but went to $235.81 would just like my money i dont think im going to continue playingg here

Dear Catpaw94,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened. Are you not able to withdraw your winnings? Or is the main problem that part of your winnings has disappeared?

Additionally, I would like to point out that this casino operates without an official license.

Thank you in advance for your reply.

Best regards,

Kristina

they wont pay me my winnings in btc i filed for on the 21st and every time i ask thim they keep diverting the answeer

Thank you for your reply, Catpaw94. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification? 

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Dear Catpaw94,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.