LevelUp Casino - A conta do jogador foi bloqueada.

After earning 749 usd, they block my account for "bonus hunter", they don't give us a reason.

Dear Iniwal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru? Have you, by any chance, saved your bonus history before your account got blocked?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Excuse me specialist, this casino gave me the money back in my account today, although they did not unlock my account, the complaint can be considered as finished.

Disculpe especialista, este casino me devolvió el dinero de la cuenta hoy, aunque no me desbloquearon la cuenta, se puede dar como finalizada la queja.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Iniwal, for your confirmation and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru