Captain Spins Casino - A retirada do jogador foi adiada.

This is my last withdrawal at this Casino. Deliberate delays in execution of withdrawals is HABIT of this Casino, they did same 10 months back.

This time it's 13th day and still no funds transferred to me. 1000s of complaints raised with chat team and email team but Casino is giving fake confirmations that my bank has returned funds which is not possible as I'm working with same bank and checked it with my own Banking support team who has confirmed that no funds ever reached to my account in last 15 days neither 50000 nor 25000.

When asked Casino to share UTR number they denied. Of course they won't have it as they didn't execute any transfer till date.

They are just harassing me deliberately without me doing anything wrong.

Nevertheless, If I don't receive my money today....I'm uploading video of all of their fake correspondences on my Youtube channel for entire world to know how fraudulently Casino is holding my money and harassing me.

Email id of their complaints Team who's interacting with me last 5 days.....is....complaints@captainspins.com

Dear umesh1jai,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received transaction tracking numbers from the casino? I understood that you have opted for a bank wire transfer, is that correct? Please bear in mind, that it might have been an intermediary bank that refused the payment, not your bank.

Bank transfers can be tricky, and the entire process can take a bit longer since intermediary banks might be involved, and international transactions take place.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela

Thank you for your response.

Casino team is simply lying that they transferred funds and returned by my bank.

I have asked them to share UTR number in my 100s of emails and chats with them but they didn't share.

I checked with them the funds transfer they initiate is from Indian bank only, which can be done online 24/7, 365 days and it's Instantaneous, never tricky nor time consuming and easy method.

Its all about Casino Intentions-

To delay or To Execute.

This Casino has HISTORY of delaying withdrawals, check my last complaint against them 10 months back....similar delay and Harassment by them.

Im myself Senior Banker With Yesbank India and has good connect with my own Team wh9 looks after FUND TRANSFERS. They clearly said there was no Credit attempted to be transferred last 20 days neither of 50000 nor 25000. If money itself has not come to the bank to be credited to my account, there is no question of Returning it.

So all claims by Casino are Fake & Baseless but Fraudulent to Deliberately harass me.

Thank you very much, umesh1jai, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear umesh1jai,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Captain Spins Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Captain Spins Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when they can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear umesh1jai,

The casino has provided evidence confirming that you should have already been paid. They also confirmed that you were provided with a UTR number by their complaint team department. That indicates you should be able to locate the transaction with your bank when it comes to a situation the funds are pending.

I would like to solve this case to the satisfaction of all parties thus I need to ask if you could please double-check if you got that UTR number so you can initiate a tracking process with your bank.

If there is any news regarding the payment though, please let me know.

Kind regards,

Tomas

There is no such reference number generated.

Its false confirmation.

Dear umesh1jai,

After a discussion with the casino's representatives, I managed to allow you to get the UTR numbers by contacting the casino with the following instructions:

1. Write an email to support and kindly ask them to provide you with the UTR numbers, and put my email address (tomas.k@casino.guru) in the "CC" field.
2. You must state: "I am giving you consent to reply to all on this email, inclusive of attachments and other personal details."

Please inform us once it's done so we can proceed with the investigation. Hopefully, you'll be able to locate the funds with your bank afterwards.

Kind regards,

Tomas

Dear umesh1jai,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, we’re forced to reject this case because umesh1jai has stopped responding to our messages and questions. Without umesh1jai cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Kind regards,

Tomas