Megapari Casino - A retirada do jogador está atrasada.

I've been trying for nearly two weeks to withdraw this amount from this casino. Firstly, the forms were incorrect; they stated that my CURP was improperly filled out, which was simply not true. I then attempted to withdraw with two different accounts, one from Banamex and another from Banorte, and both times I was met with the error message: "Denied by operator. (Payment processing error)". I no longer trust this casino. I've sent numerous messages, yet I continuously receive the same response: that it's been forwarded to the specialists and the financial department, but it seems to be untrue. While it isn't a large sum of money, I do not wish to keep my money in this casino.

Tengo ya casi dos semanas intentando retirar esa cantidad de ese casino , primero lo formularios estaban incorrectos decia que mi CURP estaba mal colocado , cosa que no era verdad. Despues ya intente retirar con 2 diferentes cuentas una de banamex y otra de banorte y en todas da error Denied by operator. (Payment processing error). no tengo confianza en este casino , llevo mandando muchos mensajes y siempre me dicen lo mismo, que fue mandado a los especialistas y al departamente financiero pero nunca es verdad. No es una cantidad elevada pero no quiero tener mi dinero en ese casino

Dear c10706996,

Thank you very much for submitting this complaint. I am sorry to hear about your negative experience with Megapari Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

Have you discussed your withdrawal problem with customer support? What was their suggestion?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

What is a Kyc verification?

I have never been able to withdraw at this casino

All my attempts have failed, I have made two transfers to deposit money and they tell me that to withdraw it must be with these same data, which I already put in the form and it gives an error again, I also made a deposit through the payment market (a transfer) these accounts only have a password to make return transfers, I put this information in the account apsrta and it gives an error.

The Banamex data that I enter is also what I have in my app and it also says that they are incorrect

Que es una verificación Kyc ?

Nunca eh podido retirar en este casino

Todos mis intentos han fallado , eh realizado dos transferencias para ingresar dinero y me comentan que para retirar debe ser con estos mismos datos , mismos que ya coloque en el el formulario y da error nuevamente , también hice un depósito por medio de mercado pago (una transferencia) estás cuentas solo tienen clabe para realizar transferencias de regreso , coloco este dato en el apsrta de cuenta y da un error.

Los datos de Banamex que coloco también son los que tengo en mi app y también dice que son incorrectos

From the screenshot you provided us with, it seems that there is some issue with your bank account number. Have you double-checked it for any errors? Is it written in the correct format?

If it is written correctly.

That account from which I transferred is from an STP bank called Mercado Pago. Checking with the chat I asked if there was an account number and there is only the interbank code which is the one I am placing on the account section, here in the chat I add the screenshot where it shows that it is correct.

Is it the account from which I transferred the money to the casino, because that same account does not allow withdrawals?

It is something very illogical

I also attach the proof that indicates that from that account I made the transfer to the casino

Also make a transfer from a

Banco Banamex already shared my account statement with the support chat where my information is correct and they do nothing. I'm afraid they will steal my money. I just want to withdraw. In another chat they asked me to deposit more money to be able to withdraw, but if I deposit extra money I will only be able to withdraw proportionally to the new deposit so my money will still be pending. Everything seems to be being ignored so that this money can never be withdrawn.

Si está escrito de manera correcta.

Esa cuenta de la cual transferí es de un banco stp que se llama mercado pago. Revisando con el chat pregunté si existía un número de cuenta y solo existe la clabe interbancaria que es la que estoy colocando sobre el apartado de cuenta , aquí en el chat agrego la captura dónde se muestra que es correcta.

Es la cuenta de la cual transferí el dinero al casino , porque Esa misma cuenta no permite retirar ?

es algo muy ilógico

anexo de igual manera el comprobante que indica que desde esa cuenta hice la transferencia al casino

tambien realice una transferencia desde un

Banco Banamex al chat de soporte ya le compartí mi estado de cuenta donde están mis datos correctos y no hacen nada. Tengo miedo que se roben mi dinero. Solo quiero retirar. En otro chat me pidieron depositar más dinero para poder retirar , pero si yo ingreso dinero extra solo podré retirar de manera proporcional al nuevo ingreso así que mi dinero igual seguirá pendiente. Todo parece que están haciendo caso omiso para que ese dinero nunca se pueda retirar

Thank you very much, c10706996, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Yes, I hope Tomas can help me because there have been many days in which they are just ignoring me to steal my money.

Si ojalá que Tomas me pueda ayudar porque ya son muchos días en los que solo están haciendo caso omiso para robar mi dinero

I apologize for the delayed response. I'll be handling this complaint for now. I regret any inconvenience this may have caused.

Dear c10706996,

I am so sorry to hear about your problem. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Megapari Casino representative to join this conversation and participate in resolving this complaint.

Dear Megapari Casino,

Could you please comment and provide any supporting evidence to better understand the issue? My email address is petronela.k@casino.guru. 

Thank you in advance for providing the information.

Kind regards,

Petronela

Hello there, dear c10706996 and the CasinoGuru team!

Dear c10706996, I extend my apologies for the delayed response and the challenges you encountered during the withdrawal process. Upon reviewing the details, it is evident that these issues arose from technical difficulties. Additionally, I note that you have successfully made 2 withdrawals in the amount of 5782,99 MXN 

Thank you sincerely for your patience in this regard.

Best regards,

MegaPari Team

That's right, yesterday after a month I was finally able to make a correct withdrawal. I have no more problems.

But I do not recommend this casino, it is not possible to take so long to withdraw but for the deposit they validated it quickly.

Thanks for your support

Es correcto, el día de ayer después de un mes por fin pude realizar un retiro correcto. No tengo más problemas.

Pero no recomiendo este casino , no es posible que tanto tiempo para retirar pero para el depósito lo validaron rápidamente.

Gracias por su apoyo

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, c10706996, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru