Alf Casino - A retirada do jogador foi adiada.

Hello I signed up at the casino last week. I deposited 100 euros with a bonus but did not activate it because I made 1000 euros with the 100 euros and want to pay out 500 euros. The payout has been checked for 96 hours and so far no verification has been asked. So I think it's another scam that the player doesn't want to wait that long and the finance department hopes that he gambles everything away again, they would make 400 euros minus. What shoud that? Got this email from support today for the 2nd time. Thank you Daniel

Hallo habe mich letzte Woche bei dem Casino angemeldet. Habe 100 Euro mit Bonus eingezahlt aber in nicht aktiviert da ich mit den 100 Euro, 1000 Euro gemacht habe und will davon 500 Euro auszahlen. Seit 96 Std. wird die Auszahlung geprüft und es wurde bisher Auch nicht um Verifizierung gefragt. Also ich finde das ist wieder eine Masche das der Spieler nicht so lange warten will und die finanzabteilung hofft das er alles wieder verspielt, sie wurden ja 400 Euro minus machen. Was soll das? Habe diese Email heute vom Support bekommen zum 2 ten mal. Danke Daniel

Dear Niedi86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any specific explanation from the casino about which exact rule has been breached and why your winnings should be reduced?

Could you please specify which exact bonus you have redeemed? I would like to check the terms and conditions. Why do you believe that the bonus wasn't active?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

No, my winnings are not reduced, but have you been telling me for 4 days that the finance department is already processing, for 4 days?

Nein meine Gewinne werden nicht reduziert, allerdings erzählen sie mir seit 4 Tagen das die finanzabteilung schon an der Bearbeitung ist, seit 4 Tagen?

It's also not about verification, they just want to pull it all out forever. When depositing, everything always goes very quickly, but when it comes to paying out, it's just a trick.

Es kommt auch nichts von wegen Verifizierung, die wollen das alles nur ewig rausziehen. Im einzahlen geht immer alles sehr schnell aber wenn es um auszahlen geht wird nur getrickst.

Took the deposit bonus but canceled it. I then earned 1000 euros, of which I have had 500 euros in payout for a week. Every day I am told that the payment looks good and that the finance department is already checking it. Just got this message in an email from me. Daniel

Habe den einzahlungsboni genommen aber diesen storniert. Habe dann 1000 Euro erspielt von denen ich seit einer Woche 500 Euro in Auszahlung habe. Jeden Tag wird mir erzählt das es gut mit der Auszahlung aussieht und die finanzabteilung schon am prüfen wäre. Habe eben diese Nachricht bekommen auf eine E mail von mir. Daniel

Do I understand correctly that the payment is still pending inside your account since the 1st of October?

Hello and thanks for the help, the money was paid out after 10 days. I've applied for a new payout since yesterday, I'm curious how long it will take now. Mfg Daniel N*******

Hallo und danke für die Hilfe, das Geld wurde nach 10 Tagen ausgezahlt. Habe seit gestern eine neue Auszahlung beantragt, bin mal gespannt wie lange diese nun dauert. Mfg Daniel N*******

Thank you very much, Niedi86, for the update. The least I can do is to leave this complaint open until your confirmation regarding successful withdrawal. Please keep me informed. 

Hello everything was paid, the complaint can be closed. Mfg Daniel N*******

Hallo wurde alles ausgezahlt, die Beschwerde kann geschlossen werden. Mfg Daniel N*******

Hello again won well at Alf casino. Have been paying out 500 euros for 3 days and still have 7000 in the account. But nothing is processed. They always say that the finance department has a lot to do. I

I deposited a total of 300 euros there and am 10,000 euros in profit. My colleague has been playing there for a long time, when he pays out it takes 1 to 2 days for the money to be in the account. I think they delay this with me that I gamble away a lot again

Hallo habe wieder bei Alf casino gut gewonnen. Habe seit 3 Tagen 500 Euro in der Auszahlung und noch 7000 auf dem Konto. Es wird aber nichts bearbeitet. Sie sagen immer das die finanzabteilung viel zu tun hätte. Ich

habe dort insgesamt 300 Euro eingezahlt und bin 10000 Euro im Plus. Mein Kollege spielt schon länger da, wenn er auszahlt dauert es 1 bis 2 Tage dann ist das Geld auf dem Konto. Ich glaube sie verzögern dies bei mir das ich wieder einiges verspiele

I fully understand your frustration, Niedi86. However, I will set the timer for additional 10 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Okay

Hello Niedi86,

Have there been any developments since our last conversation, please? 

Dear Niedi86,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. 

We received confirmation in the player's other complaint that the issue has been resolved.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Niedi86, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru