iNetBet Casino - A retirada do jogador foi recusada.

Hello, my name is Stacy M***. I have been looking for a reliable and trustworthy website to spend and win some money playing slots at an online casino. After playing some on your site, I decided yesterday to deposit some funds and take advantage of the promotional offers you email me quite frequently. I deposited twice, for a total of 80 dollars. I played all day meeting the required playthrough requirements. I requested a bank wire of 250 dollars, also agreeing to the 50 dollar fee you charge. Also, MOST IMPORTANTLY , I requested the wire transfer to the same bank that I made the 2 deposits with absolutely no problems.I went thru the verification process required. Only to receive an email telling me my wire transfer withdrawal has been declined and I can only withdraw 50 dollars. I log back into my INetbet account and look at my account history and it says the withdrawal amount of 250 requested has been approved. I HAVE 300 DOLLARS FLOATING AROUND SOMEWHERE. ITS NOT ON MY INETBET ACCOUNT AND ITS NOT IN MY BANK. Just in case, Im attaching documents to this email to verify my identity and Im really hoping someone can get this straight. I was really looking forward to a long standing and profitable relationship with your casino for the both of us. Please email me the outcome. Thanks. This is an email that I have sent over and over

Dear Stacy890,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please clarify how much money you currently have in your casino account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi, no I had never made a successful withdrawal with inetbet before. Also yes I did redeem promotional coupons with my deposit. However, I knew the playthrough requirements and I met them. I was literally online playing for several hours. Also, when you meet playthrough requirements the system notifies you and you have to check an " I AGREE' box. Whatever is owed for playthrough is deducted at that point. The system will not even let you make it thru the withdrawal process with playthrough still owed. After the withdrawal request was denied they put 50 on my account and said that was all I could withdrawal and suggested that from now on I should use Bitcoin for withdrawals. So yesterday I requested a withdrawal to Bitcoin for 50. A few hours ago they sent me an email stated they received my withdrawal request for 39. I have the emails and can send if needed. Thanks

Thank you very much for your reply, Stacy890. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Additionally, please post here or forward me a screenshot of your withdrawal history. Thank you in advance.

Dear Stacy890,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.