Cashpot Casino - O jogador deseja fechar sua conta.

Good morning I hope you can help

I have an oil casino cashpot problem.

In recent periods I have found a way to play that is no longer suitable I think I have gambling problems for this reason I sent a lot of emails to close the account ... in one case they closed it but having to play they easily reopened it ... plus I asked to reopen it with a limit of 100 euros per month but they only reopened it when I accepted a limit of 600 ... I know I shouldn't just play but unfortunately there are many which I can not help it .... I would like to ask you if you can help me by closing the account for gambling addiction and not reopening it even at my request .... they take advantage of my weakness and say that to close I have to send mail again ... I have to wait 48 hours etc ..... please if there is a protection for the player based on the responsible game help me to close the account and not be able to play anymore ..... I await your news

Thank you

Buongiorno spero che .i possiate aiutare 

Io ho un problema  oil casino cashpot.

Negli ultimi periodi ho riscontrato un modo di giocare non più idoneo credo di avere problemi di gioco d'azzardo per questo ho inviato tantissime mail per chiudere il conto...in un caso lo hanno chiuso ma avendo io bisogno di giocare lo hanno riaperto facilmente...in più io avevo chiesto di riaprirlo con un limite di 100 euro mensili ma loro lo hanno riaperto solo quando io ho accettato un limite di 600 ...lo so che non dovrei giocare e basta ma purtroppo ci sono mo.enti in cui non riesco a farne a meno ....vorrei chiedervi se mi potete aiutare facendo chiudere il conto per dipendenza da gioco e non facendolo riaprire più neanche dietro mia richiesta....loro approfittano di questa mia debolezza e dicono che per chiudere devo inviare ancora mail...devo aspettare 48 ore ecc.....perfavore se esiste una tutela per il giocatore in base al gioco responsabile aiutatemi a far chiudere il conto e a non poter più giocare.....Aspetto vostre notizie 

Grazie

Dear Isa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the website for available tools to request a self-exclusion. Unfortunately, it’s very hard to navigate. Here are some contacts that I have found: 

Assistenza: scommesse@gamenet.it

Tel: +39 06 89865695, Fax: +39 06 89865673

P.Iva 09255551005

If you will try to reach the casino by a phone, emphasize that the reason why you want your account to be closed, is your gambling problem. In such case, they should close it immediately. Ideally, record this conversation. 

If you decide to send them an email, the same rules apply again, make sure that you inform the casino about your gambling problem and your immediate request to close the account. 

Additionally, if you have proofs that you have requested a self-exclusion in the past, please forward it to petronela.k@casino.guru. I promise, we will try our best to help you to resolve this unpleasant situation. Looking forward to hearing from you.

Best regards,

Petronela

Good evening I sent emails demonstrating the many requests from me to Cashpotcasino.

Thank you

I'm waiting for news

 Buonasera ho inviato le mail che dimostrano le tante richieste da parte mia a Cashpotcasino.

Grazie

Aspetto notizie 

THE CASINO IS CASHPOT CASINO

IL CASINO È CASHPOT CASINO

Dear Isa,

I’m sorry, since you have filed the complaint under Gamenet Casino IT, I was looking for information about them.

Please see below contacts for Cashpot Casino:

+357 25 281876 (09:00 - 22:00 GMT)
support@cashpotcasino.com

Please keep me updated. Thank you very much.

Good morning I sent many emails to close the account but they don't close it

You can help me ? It is the Cashpot casino

Buongiorno ho inviato tante mail per chiudere il conto ma non lo chiudono 

Mi potete aiutare ? Si tratta del  Cashpot casino

Dear Isa,

Thank you very much for your quick reply. I contacted the casino regarding your self-exclusion. Hopefully, we will receive a response soon and sort this case to your satisfaction.

Cashpot Casino, thank you in advance for your assistance. 

Thank you

Grazie 

Hello,

Thank you for bringing this matter to our attention.

We have forwarded the issue to the relevant team for investigation.

