Perfil do Utilizador Reclamações Avaliações

Avaliação do petitgamer

expert
petitgamer
Especialista Júnior
há 6 diasOriginalTradução
Rating: ⭐⭐⭐☆☆ (3/5)

Casino4u offers an impressive variety of games and a well-designed user interface that is both engaging and easy to navigate. The platform stands out with its fast customer service response time, ensuring players receive quick answers to their queries. Additionally, they provide an option for players to verify their identity in advance, which adds a layer of security and trustworthiness.

Pros:

Acceptable Game Selection:
Casino4u boasts an extensive library of games, catering to all kinds of players. Whether you are into slots, table games, or live casino experiences, there's something for everyone.

User-Friendly Design:
The platform is designed with the user in mind, offering a smooth and enjoyable gaming experience.

Fast Customer Support Response:
The response time from customer service is commendable. Issues are addressed promptly, which is crucial for an online casino.
Cons:

Inconsistent Bonus Policy:
One major downside is the confusing sign-up bonus process. Players reported issues with claiming free spins, where they were asked to sign up with a different email address. This contradicts the casino’s policy against having multiple accounts, leading to unnecessary complications.

Payment Issues:
There are notable problems with online payments, especially when using Visa cards. This can be frustrating for players looking for a seamless deposit experience.

Repetitive Customer Service Responses:
While customer service is quick to respond, the answers are often repetitive and do not always provide real solutions. Instead of resolving issues efficiently, players are sometimes given more tasks to complete, which detracts from the user experience.

Overall, Casino4u has the potential to be a top-tier online casino with its variety of games and user-friendly platform. However, it needs to address some critical issues, particularly around payment processing and customer support effectiveness, to improve the overall player experience.
Ler maisLer menos
  • Wide Game Selection
  • User-Friendly Design
  • Inconsistent Bonus Policy
  • Payment Issues
  • Repetitive Customer Service Responses
Todas as avaliações do Casino4u
expert
petitgamer
Especialista Júnior
há uma semanaOriginalTradução
OnlyWin Casino Review
4/10 evaluation.

Positive Points:
Fast Identity Verification: One of the standout features of OnlyWin Casino is its quick identity verification process. Players can complete this step in advance, which speeds up the withdrawal process later on.
Good Game Selection: The platform offers a diverse range of games, catering to different preferences. Whether you're into slots, table games, or live casino options, OnlyWin has something to keep you entertained.
Generous Free Spins and Bonuses: The casino provides a lot of free spins and bonus offers, which are great for players looking to maximize their playtime and potential winnings.
Simple Design: The website boasts a straightforward, minimalist design that isn't overly cluttered with graphics. This makes navigation smooth and user-friendly.
Negative Points:
Poor Customer Service: Unfortunately, the customer support at OnlyWin Casino is lacking. Responses are slow, repetitive, and often unhelpful, making it frustrating to resolve any issues.
Excessive Wagering Requirements: While the casino offers many bonuses, the wagering requirements tied to these bonuses are a bit excessive. Players may find it challenging to meet these conditions, which diminishes the value of the promotions.
Limited Maximum Withdrawals: The maximum withdrawal limits can be restrictive, especially for high rollers or players who land big wins. This limitation can be a significant drawback for those looking to cash out larger amounts.
Lack of Responsible Gambling Options: The casino does not offer a straightforward responsible gambling feature. If you wish to set account limits, you have to reach out to customer support, which can be a hassle. This is an area where OnlyWin could improve to promote safer gambling practices.
Conclusion:
OnlyWin Casino has some appealing features like a fast identity verification process and a broad selection of games with generous free spins and bonuses. However, its shortcomings, particularly in customer service and responsible gambling options, could be a dealbreaker for some players. If you value efficient support and responsible gambling tools, you might want to explore other options.
Ler maisLer menos
  • Fast Identity Verification
  • Good Game Selection
  • Generous Free Spins and Bonuses
  • Simple Design
  • Poor Customer Service
  • Excessive Wagering Requirements
  • Limited Maximum Withdrawals
  • Lack of Responsible Gambling Options
Todas as avaliações do Onlywin Casino
Onlywin Casino
há 4 dias
Hi Petitgamer!

