Avaliação do inrel19

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há 2 mesesOriginalTradução
Horrible, horrible casino!

The staff is extremely rude, low RTP, quite a few games, random emails sent constantly with incorrect information. Just horrible experience, truly.
  • Next level rude staff
  • Super low RTP
  • Keeps sending emails even when asked not to
há 2 mesesOriginalTradução
EDIT: Extremely disappointment of a casino. After reporting the issue more than a week ago it is still there. Live support specialist said that they have contacted the game provider and issue will be solved ASAP, not only did thei not solve the issue, they also did not compensate me on my losses. Avoid this casino at all costs, they will not treat you fairly.

I would give this casino the best rating, if it was not for the errors that I have experienced.

I was double charged hundreds of times in one game. First time I noticed it the casino kindly refunded me the losses. All the times after that I was required to provide the video proof of the error. So I did, the reaction was pretty slow, but finally I have received the 'bounty' bonus for this. The bonus sum was very small compared to the losses I have experienced. Casino said that this error happened to me 5-10 times, although the reality was that it happened 100-150 times.

Very unfortunate experience, because I do really like this casino, I wish they would treat the errors more fairly. At this point, sadly, I will have to look for another casino.
Ler maisLer menos
  • Very fast withdrawals
  • Many competitions
  • Pretty good RTP
  • Website is not the easiest to manage
  • Errors in the games
  • Losses due to errors are not fairly compensated
  • Support does not try to fix problems
há 3 mesesOriginalTradução
Preet bad experience this with casino.

The RTP in the casino is just extremely low, it is hard to find a casino where games do not pay at all.
The support seems friendly, but is full of false promises, they promise you amazing bonuses, great cashback if you deposit. After you deposit, you get the bonus with huge wagering requirements and cashback is very low.
They only care about how much you loose and not how loyal you are to the casino.
Best to avoid this casino and look for a better one.

Also, they only stopped sending promotional emails after contacting them for like 7 times, super annoying.
Ler maisLer menos
  • Lots of games
  • Support is friendly, but make false promises
  • EXTREMELY low RTP
  • Keeps on sending their promotional emails even when asked not to
DelOro Casino
há 2 meses
Dear Inrel19,

Thank you for sharing your experience with us.

Please note that RTP is determined by the game providers and operates randomly, meaning the outcome of each game is independent. While some sessions may not yield the desired results, we’re proud to say that we’ve had many big winners over time, as the results vary from player to player.

We truly appreciate your feedback about our bonuses and cashback. Our team is always striving to offer competitive promotions, and we understand the importance of transparency. Our cashback ranges up to 15% and we can always lower the wager on bonuses if you come to live support.

As for the email communications, we apologize for any inconvenience. We respect our players’ preferences, and it's not our intention to overwhelm anyone. We’ll ensure that your email settings are fully respected moving forward.

Your loyalty is important to us and we appreciate that our support has been friendly to you.

If you want better bonuses and higher cashback please reach out and we can put you in a higher tier.

Best regards,
Del Oro Casino
há 3 mesesOriginalTradução
A pretty decent casino.
Support was very friendly and willing to help me as I had some questions regarding the first deposit bonus.
The bonus itself is very cool, it has no wager, you just have to triple your balance if you want to withdraw.
Had no issues with withdrawals as well, quick and smooth. A nice casino!
Ler maisLer menos
  • Friendly support
  • Nice welcome bonus
  • Fast withdrawals
há 3 mesesOriginalTradução
It would be a pretty decent casino, but Live chat agent is just horrible. Extremely rude and unprofessional.
Website tends to be pretty laggy.
They take off some games without any reason.

I would not recommend playing here.
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  • Fast withdrawals
  • Extremely rude staff
  • Laggy
  • Games disappear for no reason
  • Super low loyalty bonuses
há 4 mesesOriginalTradução
At first I really enjoyed this casino, payouts were quick, verification is pretty quick as well.
Lately I have noticed that it is just impossible to win at this casino, bonuses pay x20 the bet at best and they are extremely rare (bonus once around 500 spins). I suspect that this casino did something to their RTP and is now manipulating it. I would recomend choosing another casino and skipping this one.
Ler maisLer menos
  • Fast withdrawals
  • Many games
  • I suspect RTP manipulation
  • Impossible to win
  • Bonuses pay x20 max
  • Bonuses are EXTREMELY rare
  • VIP system is really really poor
  • Cashback is just 5%
há 5 mesesOriginalTradução
Would not recommend this casino.
Played a lot here, made many deposits and zero withdrawals, lost over a thousand euros and they did not offer me any no deposit bonus or a cashback.
Their loyalty level bonuses are really poor too.
Better choose another casino.
Ler maisLer menos
  • Big variety of games
  • Super low RTP
  • Loyalty level bonuses are extremely poor
  • No cashback or offers for big losses
Banzai Casino
há 5 meses
Hello,

We're very sorry to read your frustration.

As our bonuses are without conditions, they are very advantageous.

We offer numerous promotions every week (Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday) as well as a loyalty program that also allows you to receive bonuses/free spins : https://banzaicasino.com/en/promotions

You can of course request free bonuses from our customer service department, but we advise you to make the most of them so that you always receive something.

We've noticed that you've closed your account, so don't hesitate to come back to customer service if you've reopened it, so that we can evaluate a potential bonus.

Have a nice day,

Alex
Banzai Casino
há 6 mesesOriginalTradução
WARNING! DO NOT PLAY HERE!
RTP in this casino is clearly manipulated. I have made 10+ deposits here (in a value of over 1500 EUR). I never managed to win anything. Bonuses are extremely rare in games, the usual scenario is that 15 rounds do not pay anything, then you get 1-2x. When you get a bonus it's 0-35x maximum. I have never seen such low RTP anywhere.
When I asked the live support on the RTP they said it's 94. Which is a complete lie. This casino has manipulated the RTP and it's very unfortunate that casinoguru promotes this casino as being above average, shame on you.
Ler maisLer menos
  • 10 percent cashback
  • RTP is EXTREMELY low
  • You will not win here, it is impossible
há 6 mesesOriginalTradução
Overall a very bad experience and liars at the casino.

RTP is extremely low at this casino. Have been playing many rounds and Bonus games are not very rare, but the biggest payout that I got what around 50-60x, usually it is like 15-25x which is so low. Regular rounds rarely pay as well.
Live chat is not helpful, very limited access to everything, they do not know anything, cannot help in many situations.
Cashback is low as well, even though casino claims it is one of the biggest on the market. They offer around 5 percent, while other casinos usually offer 10+.
They do not offer any bonuses for loyalty, VIP is just impossible to get. Lost thousands, wagered nearly 150k EUR, did not get anything. Live chat support promised me that if I show more activity (gameplay, deposits etc) I will get a VIP bonus, next time when I contacted live chat they said that it is not true. So lies on top of lies.
Payouts are also quite tricky, sometimes withdrawals work, sometimes casino randomly declines and says that the debit card does not accept the payments. Not sure how this can happen when it did before.
Extremely disappointing experience at this casino. Skip and choose a better one, this one is not worth it, believe me.
Ler maisLer menos
  • Many games
  • RTP is EXTREMELY low
  • Live chat is useless
  • No bonuses for loyalty
  • Withdrawals are tricky to get
  • Low cashback
há 8 mesesOriginalTradução
Would definitely recomend this casino! Verification was extremely smooth, withdrawal took around 3 minutes, I was suprised with a VIP bonus, bonus system in general is pretty good, maybe the x30 wager is a bit too much, but it is possible to wager. Overall, very good casino, I am thinking about making it my primary choice.
  • Very quick verification
  • Withdrawals take just minutes
  • Nice VIP bonuses
  • A little bit high wager requirements
Wazbee Casino
há 8 meses
Hello Inrel19!

We wanted to extend a heartfelt thank you for sharing your experience with us!

Your recent win is fantastic news, and we are thrilled to hear that you received your payout quickly.

We aim to provide not only quick withdrawals but also generous limits, making your experience with us as smooth and enjoyable as possible.

We're here to ensure you have a top-notch gaming experience every step of the way!

Best regards,
WazBee team.
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