Post will be updated once investigation is complete.

Regards

CashPot Casino Support

Thank you CashPot Casino Support for your reply. We will be waiting for the update patiently.

Thanks ... wait

Grazie ...aspettiamo

Good evening in this period we are all a bit 'tried by this situation of Coronavirus ... I would like to withdraw the complaint to Casino Cashpot ... and' a casino that has been close to me in many moments .... even loneliness .. .it's true I've been a little angry lately but basically it's a mess that in the end has always met me .... especially in the people of Monica and Mario ... humanly available .... I'm sorry to have created you .problems to make complaints on my behalf but in this period the stressful situation that we are experiencing does not help ..... so please cancel my complaint and get the situation resolved thanks Thanks I would also like to add that I have lost money but that go also won a lot ... and the winnings were paid out regularly

Thank you

Paffy 15

Buonasera in questo periodo siamo tutti un po' provati da questa  situazione  ddel Coronavirus ...io vorrei ritirare il reclamo verso Casino Cashpot ...e' un casino che mi è stato vicino in molti momenti ....anche di solitudine ...e' vero sono stata un po' arrabbiata ultimamente ma in fondo è un casino che alla fine mi è venuto sempre incontro ....soprattutto nelle persone di Monica e di Mario ...umanamente disponibili....mi dispiace avervi creato.problemi a fare reclami per mio conto ma in questo periodo la situazione di stress che stiamo vivendo non aiuta .....vi prego quindi di cancellare il mio reclamo e si mettere situazione risolta  ggrazie Inoltre vorrei aggiungere che ho perso dei soldi ma che go anche vinto molto ...e le vincite sono state regolarmente pagate 

Grazie

Paffy 15

Good evening in this period we are all a bit 'tried by this situation of Coronavirus ... I would like to withdraw the complaint to Casino Cashpot ... and' a casino that has been close to me in many moments .... even loneliness .. .it's true I've been a little angry lately but basically it's a mess that in the end has always met me .... especially in the people of Monica and Mario ... humanly available .... I'm sorry to have created you .problems to make complaints on my behalf but in this period the stressful situation that we are experiencing does not help ..... so please cancel my complaint and get the situation resolved thanks Thanks I would also like to add that I have lost money but that go also won a lot ... and the winnings were paid out regularly

Thank you

Paffy 15

Buonasera in questo periodo siamo tutti un po' provati da questa  situazione  ddel Coronavirus ...io vorrei ritirare il reclamo verso Casino Cashpot ...e' un casino che mi è stato vicino in molti momenti ....anche di solitudine ...e' vero sono stata un po' arrabbiata ultimamente ma in fondo è un casino che alla fine mi è venuto sempre incontro ....soprattutto nelle persone di Monica e di Mario ...umanamente disponibili....mi dispiace avervi creato.problemi a fare reclami per mio conto ma in questo periodo la situazione di stress che stiamo vivendo non aiuta .....vi prego quindi di cancellare il mio reclamo e si mettere situazione risolta  ggrazie Inoltre vorrei aggiungere che ho perso dei soldi ma che go anche vinto molto ...e le vincite sono state regolarmente pagate 

Grazie

Paffy 15

Dear Isa,

I agree, indeed, that this is a very difficult time for everyone. Before I’ll close this complaint, I just want to make 100% sure that you will be happy and satisfied with the outcome. Please, could you confirm that you want your account to be closed? Since you have mentioned gambling problem, which is the most serious one for the account to be closed, the casino doesn’t have really another option. Thank you very much in advance for your reply.

@Cashpot Casino, we are waiting for your update. Thank you.

