Red Dog Casino - A retirada do jogador foi adiada.

Playing at this casino is like being in a very TOXIC relationship. I made several deposits here and I finally won 6600. I initiated a withdrawal. At that point, I was sent through hell to get verified. Finally after 8 days I was verified. I submitted a 2500 withdrawal request, they let that request sit there for 3 days before approving 500 and then it took them 3 days to pay that out. I submitted another 2500 withdrawal request (you can only request 2500 at a time) again I was approved for 500 and same thing, took 3 and 3. I submitted again, 2500 and 500 was approved but didn’t payout. This time, they adjusted the 500 to 300 and have not paid. I called customer service, very nice people but they’re clearly shady.

i really enjoyed playing here but at this point, I’m over this casino. I’ve never experienced anything like this. Stay away.

Dear crystalnwhite,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify if you accumulated your winnings with or without an active bonus?

Do I understand correctly that after the casino adjusted your withdrawal amount to $500, the rest of your winnings you wished to withdraw were voided? Or have they been returned to your gaming account?

When was the last time you communicated with customer support and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear crystalnwhite,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

the accumulated winnings was with the bonus. All bonus requirements were met. Yes, I have reached out to customer support multiple times and receive the extract same response that many players are winning and my request is quened. I just reached out and chatted with Antony on yesterday. He advised the script that you are processing and my request is queued however when i proceeded with my questions he completely ignored me.

The funds were not voided, I was so aggravated I played the back the portion that I can’t withdraw and continue to request payout on a single 2500 in which 300 is now being approved in increments.

So no, nothing is resolved. Currently I have been waiting since 6/11 @ 10:41 for an acknowledgment of a 2200 payout and have heard nothing. No support

Also, the funds are never voided, they’re just returned to gaming account

Update - 300.00 paid and now requesting the other which I’m sure will take up to a week again

advised that it would be 3 days but it’s well over a week for another 300

Thank you very much, crystalnwhite, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi crystalnwhite,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Red Dog Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the current status of the player's withdrawal request and when they can expect them to be processed from your side? Why the requested amounts were changed to significantly lower values while the system allowed the player to request higher withdrawal amounts?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Thank you Natalia,

it’s just very frustrating. Great platform outside of this issue, nice people, but extremely slow, significantly adjusted payout approvals. I played back over half of my winnings just because of the slow process and I would like to play again. It’s not fair or right to do players this way. As you asked, why does the system allow players to request 2500 only for the casino’s banking department to approve 500 or less. The point I raised to the casino was that it shouldn’t matter if this is my 1st time or 50th time playing here, that shouldn’t determine whether I can get the max payout or not. I won. There’s no limitations to how much I can spend based on my rank so there shouldn’t be limitations on my payout based on rank. Unreal

Hello,

I’ve played back half of my Winnings. I guess this allowed me to get status. So I then requested a payout of 1300.00 which surprisingly was approved today. Let’s see if I actually get this payout. Will update once payment is released from the casino.

Hi,

Thank you for your feedback. As it says in Terms the Casino reserves the right to distribute winnings in installments which depends on many various factors. I've been in touch with a Casino representative regarding the matter and was informed that your payout plan has been already reviewed, so you'll receive winnings faster.

We do apologize for the inconveniences it may have caused and hope to gain back your trust.

Thanks for all of your Support!!

Dear crystalnwhite, let me know if you have already received any new installments from the casino or if you have been informed about the exact timeframes of the payout plan by casino support.

Dear crystalnwhite,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.