Bets24 Casino - A conta do jogador foi suspensa sem resposta.

Hey,

I registered on the site a few days ago and received a 10 Euro free bet.

With that, I won quite a lot, up to 4150 Euros.

Then my account was suspended for an analysis of my gaming history. Which is fine, they should do it if something is not right, they should also let me know. Unfortunately, I'm not getting any responses via email nor from live support, which only refers me to the email team.

If something isn't right, etc., it would be fine, and they can keep the money. But to completely ignore me? And then use the excuse of high workload even though other emails from colleagues are being answered? Strange.

Hey,

ich hab mich vor einigen Tagen auf der Seite registriert und auch ein 10 Euro freebet erhalten.

Damit auch echt viel gewonnen bis zu 4150 Euro.

Dann wurde mein Account gesperrt und mein Spielverlauf zu analysieren. Was in Ordnung ist sollen sie es machen wenn was auch nicht stimmt sollen sie es auch sagen. Leider erhalte ich gar keine Antworten per Email geschweige vom live Support die ja nur auf das Email Team verweist.

Sollte etwas nicht passen etc. Wäre es ja inorndung und die können das Geld behalten. Aber komplett zu ignorieren? Und dann die ausrede viel Arbeitsvolumen obwohl andere Emails von Kollegen beantwortet werden. ? Komisch

Dear Flinzc,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please send me a link or a screenshot of the free bet you received and won with? If you received it as a promotional email, kindly forward the email to me at veronika.l@casino.guru.

What types of games did you play? Did you play casino games, or did you make bets solely on sports?

Could you kindly specify if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hey, I sent all my documents via email but unfortunately I haven't received any news for more than 6 days.

I would like to send you everything but unfortunately my account is blocked... and only sports bets.

I received my free bet from wettformat.

I only won a little bit with the 10 euros, but then I kept winning more. So the 10 euros was just for one bet. I had placed several bets.

Hey meine Unterlagen habe ich alle per email geschickt leider auch seit mehr als 6 Tagen keine Nachricht dazu erhalten.

Ich würde gerne ihnen alles schicken leider ist ja mein Account gesperrt... und nur sportwetten.

Meine gratswette hab ich von wettformat erhalten.

Ich hatte durch die 10 Euro nur bisschen was gewonnen dannach immer wieder mehr. Also die 10 Euro war nur für eine wette. Ich hatte mehrere wette platziert zu Kenntnis.

Can only show that 🥲

Kann nur das zeigen 🥲

Thank you for the update.

As you may know, our forum at Casino.Guru specifically addresses complaints related to online casino games. I understand this situation may be challenging for you, but unfortunately, we don’t have the necessary resources or insight to assist with issues connected to sports betting. Since your complaint involves sports betting only and the casino is currently reviewing your betting history, we must consider this outside of our scope. For this reason, I will need to reject your complaint.

Thank you very much for your understanding.

Best regards

Veronika