Wazamba Casino - A verificação do jogador está atrasada.

I've been playing on wazamba for a while, I've always withdrawn normally, now they asked me to send documents, I've already sent them and so far nothing, I can't make more withdrawals until it's verified, it's been almost 10 days and I'm sending a message in the email chat it's nothing !! I can't make any withdrawals on the site and these documents are never verified

Jogo no wazamba há um tempo, sempre fiz saque normalmente, agora me pediram pra enviar documentos, eu já os enviei e até agora nada, não consigo fazer mais saques até que seja verificado, já são quase 10 dias e mando mensagem no chat no email e nada !! Não consigo fazer nenhum saque no site e esses documentos não são verificados nunca

Hello chisribroo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wazamba Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

It's been 16 days since I sent the documents, they sent me an email saying they weren't approved, that the quality is low, and they're asking for a photo of a card I no longer have, I get in touch every day but they don't solve it nothing, my balance is already at 2,600

Já fazem 16 dias que enviei os documentos, eles me mandaram um e-mail dizendo que não foram aprovados, que a qualidade está baixa, e estão pedindo uma foto de um cartão que não tenho mais, entro em contato todos os dias mais não resolvem nada, meu saldo já está em 2,600

Thank you chisribroo for all the information. I will now forward your complaint to my colleague Natalia who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi chisribroo,

I've just reviewed your case and fully understand your concerns about the ongoing verification. In order to help you resolve the issue, I will contact the casino.

Dear Wazamba casino, I'd like to invite you to join this conversation and take part in resolving the complaint. Could you please share more information from your side? Is it possible to specify the reasons for the delay in the verification of the player's documents?

Best regards,

Natalia

Good day,

Thank you for reaching out. You can be sure that we are constantly striving to improve our services and your feedback is greatly appreciated.

Please note that we are waiting for the following documents from the player in order to proceed with the verification:

- The confirmation of the ownership of the card used on our website (if the client no longer has the card, we may accept the confirmation of ownership from the bank with the card number indicated);

- Proof of address, meaning a document such as a utility bill (water, electricity, gas, internet or tv bill) or a bank statement (not from a digital bank), a payslip or any government issued document, as we do not accept screenshots or scanned documents.

Please let us know if you need any further information.

With best regards,

Wazamba

Dear Wazamba Casino, thank you for the reply!

Dear chisribroo, could you please have a look at the last message from the casino representative and check if you have the following documents at your disposal (the confirmation of the ownership of the card and proof of address). Can you please try to upload these documents if you haven't done so before? I'll set the timer for 7 days for you and am looking forward to hearing from you soon.

Best regards,

Natalia

Dear chisribroo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we haven't heard from the player for a while so we are now forced to reject the complaint since we are unable to proceed with the investigation without a response from the player.

The player can reopen this complaint anytime.

Regards,

Natalia