Thank you for taking the time to provide feedback on your experience at OnlyWin Casino. We appreciate both the positive feedback on our fast identity verification process, game selection, free spins, and website design, as well as the concerns raised about customer service, wagering requirements, withdrawal limits, and responsible gambling options.

We take all feedback seriously as we strive to improve our services and enhance the overall gaming experience for our players. If you have any further suggestions or specific issues to address, please feel free to reach out to us directly.

Thank you for choosing OnlyWin Casino, and we hope to continue providing you with an enjoyable gaming experience in the future.

Best regards,
Only.Win team
expert
petitgamer
Especialista Júnior
há uma semanaOriginalTradução
Updated Review:
I've recently had an experience with Bruno Casino that left me quite disappointed, especially as a Canadian player. Although they hold a Canadian license, it's a red flag for me that all transactions are charged in euros. This setup raises concerns about potential hidden fees, making me question if the casino is profiting from currency conversion costs.

For those in Europe, using euros or other local currencies might not be an issue, but it's a different story for Canadian players. Every time I deposit using a Canadian credit card, I'm hit with extra fees due to the conversion from euros to Canadian dollars. In my experience, Canadian banks like CIBC typically charge around $5 to $7 for foreign currency transactions. These charges are directly applied to my credit card, making each deposit significantly more expensive.

The casino claims that they don't impose any fees from their side, but the reality is that the fees from the payment provider and banks are quite substantial. For a casino that’s supposed to cater to Canadian customers, this feels like an unnecessary burden. I believe they should either offer a CAD payment option or partner with better payment providers to minimize these costs.

In short, while Bruno Casino might be a decent option for European players, I can't recommend it to Canadians unless they address these hidden fees. If you're from Canada, be prepared to pay extra every time you make a transaction, which ultimately takes away from your gaming experience.

Hope this review helps fellow Canadian players make an informed decision!
Ler maisLer menos
  • good design
  • a lot of games
  • No Canadian Currency
Todas as avaliações do Bruno Casino
expert
petitgamer
Especialista Júnior
há 2 semanasOriginalTradução
NocaJackpot Casino Review
Rating: 2.5/5

Positive Aspects:
Extensive Game Selection: NocaJackpot offers a diverse and extensive collection of games. Whether you're into slots, table games, or live dealer experiences, there is a wide variety to choose from, catering to different gaming preferences. The website’s interface is user-friendly and visually appealing, ensuring a smooth and enjoyable gaming experience.

Negative Aspects:

Lack of Responsible Gambling Tools:
The platform does not offer a dedicated responsible gambling section with built-in tools such as deposit limits, self-exclusion, or reality checks. Instead, it only provides basic information via email about where to find external resources. This is a significant shortcoming, especially for players looking for proactive support in managing their gambling habits.

Unclear and Inconvenient Verification Process:
The most concerning issue with NocaJackpot is its lack of transparency around account verification. During a live chat interaction with customer support, I attempted to verify my account before making a deposit, as I prioritize security and transparency. The response was unclear and inconsistent. Initially, I was informed that no verification was necessary until after my first deposit. Despite repeatedly requesting verification upfront, I was directed to a disabled verfication section under "My Account" where documents could be uploaded only after playing and depositing funds.

Mixed Messages and Lack of Transparency:
The customer support agent listed standard documents like a photo ID and proof of address but added that "other documents may be required" without specifying what those could be.
This lack of clarity can be unsettling for players who prefer to know all requirements upfront. When I pressed for details, the agent acknowledged my concerns but did not provide a clear resolution, which made the process feel opaque and untrustworthy.

Verification Only After Deposit:
NocaJackpot requires players to make a deposit and play before enabling the account verification section. For players like me, who prioritize account security before investing any money, this policy is not ideal. This could potentially lead to issues when attempting to withdraw winnings if verification problems arise later on.

