IceCasino - Os enormes ganhos do jogador são reduzidos.

The issue I'm facing is that on the 28th of January 2024, I had won €70,000 playing Oasis Poker classic. I have legitimately paid and won my stakes! The casino, however, is now claiming that there were technical errors and have reduced my €70,000 to €250. It's ridiculous that they removed the game just because I was winning. I have all the screenshots of my winnings and transaction codes! Despite several attempts to reclaim my money, the casino remains resistant.

This casino is nothing more than a scam site.

My ID is 26665503

Es geht um folgendes ich habe am 28.1.2024 70.000€ erspielt bei dem Spiel Oasis Poker classic. Ich habe legitim meine Einsätze bezahlt und gewonnen ! Jetzt sagt das Casino es wären technische Fehler gewesen und haben meine 70.000€ aus 250€ runter gesetzt. Das ist lächerlich sie haben das Spiel raus genommen nur weil man gewinnt ich habe jegliche Screenshots von den gewinnen und von den Transactionscodes! Trotz mehrfacher Versuche mein Geld zurück zu holen streikt das Casino das ab. Das ist wirklich lächerlich nur weil man höhere Summen gewinnt wird gesagt es sei ein technischer Fehler.

Das Casino ist eine reine Betrüger Seite .

Meine id 26665503

Dear Greenexe,

Thank you very much for submitting your complaint. I'm sorry to hear about the troubling experience you've had regarding your winnings.

To better understand the situation, could you please provide us with more details about the communication you've had with the casino regarding the technical errors and the reduction of your winnings?

• Specifically, it would be helpful to know what explanations or justifications they provided for this drastic reduction from €70,000 to €250.
• Furthermore, if you could share the screenshots of your winnings or your game history, it would greatly assist us in investigating the issue.
• If you have any other relevant information or documentation that you believe would assist us in understanding and resolving this matter, please feel free to forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear Greenexe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.