Goldwin Casino - A retirada do jogador está atrasada.

Hello dear admin I made a withdrawal request from this casino 4 days ago and there is no progress I sent an email no reply when it comes to live help, they give the same answer as other complainants The reason I complained is because I was suspicious that they wouldn't pay the money.For 100 euros, the casino disgraces itself.I will be glad if you can help me thank you

Hello hasan93,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward with the case.

Did you use any deposit or no deposit bonus? Are you verified in the casino? Is this your first ever withdrawal request in the casino?

Also please note that we always recommend to player to wait at least 14 days after submitting a withdrawal request and even more if it's their first one in the casino. Waiting for only 4 days is nothing to be worry about as it will take probably much longer as almost in every casino.

Looking forward to your answer and I hope we will be able to help you resolve this case.

Regards,

Nick

Casino.guru

Dear administrator, thank you for your reply Casino confirmed the money today and the money has been deposited into my bank account. Thank you for your help

Lieber Administratordanke für deine Antwort Casino hat das Geld heute bestätigt und das Geld ist auf mein Bankkonto eingegangen danke für deine Hilfe

Dear hasan93,

Thank you very much for letting us know that the issue has been resolved, we gladly hear that. Please do not hesitate to contact us if you will come across any other trouble in the future, we will do our best to help you out. The complaint will be now closed as resolved.

Best regards,

Nick

Casino.guru