Final Verdict:
While NocaJackpot Casino stands out with its broad range of games and a smooth user experience, its lack of responsible gambling tools and unclear, delayed verification process are significant drawbacks. For casual players who are primarily interested in the variety of games, it may be a suitable option. However, for those who value transparency and responsible gaming measures, this casino may not be the best choice. Proceed with caution, especially if you prefer verifying your account before making any deposits.
Ler maisLer menos
  • Extensive Game Selection
  • Lack of Responsible Gambling Tools
  • Unclear and Inconvenient Verification Process
  • Mixed Messages and Lack of Transparency
  • Verification Only After Deposit
Todas as avaliações do NovaJackpot Casino
expert
petitgamer
Especialista Júnior
há 2 semanasOriginalTradução
Woo Casino offers an exciting and user-friendly online gaming experience, with plenty of pros and some notable cons. Here’s a detailed review based on various features:

Positive Aspects:
Wide Game Selection: Woo Casino boasts a vast range of games, including many popular titles from global developers. Whether you're a fan of slots, table games, or live casino options, there's something for everyone.

Fast Game Loading:
Games open quickly, ensuring that you can get straight into the action without long waiting times.

Good Design and User Interface:
The website features a sleek, intuitive design that makes navigation a breeze. It’s visually appealing and easy to use, whether you're accessing it from a desktop or mobile device.

Customer Service:
Woo Casino’s customer service is responsive, with quick replies to inquiries. The support team is available via live chat, which makes solving issues relatively fast and efficient.

Generous Promotions:
Players can enjoy a lot of free spins and other promotions. These bonuses are appealing, especially for new players looking to maximize their initial deposits.

Negative Aspects:

Lack of Responsible Gambling Features:
Woo Casino does not offer readily accessible responsible gambling tools. If you want to access features like self-exclusion or deposit limits, you have to contact customer service directly. This could be a hassle for players who wish to manage their gaming responsibly.

Account Verification Issues:
The casino doesn’t verify your account or update personal information until you request a withdrawal. This could be problematic if you win a substantial amount and your account details are incorrect. In such cases, Woo Casino might use the discrepancy as a reason to forfeit your winnings or even close your account, leaving you with no recourse.

Promotion Issues:
Some players experience issues with promotions not being automatically applied after depositing. The default bonus is usually the 100% match, rather than the advertised 130%. You need to reach out to customer service to correct this before you start playing, which can be inconvenient and frustrating.

Restricted Games for Quebec Players:
Players from the Quebec province in Canada will find that many games are restricted for them. This can limit the overall gaming experience, especially for those hoping to enjoy the full range of titles.

No Information on Restricted Games:
There is a lack of information on the casino about which games are blocked or unavailable for players in certain regions, such as Quebec. This leaves players unaware and could lead to frustration when attempting to play certain titles.

Final Thoughts:
Woo Casino has a lot of positive attributes, including a large game selection, fast loading times, and great customer service. However, there are notable issues with account verification, promotion application, and restrictions for certain regions. These drawbacks, particularly around the lack of responsible gambling access and potential problems with account details, may deter some players. If these issues are addressed, Woo Casino could become a top contender in the online casino market.
Ler maisLer menos
  • Wide Game Selection
  • Fast Game Loading
  • Good Design and User Interface
  • Customer Service
  • Generous Promotions
  • Lack of Responsible Gambling Features
  • Account Verification Issues
  • Promotion Issues
  • Restricted Games for Quebec Players
  • No Information on Restricted Games
Todas as avaliações do Woocasino
Woocasino
há uma semana
Thank you for your detailed feedback on Woo Casino! We're thrilled to hear you enjoyed the wide game selection, fast loading times, and intuitive design. Providing a seamless and enjoyable gaming experience is always our priority.
expert
petitgamer
Especialista Júnior
há 2 semanasOriginalTradução
Daddy Casino offers some great features but has areas that could use improvement.

Here’s a quick breakdown:

Positives

Fast Identity Verification:
Quick and easy document submission, especially if you follow up with customer support via live chat or email after uploading.

Quick Withdrawals:
Payouts are processed swiftly, ensuring access to winnings without delays.

Large Selection of New Games:
The casino keeps its game library updated with a variety of fresh and engaging titles.

Negatives

Slow Customer Service Response:
Support response times can be delayed, which may be frustrating for urgent issues.

