7Bets.io Casino - O jogador enfrenta atrasos prolongados nas retiradas.

Hello, I used this casino, did not take advantage of any bonuses or anything, my total deposits amount to 6000, and the balance is 7800, I didn't even make that much profit. However, they keep stalling to verify, and after verification, they never make a withdrawal, every day they come up with an excuse, they never process the withdrawal, I am beginning to think that this site is a scam, I was robbed, and this money would have helped in my mother's health treatment, who is quite weak, I am tremendously devastated, honestly, I don't even know what to do at this point, they always say that it will be paid on the day, and in the end, they refuse the withdrawal.

Olá utilizei esse cassino, nao usufrui de bonus nem nada, meus deposito totalizam 6000, e o saldo é 7800, nem obtive tanto lucro, assim, porém eles enrolam pra verificar, e após verificar, não efetuam a retirada nunca, todo dia inventam uma desculpa, eles nunca processam a retirada, estou achando que realmente esse site é scamm, fui roubado, e este dinheiro iria ajudar no tratamento de saude a minha mãe, que está bem debilitado, estou tremendamente arrasado, sinceramente nao sei nem o que fazer neste momento, eles semprem dizem que vai ser pago no dia, e no final recusam a retirada.

Dear brenno, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

Dear brenno,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I can't even try to withdraw more, when the chat understands that it's me asking about the withdrawal again, they simply stop responding, I was simply robbed, and the amount is quite high, I don't know how I haven't thought of nonsense yet, I believe that my Life is more important, here's a tip for everyone, avoid these sites, especially if you don't have a good mental health status.

Thank you for your reply, brenno. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

No, I have never made a successful withdrawal there, just several deposits, it has been more than 30 days since I tried to withdraw, I have already been completely verified, the chat stopped responding to me. everything is chaos.

Não, nunca fiz saque bem sucedido la, so varios depositos, ja faz mais de 30 dias que tentei sacar, ja fui verificado completamente, o chat parou de me responder. está tudo um caos.

Thank you for your reply, brenno. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

There is no withdrawal being processed, they canceled it, I can't withdraw anything anymore, I don't have a printout of conversations anymore, as they are no longer answering, my account is sitting there with a balance, and I can't even do anything. I don't think there's much you can do, unfortunately, I was robbed.

não tem saque algum processando, eles cancelaram, não consigo mais sacar nada, não tenho print de conversas mais, pois eles nao atendem mais, minha conta está la parada com o saldo, e não posso fazer nada sequer. eu acho que não tem muito o que você possa fazer, infelizmente, eu fui roubado.

Thank you very much, brenno, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi brenno,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear 7Bets.io Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please explain why the player's withdrawal requests were canceled?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear brenno,

Unfortunately, there has been no reaction from the casino. I'm afraid there is not much that can be achieved without cooperation from its side.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia