Recebi $ 50. ficha grátis, joguei muito tempo e estava ganhando. Joguei para cima e para baixo e fiz uma pausa para comer alguma coisa
, eu estava em aproximadamente $ 650 usd, eu acho. Voltei e minha conta estava em $ 99. usd, entrei em contato com o suporte e fui informado de que meu jogo havia sido cumprido e o sistema deles deduz automaticamente o dinheiro quando for cumprido. Eu continuei jogando e recuperei para $ 1894,59, então decidi que era hora do saque, fui para a página de retirada e saquei $ 1800 usd sem nenhum problema, eles até deduziram $ 30 do meu restante por uma taxa de serviço para processamento. Quatro dias depois, voltei para ver se já havia sido processado e na página de saque dizia que havia sido rejeitado porque meu valor de $ 1.765,41 usd não era igual ao saque base de $ 0,00 usd ??? Neste momento eu ainda tinha um saldo atual de $ 64,59 também, e estranho o suficiente, os 2 somados igualam minha retirada com a taxa de um total de $ 1830.usd. Entrei em contato com o suporte novamente e recebi um monte de besteira, apresentei meus fatos concretos a eles e finalmente me disseram se eu tinha uma disputa para resolver com finanças e eles foram fechados porque era fim de semana e prontamente expulsos do bate-papo. Hoje recebi um e-mail dizendo meus $ 100. a retirada do usd foi aprovada e eles gostariam de prosseguir o mais rápido possível, mas eu tive que fazer meu KYC, o que eu tinha que fazer. Enviei um e-mail de volta dizendo que deve ter havido um engano, pois meu saque foi de $ 1.800. usd e eu esperaria pela resposta deles. Verifiquei minha conta e descobri que eles haviam alterado os números para retirada de $ 100 e saldo atual de $ 64,59, eles removeram a taxa de processamento de $ 30 de $ 30, deixando-me com um saldo disponível de $ 35,41. Esperei o dia para obter uma resposta a partir de então e não recebi nada. Não queria esperar muito para entrar em contato com sua equipe.
I received a $50. free chip, i played for a long time and was winning. I played it up and down and took a break for something to eat
, i was at aprox- $650 usd i think. I went back in and my account was at $99. usd, i contacted support and was told my playthrough had been met and their system automaticly deducts the money when it is met. I contuned playing and built it back up to $1894.59 so i decided it was cashout time, went to withdrawl page and cashed out $1800 usd with no problem they even deducted $30 off my remainder for a servic charge for processing. Four days later i went back to see if it had been processed yet and on the withdrawl page it said it had been rejected because my amount of $1765.41 usd did not equal their base withdrawl of $0.00 usd ??? At this time i still had a current balance of $64.59 as well, and odd enough the 2 added together equal my withdrawl with the fee for a total of $1830.usd. Contacted support again and was given the run around with a bunch of bullshit, i presented my hard facts to them and was finally told if i had a dispute to take iy up with finance and they were closed as it was the weekend and promptly kicked out of the chat. Today i received an email saying my $100. usd withdrawl was approved and they would like to proceed as soon as possible but i had to do my KYC which i new i had to do. I emailed back saying there must have been a mistake as my withdrawl was $1800. usd and i would wait for the reply from them. I checked my account and found they had changed the numbers to $100 withdrawl and $64.59 current balance, they removed their $30 processing fee of $30 leaving me with an available balance of $35.41. I have waited the day to get a responce from then and received nothing. I didnt want to wait too long to contact your team.
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