O levantamento dos prémios dos jogadores está atrasado.

Won $2300 yesterday casino says they won’t pay until I pay them $200 sent $25 then $52.

Dear samsp1118771,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

No they says I need to pay taxes I call bs

They told me pay $50 to receive a fast withdrawal and now they want $200 more

They claim taxes need to be paid before I can receive my withdrawal

There’s an additional $33,000 I won and they say they won’t pay until I send $200 in bitcoin for "taxes." They will pay on my behalf last I checked the taxes will be over $7,000 on that much money not $200 in BITCOIN

I’m unsure if they are even a real casino I emailed betsoft and evo play some software providers they use and informed them of the unorthodox situation

No KYC has been required fyi

"We will pay taxes on your behalf. You need to pay the tax money to me first, and then I can pay all your withdrawals to you."

still no payment and they keep asking for additional money I’ve given up trying to reason w the alleged casino

Thank you for your reply, samsp1118771. Before we proceed, could you please post the casino's website link here in this thread?

https://www.usbetpro.com/

To be clear 502 532 690 and 1300 were all won cleanly off a $52 deposit there’s over 30 grand won with bonus/deposit I expect those amounts at lest (502 532 690 and 1300)

samsp1118771, I apologize, but we are not able to proceed with the complaint, because we have no option to add a casino like this to our database.

Nonetheless, I must emphasize that a legal online casino never asks for a deposit commission for alleged "tax" before withdrawals. I strongly urge you NOT TO DEPOSIT any more money to this casino, because it's more than probable that you will never see your deposits or winnings again.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.

I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.