Difficult-to-Find Responsible Gambling Section:
Responsible gambling options are not easy to locate, and activating limits requires direct discussion with support.

Missing Popular Game Providers:
Some international favorites like Pocket Games, Stormcraft Studios, Games Global, Gameburger, Triple Edge Studios, and Microgaming are absent from the game lineup.

Geolocation Issues for Quebec Players:
Many games are blocked in Quebec province(Canada), and multiple attempts to open these games can result in a temporary IP ban from the casino. The site should better filter game availability based on player location to prevent these issues.

Heads Up

Before making any deposit, be sure to verify your ID. This step will simplify and speed up the withdrawal process if you score a big win.

In summary, Daddy Casino excels in verification speed, withdrawals, and game variety but could improve support response times, responsible gambling features, and add more well-known game providers to its collection.
Ler maisLer menos
  • Fast Identity Verification
  • Quick Withdrawals
  • Large Selection of New Games
  • Slow Customer Service Response
  • Difficult-to-Find Responsible Gambling Section
  • Missing Popular Game Providers
  • Geolocation Issues for Quebec Players
Todas as avaliações do Daddy Casino
expert
petitgamer
Especialista Júnior
há 4 semanasOriginalTradução
GambleZen Casino Review

Rating: 2.5/5

GambleZen Casino has some strong features, but unfortunately, there are substantial drawbacks that could impact players’ experience, especially those with gambling tendencies.

Pros:
Extensive Game Library:

The casino offers a broad selection of games, appealing to a variety of gaming interests.

Intuitive Filtering by Provider:
GambleZen shines in its game navigation, with a well-designed filtering system by provider that’s more user-friendly than many competitors.

Efficient ID Verification:
GambleZen’s automatic ID verification process is quick, allowing players to jump into gameplay without lengthy waits.

Cons:
Concerning Withdrawal Delays and Problematic Implications:

One of the most troubling aspects of GambleZen is its significant delay in processing large withdrawal requests. These delays can have serious implications, especially for players with gambling addictions. In moments of frustration or weakness, players may end up wagering their winnings rather than cashing them out. This approach risks enabling a vicious cycle that seems to benefit the casino at the expense of players’ financial well-being.

Unreliable Customer Support Access:

GambleZen’s communication platform often freezes, making it difficult for players to reach support when issues arise. For those dealing with withdrawal delays or account questions, this unreliability adds an unnecessary layer of stress.

Excessive Documentation Requests for Withdrawals:

The casino’s requirement for additional bank documents, along with other verification measures, introduces further delays in the withdrawal process. This tactic could be perceived as a discouragement to cash out, potentially nudging players toward spending rather than withdrawing their funds. This approach may fuel compulsive gambling habits rather than supporting responsible play.

Final Thoughts:
While GambleZen offers a quality gaming experience and streamlined navigation, its handling of withdrawals and unreliable customer support are concerning. For anyone wary of gambling addiction or seeking reliable, transparent fund management, these issues make GambleZen Casino a challenging recommendation.
Ler maisLer menos
  • Extensive Game Library
  • Intuitive Filtering by Provider
  • Efficient ID Verification
  • Concerning Withdrawal Delays and Problematic Implications
  • Unreliable Customer Support Access
  • Excessive Documentation Requests for Withdrawals
Todas as avaliações do Gamblezen Casino
expert
petitgamer
Especialista Júnior
há um mêsOriginalTradução
in general the website its acceptable. I had a hard time to find my fav games and the ID verification its excessively slow. But if you get in touch with an agent they can manually verify your identity with you in real time using the chat platform.


I try some games and was ok however when you play with bonus there is no place where you can find what games are you allowed to play with your bonus, so you have to gamble to find if your fav games are under the restriction or not.

Other thing i have discovered is that they charge your deposit in Euros, that is not good because the banks fees are high when you pay in other currencies. This casino should add a valid payment gateway that charges in the player current currency.
I would recommend to use interac as a method of payment instead Credit Card.
Ler maisLer menos
  • a lot of games
  • the search option for games its not working propperly
  • For Canadians you are charged in Euro if you pay with Credit card
Todas as avaliações do Oshi Casino
expert
petitgamer
Especialista Júnior
há 2 mesesOriginalTradução
Highroller Casino Review

Positives:

- Extensive Game Selection: Highroller Casino boasts an impressive and diverse selection of games. Whether you’re into slots, table games, or live dealer options, there’s something for everyone. The variety is one of the best in the industry, offering hours of entertainment.

- Fast Verification Process: The casino takes document verification seriously and typically processes your documents within 24 hours or less. This quick turnaround ensures that your account is secured and ready for withdrawals without much delay.

- Speedy Withdrawals: Once your account is verified, withdrawals are processed swiftly. Players can expect to receive their funds quickly, which is a significant advantage.

Negatives:

- Game Categorization Issues: While the casino has a vast game library, finding specific types of games can be challenging. For example, the Megaways category doesn’t display a full list of available games. To access certain games, players might need to search by the game provider, which can be cumbersome.

- Geo-Restricted Games: Some games are only available to players located in Quebec, Canada. This restriction is allegedly due to licensing issues, preventing the casino from competing with Loto-Québec. This limitation can be frustrating for players outside the province who wish to access these games.

- Deposit Verification Requirement: A notable downside for Canadian players is the casino's requirement for a bank statement as proof of deposit. Screenshots or email confirmations are not accepted. This policy can be problematic, especially if a player makes a deposit early in the month and wins big. They would have to wait until the next month to receive their bank statement and then submit it for verification. This delay could hinder access to winnings.

- Risk for Impulsive Players: For those prone to impulsive behavior, the delay in verification can lead to temptation. Without access to their winnings, players might be tempted to play with the funds they’ve won, potentially losing everything before the verification process is complete.

- Inability to Freeze Winnings: Another critical issue is the lack of an option to freeze your winnings. There is no way to restrict players from reversing withdrawals, which could be detrimental for those struggling with gambling issues. The casino should consider implementing a feature to protect players by allowing them to lock in their winnings and prevent further play.

Conclusion:
Overall, Highroller Casino offers a strong gaming experience with a vast selection of games and quick verification processes. However, the casino could improve by addressing some of the issues related to game categorization, geo-restricted content, and player protection. Implementing features that safeguard impulsive players, such as non-reversible withdrawals, would go a long way in enhancing the player experience and promoting responsible gambling. If you’re looking for a casino with a wide range of games and fast payouts, Highroller Casino is worth considering, but be mindful of the potential challenges you might face.
Ler maisLer menos
Todas as avaliações do Highroller Casino
expert
petitgamer
Especialista Júnior
há 4 mesesOriginalTradução
Casino Extreme Review: Why You Should Avoid It

Casino Extreme is not a platform I would recommend to anyone, and here's why:

Negative Aspects:
Design: The overall design of the casino is outdated and not user-friendly. Navigating through the site is a hassle and far from a smooth experience.

Abusive Wagering Requirements: The wagering requirements at Casino Extreme are extremely abusive. It's nearly impossible to meet them, making it difficult to ever see any real returns on your deposits.

Low RTP (Return to Player): The RTP rates are extremely low, which means the chances of getting a big win are slim. This makes the games feel rigged and unfair.

Misleading Jackpots: The large jackpots advertised are a big red flag. They seem designed to draw your attention, but in reality, winning them is nearly impossible. Stay away from games with huge jackpot amounts; they are just bait.

Fake No-Wagering Bonus: The so-called "no wagering bonus" is a scam. I made three deposits to test this, and I never received the promised bonus. It's clear that their promotional offers are not to be trusted.

Conclusion:
If you're looking for a fair and enjoyable online casino experience, Casino Extreme is not the place for you. The design is poor, the wagering requirements are abusive, the RTP rates are low, the jackpots are misleading, and the bonuses are fake. Save your money and find a more reputable online casino.
Ler maisLer menos
  • fast deposit interac
  • Design
  • Abusive Wagering Requirements
  • Low RTP (Return to Player)
  • Misleading Jackpots
  • Fake No-Wagering Bonus
Todas as avaliações do Casino Extreme
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