Sloto'Cash Casino - O jogador tem uma reclamação sobre um grande requisito de jogo.

This is the biggest ripoff ever. I made a $100 deposit and got a $600 bonus. I wanted to play Table Games but the site said I had to wager my bonus cash first. Since I was restricted from playing Table Games until I had wagered the $600 I played slot games and proceeded to lose that within 30 minutes. So I thought I could go play Table Games with MY MONEY but they then told me I had a play through of $25,000. Are you kidding me? So now I’m stuck. This has to be borderline illegal.

Dear dlr8rosy,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sloto Cash Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please post a screenshot of the bonus you activated and its associated rules?
• Could you please share your correspondence with the casino where they informed you about the additional wagering requirements?
• You can post screenshots in the complaint thread, alternatively send me the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear dlr8rosy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I tried sending you a copy of the chat transcript that explained everything but it kept bouncing back to me as undeliverable. This happened about 5-6 times with no success so I trashed everything

Document verifying that I tried sending you the chat transcript.

the correct address is tomas@casino.guru

I'll send an email to your email address, please reply to it with the required information.

Thanks for your message.

So to summarize your complaint:

• You deposited and activated a bonus,
• you lost the balance
• you deposited once again, but the casino is asking you for the wagering of $25000

Please correct me if any assumptions are wrong.

If you have screenshots of the bonus and its rules, please forward them to me.

I'll await your reply.

That is more or less correct. I made a$100 deposit and received a $600 bonus. My assumption was, based on their rules, that I had to play with the bonus money on their slots. Once I lost that $600 bonus I would be able to play table games with my original $100. I was then told that in order for me to play table games with my $100 that I had to fulfill the $25000 play through requirement.

Thanks for your message but there is a difference.

If you accept a bonus your real money and the bonus amount you received are combined into a single balance.

If you haven't lost your entire balance, the casino would expect you to finish the wagering till no balance remains.

Depending on the contribution of the table games to the overall wagering you might be expected to complete the wagering.

https://www.slotocash.im/terms-conditions/general-bonus-terms

Non-slot games: $1 wager counts as $0.25 for playthrough.

I'll await your reply.

Thanks for your effort in trying to resolve this. I’ll stick to my original complaint that this is a ripoff. Lesson learned

I understand your point of view, however without any additional information, we'll have to conclude the bonus was still active and the requirement to wager it was justified.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.