20Bet Casino - Problema na conta do jogador leva a um pedido de compensação.

Good day, after months of threatening suicide, 22bet had self-excluded me (I lost a lot of money and ruined myself because they didn't listen to me). Despite this, 20bet, which is part of the same group, allowed me to register and play. Here too, no one listened to my plea for help and they made me lose a lot of money. I am requesting damage compensation of at least 5000 euros.

Thank you

Buongiorno, dopo aver minacciato per mesi il suicidio 22bet mi aveva autoescluso (ho perso tanti soldi e mi sono rovinato perché non mi hanno ascoltato). Nonostante questo 20 bet, che fa parte del gruppo mi aveva permesso la registrazione e il gioco. Anche qui nessuno ha ascoltato la mia richiesta di aiuto e mi hanno fatto perdere tanti soldi. Chiedo un danno di almeno 5000 euro.

Grazie

Dear filippo00000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general terms and conditions, and this is what I found:

42.20bet offers a self-restricting option that allows you to close your account for a certain period of time: a week, a month, 6 months, a year. Your account will be blocked only after the specific period of time has been clarified in your message.

We will do our best to prevent you from creating new accounts and block new ones. Your account will be automatically unblocked after the selected time period ends. To have this option enabled please contact us via support@20bet.com.

43.During the self-exclusion period, the Customer must not attempt to open a new Account and you must accept that the Company shall have no financial liability and shall not be held otherwise accountable if you continue gambling or using a new Account with the Service under a different name or address

Unfortunately, there’s not written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites.

Could you please advise if you have requested a self-exclusion from 20Bet Casino directly? Do you currently have access to your casino account?

Looking forward to hearing from you.

Best regards,

Kristina

They are so wrong that they refunded me my deposits. But that is not enough for me because I went bankrupt during that time. Will you help me or deny the evidence and defend them?

Sono talmente tanto nel torto che mi hanno rimborsato i miei depositi. Ma a me non basta perché mi sono rovinato in quel periodo. Vuoi aiutarmi o neghi l'evidenza e difendi loro?

Thank you for your reply, filippo00000. Unfortunately, I don't understand what we should help you with if you already received a refund. Can you please clarify?

I took out loans and got into a lot of debt to gamble. I was self-excluded and they shouldn't have allowed it as per their admission. I want damages.

Ho chiesto prestiti e mi sono indebitato parecchio per giocare. Ero autoescluso e non avrebbero dovuto permetterlo come da loro ammissione. Voglio i danni.

I am sorry, but you are responsible for taking loans, not the casino. Since you received a refund of your deposits, there is nothing we can do.

Furthermore, I would like to call your attention to our Self-Exclusion Assistance Tool https://casino.guru/global-self-exclusion-initiative/assistance-tool This tool will make it easier for you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.

Lastly, if gambling no longer brings you joy and is becoming a burden, it is highly advisable to seek professional assistance. I strongly recommend reaching out to centers in your country that specialize in addressing gambling problems. You can find some of these centers by referring to the following link (https://casino.guru/problem-gambling-help-centers#cnt_87=true).

I am afraid we have no other option but to close this complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.