Mandarin Palace Casino - A retirada do jogador está atrasada.

I have been trying to cashout a win that originally was 4,700 but due to a unrequested added bonus I could only cashout 1,000. Which, whatever, I'll take it. I deposited using bitcoin, but apparently I can't withdraw using bitcoin because my payout amount has to be at least 50% of my deposit about. I changed my method to the ONLY other possible option- wire transfer. I called my bank, requested the information needed to receive a international wire transfer; Informing them one is expected during this conversation (obviously). Submitted my request, and patiently waited 10 whole business. During this time I did contact them once to see if I could receive some type of confirmation that the money way going through, or reached my bank, anything. I was told to wait 7-10 business day..they literally mean 10. On the 10th day, even though I was only allowed to cashout 1,000 the whole 4700 was back in my account. I received a cheerfully worded email telling, no worries, contacted your bank, inform them of this transaction, and try again. I'm now on attempt number 2, and day two of waiting 10 business days. Which will be a total of 20 business days (plus weekends) for a payout I have zero faith in receiving.

Hello serenahardin4,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mandarin Palace Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Is this your first ever withdrawal request from the casino? Why did the bank reject the payment, did you ask them? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I have been on the phone with bank most of the morning. Apparently my financial advisor had no idea what he was talking about, when telling me the account I had accepted wireless transfers. I fired him, and got a new lady, who helped me open a whole new checking account that for a fact accepts international transfers.

After fixing the banking situation, I called the casino, and talked to a representative who told me that since the transfer has already been processed I will have to wait 8 business days for it to come back into my casino account and redo the whole process with my new information and wait the 10 days again.

So, yea.. that's where I'm at with this..

Hello serenahardin4,

If the issue was on the payment provider side, the casino is not responsible for that. Please let us know as soon as you request a new withdrawal process in the casino. Also please note that it might take additional 14 days for it to be processed.

I know it is not the casinos fault. I was not aware of the issue before I made the post and then I couldn't figure out how to delete it. I was refunded today, and submitted yet another wire transfers. After 48hrs it will be processed and hopefully I get my money in 7-10 business days.

Hello serenahardin4,

Please let us know once the money will arrive or if it would not within the next 2 weeks.

Hello Nick,

I received my deposit this morning.

Dear serenahardin4,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru