Malina Casino - O jogador não consegue entrar em sua conta.

Hi, I played at casino malina I won 500 euros made the withdrawal request and the next day I try to enter the casino but they divert me to the wazamba casino saying that one of malina's partners. At the point I'm sending an email to malina support asking for explanations, but no one answers me. Now how do I find out about my withdrawal if I can no longer log into the casino?

Salve, ho giocato al casino malina ho vinto 500 euro fatto la richiesta di prelievo e il giorno dopo cerco di entrare sul casino ma mi dirottano sul casino wazamba dicendo che uno dei partner di malina. A sto punto mando un email al support di malina chiedendo spiegazioni, ma non mi risponde nessuno. Ora come faccio ad avere notizie sul mio prelievo se non posso piu accedere al casino?

Hello billyplay,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Malina Casino. Before we would try to contact the casino, allow me to ask you a few more question to clarify your case as much as possible.

After you get redirected to the other casino, are you able to login there with your Malina Casino details? Isn't the money redirected to Wazamba Casino? Are you verified in Malina Casino? Did you receive any respond from the casino regarding this case? If yes, please forward any proof or communication to nikolas.b@casino.guru.

I hope we will be able to help you in this issue, looking forward to your answer.

Regards,

Nick

I log into wazamba with the same data as malina but when I go to see the history of the transitions I have no data on malina. I was not yet verified on malina. I sent an email to malina but they didn't reply.

Si entro su wazamba con gli stessi dati di malina ma quando vado a vedere la cronologia delle transizioni non ho nessun dato di malina. Non ero ancora verificato su malina. Ho inviato un email a malina ma non mi hanno risposto.

Dear billyplay,

Thank you very much for providing additional information regarding this issue. I will now forward your complaint to my collegue Peter who will be assisting you in this case. I hope we will be able to help you out, wish you best luck.

Regards,

Nick

Thank you very much but it is not necessary. They paid me

Grazie mille ma non serve. Mi hanno pagato

Hi billyplay,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter