Ybets Casino - Jogador insatisfeito com o cassino.

I have had numerous problems with their games locking up and not relaunching after re-loading the game. The funds are gone and never have they provided a credit. Their limited live chat and customer service provide the same response every time, clear cache and cookies and reload the game. I play from an iPhone. I clear everything and no difference. I provided pics of their games failing to pay and play correctly. Again, never once have they provided a credit. More than 15 times, I have requested this unlicensed casino to close my account. Because I deposited over $10,000 within the last three months, they refuse to acknowledge my request. In the beginning the games paid well. Once they hook you, you get nothing. This morning I deposited and won .20 cents. Yes, .20 cents. Beware this site is not fair or licensed. Unfortunately, it was recommended by an advertisement. I assume it was a large price to pay to advertise a corrupt site.

Dear swd4494123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. There may be many reasons why issues like this occur such as bad internet connection, or issues with game providers, but we do not usually investigate further.

Regarding the lower winnings, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

Lastly, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear swd4494123 and Casino Guru!

Thank you for bringing this matter to our attention.

It’s important to remember that casino games are ultimately a matter of luck, and we want to highlight that swd4494123 has successfully completed five withdrawal requests. 

swd4494123 experienced a technical issue with his bonus balance, which our technical team is actively working to resolve.

We hope for your understanding and apologize for any inconvenience caused.

Best regards,

Ybets Representative

Dear swd4494123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you Ybets Representative for taking the time to reply to the player.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.