Sloto'Cash Casino - O jogador enfrenta aplicação de bônus injusta.

STAY AWAY. So they will decline you for a bonus any other time but will not decline your bonus if you have won because they know that's going to make it where you broke the rules and can't cash out..any other time it will say bonus not available you must make a deposit unless of course it benefits them..UNFAIR CASINO DO NOT SPEND YOUR MONEY HERE!!!!!!

Dear Beard2020,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sloto Cash Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise what bonus was applied to your account and at which point?

Did you activate the bonus yourself or was it applied on your behalf?

How did the casino explain the situation to you? If you have any correspondence, please send it to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

So you can see here some were not deny all the bonuses why pick and choose because the ones they approve make it so you can't cash out your earnings!!

Do I understand correctly casino claims you broke the following rule in the casino?

"19. Customers cannot redeem multiple free bonuses/free spins offers consecutively: When a customer uses two or more free bonuses without making a real money deposit in between, management reserves the right to void any bonuses and winnings."

I honestly do not remember taking all of those bonuses that show listed in my account if I won 400 what would be the point. I tried to take one after I had put the request into cash out as you can see above why do some bonuses get denied and then some approved if I was taking them back to back shouldn't they all be denied? This is not the only place I play another casino for example has a rule of you win you can't use a bonus for 7 days..occasionally I have forgotten chose a bonus and it was denied and not given to me..seems much more honest than just picking and choosing to approve some and then deny some..Even more so when they know the player is waiting on a cash out.

Thanks for the explanation.

Kindly let me know what rules the casino accused you of. If the casino specified any rule in particular that was broken, we'll need to know about it.

If there is correspondence with justification for the confiscation, please send me a transcript, screenshot, or email of it to my email at tomas@casino.guru

Thank you for the confirmation, Beard2020.

Please understand that ideally, the casino should not allow you to break the rules by accident, but if you did claim the no-deposits bonuses consecutively without any deposit in between, we won't be able to argue in your favor in this case.

Since claiming multiple consecutive no-deposit bonuses means you are not risking your own funds when playing in the casino, we consider rules prohibiting it fair and won't object to the casino confiscating your winnings.

Please let me know if I overlooked any information, otherwise, your complaint will be rejected.

I need the casino to show proof I took out multiple bonuses. Because I am not seeing that, or that when I won that I took out another bonus?

Thank you very much, Beard2020, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Beard2020,

I'm Michal and I have taken over your complaint. I have reviewed your case, and as my colleague Tomas mentioned, ideally we would like to see that the casino system will not allow any player to claim bonuses they are not entitled to, sadly, this is not always possible. Almost every casino has a different software system, but I will contact the casino to shed more light on this.

We would like to invite Sloto Cash Casino to join the conversation.

Dear Sloto Cash Casino,

Can you please provide any evidence to support your claim that the player has claimed more bonuses without a real money deposit between them?

If the information can't be shared publicly, please forward it to me at michal.k@casino.guru

I would like to say I pretty much gave up trying to prove my point and thought my winnings were just gone. Sloto Cash reached out to me and made the situation right. Thank you Sloto Cash. And with this changed outcome I have nothing bad to say I would recommend them as they actually do what's right and fair. They didn't have to reach out to me, there was not much I could do but be mad about not getting my winnings

Shows there are still good people out there!? ❤️

Dear Beard2020,

Just to confirm, has the casino team successfully resolved your issue, and have you received your winnings? Can we now consider your complaint as resolved?

Dear Beard2020,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes complaint solved and recieved money!

Thank you for the confirmation, Beard2020.

I'm glad to hear that you received the money. We will mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation, and if you encounter any issues with this or any other casino in the future, please do not hesitate to contact our Complaint Resolution Center. Our goal is to assist you.

Best regards,

Michal

Casino.Guru