Boa noite
Estou listando meu problema
Criei uma conta no ice e hoje antes de o processo de identificação ser concluído (tudo foi aceito e a selfie com o cartão que enviei estava pendente) fui fazer o login e disse que minha conta está bloqueada.
Gostaria de informar que a minha conta teve 3.000 (três mil euros) de lucros dos dias anteriores.
Contactei o serviço pelo chat e disseram-me que violei as regras porque tenho duas contas em meu nome e vão fazer-me o favor de me desbloquear mas vão ficar com a totalidade do valor (3.000 euros).
Sinceramente, fiquei sem palavras. Quando criei a conta, não fui avisado da existência desses dados e procedi normalmente com o cadastro. Eu explico para eles que não tenho outra conta, eles me dizem que estou mentindo e depois me dizem que a partir de fevereiro de 2023 existe um cadastro com meu nome, minha data de nascimento e e-mails semelhantes m**** **@gmail.com
E estou me divertindo. Na verdade, já usei esse email no passado e logicamente (porque sinceramente não me lembro depois de tanto tempo) teria iniciado um cadastro mas ele nunca foi concluído. Perguntei se havia identificação desta conta e eles disseram que não, perguntei se alguma vez houve algum movimento ou transação nesta conta e eles também disseram que não, mas não importa, violei os termos e a administração do cassino decidiu me bloquear e oferecem-me o favor de me desbloquear mantendo o valor total (3.000 euros)
O que fazer, estou louco, é possível?
Como posso enganar o casino com uma segunda conta quando esta nunca foi identificada ou mesmo usada.
Não recebi gorjeta, falei para eles ficarem com pelo menos metade, é injusto, mas nada
Good evening
I am listing my problem
I created an account on ice and today before the identification process was completed (everything had been accepted and the selfie with the card that I sent was pending) I went to log in and it said that my account is blocked.
I would like to inform you that my account had 3,000 (three thousand euros) in profits from the previous days.
I contacted the service in the chat and they told me that I violated the rules because I have two accounts in my name and they will do me the favor of unblocking me but they will keep the whole amount (3,000 euros).
I was honestly speechless. When I created the account, I was not notified that these details exist and I proceeded normally with the registration. I explain to them that I don't have another account, they tell me that I'm lying and then they tell me that from February 2023 there is a registration with my name, my date of birth and similar emails m******@gmail.com
And I'm having fun. Actually, I used this email in the past and logically (because I honestly don't remember after so long) I would have started a registration but it was never completed. I asked if there was identification of this account and they said no, I asked if there was ever any movement or transaction on this account and they also said no but it doesn't matter I violated the terms and the casino management decided to block me and they offer to the favor of unblocking me while keeping the full amount (3,000 euros)
What to do I'm crazy is it possible?
How can I cheat the casino with a second account when it has never been identified or even used.
I didn't get a tip, I told them keep at least half it's unfair but nothing
Καλησπέρα σας
παραθέτω το πρόβλημα μου
Δημιούργησα λογαριασμό στην ice και σήμερα πριν ολοκληρωθεί η διαδικασία ταυτοτοίησης (είχαν γίνει όλα αποδεκτά και εκκρεμούσε η σελφι με την κάρτα την οποία και έστειλα) πήγα να μπω και μου έβγαζε οτι ο λογαριασμός μου είναι μπλοκαρισμένος.
Να ενημερώσω ότι ο λογαριασμός μου είχε μέσα 3.000 (τρεις χιλιάδες ευρώ) κ΄έρδη των αμέσως προηγούμενων ημερών.
Επικοιν΄ώνησα στο τσατ με την εξυπηρέτηση και μου είπαν ότι παραβίασα τους κανόνες γιατί έχω δύο λογαριασμούς στο ονομά μου και θα μου κάνουν την χάρη να με ξεμπλοκάρουν αλλά θα κρατήσουν όλο το ποσό (3.000 ευρώ).
Εμεινα άφωνη ειλικρινά. Οταν εφτιαξα τον λογαριασμό δεν μου έβγαλε καμμία ειδοποίηση ότι αυτά τα στοιχεία υπάρχουν και προχώρησα κανονικά στην εγγραφή. Τους εξηγώ δεν έχω αλλο λογαριασμό μου λένε ότι ψεύδομαι και τότε μου λένε οτι από τον Φεβρουάριο του 2023 υπάρχει εγγραφή με το ονοματεπώνυμό μου την ημερομηνία γέννησης μου και παρόμοι email m******@gmail.com
Και παθαινω πλάκα. ¨Οντως αυτό το email το χρησιμοποιούσα παλιά και λογικά (γιατί ειλικρινά δεν θυμάμαι μετά από τόσο καιρό) θα είχα ξεκινήσει εγγραφή η οποία όμως δεν ολοκληρώθηκε ποτέ. Ρώτησα αν υπήρχε ταυτοποίηση αυτού του λογαριασμού και μου είπαν όχι, ρώτησα αν υπήρξε ποτέ κάποια κίνηση ή συναλλαγή σε αυτό το λογαριασμό και μου είπαν επίσης όχι αλλά δεν έχει σημασία παραβίασα τους όρους και η διοίκηση του καζίνο αποφάσισε να με μπλοκάρει και προσφέρετεται να μου κάνει τη χάρη να με ξεμπλοκάρει κρατώντας όμως όλο το ποσό (3.000 ευρώ)
Τι να κάνω έχω τρελλαθεί είναι δυνατόν?
Πως να εξαπατήσω εγώ το καζίνο με δεύτερο λογαριασμό όταν αυτός ουδέποτε έχει ταυτοποιηθεί ούτε καν χρησιμοποιηθεί.
Δεν έβγαλα άκρη, τους είπα κρατήστε τουλάχιστον τα μισά είναι άδικο αλλά τίποτα
Editado por um administrador do Casino Guru
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