Good morning the account has already been closed ... cashpotcasino is not to blame for this ... I would like to underline it because after all I have always received my winnings on time ... and the casino has always tried to find a solution to all my problems . Thanks also to you for the availability ... I ask you to cancel my complaint ... have a nice day

Buon giorno l'account è stato già  chiuso... cashpotcasino non ha colpa di questo ...vorrei sottolinearlo perché in fondo ho sempre ricevuto puntualmente le mie vincite ...ed il casino ha cercato sempre di trovare una soluzione ad ogni mio problema. Grazie  anche a voi per la disponibilità ...vi chiedo di cancellare il mio reclamo ...buona giornata 

Hello the casino has closed the account and I kindly wish that this complaint was canceled. Thanks for your availability

Buongiorno il casino ha chiuso l'account ed io gentilmente vorrei fosse cancellato questo reclamo .Grazie per la vostra disponibilità 

Good morning the casino closed the account and did it after deceiving me again ... it made me write nice things after making promises that it didn't keep ... now the account has been closed ... but I would like to tell you stay away from this mess .... I don't want to go into the details of the last episode ..... but I would advise against this mess.

Good day

Buon giorno il casino ha chiuso l'account e ma lo ha fatto dopo avermi nuovamente ingannato...mi ha fatto scrivere belle cose dopo aver fatto promesse che non ha mantenuto...ormai il conto é stato chiuso ...vorrei però dirvi stare lontani da questo casino....non voglio entrare nei dettagli dell'ultimo episodio.....ma vorrei sconsigliare a tutti questo casino.

Buona giornata 

Dear Isa,

I’m very sorry to hear about all this unpleasant situation. Are you sure, you want this complaint to be "cancelled"? Is your account closed now and no funds are being held? 

Good morning .... the account has been closed and at the moment there were no funds ..... I want to close this complaint and never hear more about the Cashpot casino ......

Thank you

Buongiorno....il conto è stato chiuso e  al momento non vi erano fondi.....voglio chiudete questo reclamo e non sentir più parlare del casino Cashpot ......

Grazie 

Thank you very much Isa for your confirmation. As the complaint has been resolved, we will now close it in our system. Thanks both sides for cooperation and Isa, please, don’t hesitate to contact us if you run into any issues with  any other casino in the future. We are here to help.

We’ve reopened this complaint as per the player’s request. Even if it was resolved successfully in the past, the player succeeded to reopen her previously closed account again.

Comments from the player:

Good morning some time ago I asked you for help to close the game account on casino cashpot for gambling problems .... you helped me .... after a few months I decided to reopen the account ... I thought that would have remained closed given the problem for which it had been closed instead an email was enough and it was immediately reopened .... I realized that ancira mine is not a game just for fun .... I didn't want to rewrite a complaint and I asked for a small gift to play on the casino .... the answer was that if you want or play and I have to deposit ancira .... I was wrong to reopen the account. but cashpot casino had no respect for mine problem and tried to take advantage of my addiction to make me make other deposits ... I kindly ask you to always close the account is not to reopen it.

Thanks Guru

Dear Isa,

Thank you very much for contacting us again. I’m sorry to hear about your problem.

@Cashpot Casino, could you please advise? The player has requested to close her account permanently.

We apologise for the delay.

We can confirm that the player's account is now permanently closed and self-excluded.

Back in March 2020 when the player raised the issue with her account closure, she was contacted directly and she had informed the casino that she is only taking a break. And the reason she wanted closure was that she was not happy with the bonuses provided on her account. Claims regarding her self-exclusion was retracted and therefore her account was placed in timeout as requested.

The player has sent an email requesting to reopen her account multiple times as well as visiting the casino live chat. The casino has complied to the player's request. It shows on her recent account activity that she was refused free cash bonuses on her account which lead to this complaint again.

Dear Isa,

Please see the casino’s answer above. If there’s anything else, we could assist you with let us know. If you wish to close your account permanently, please contact the casino. Thank you in advance for your reply.  

Dear Isa,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

email from the player:

"Good evening I no longer answered because the casino closed the account and therefore I no longer thought about the complaint ... but I wanted to reply on the bonus fact ... it is true that I asked for them but they continued to keep the account open despite I sent dozens of emails to ask for their closure ... thanks to casino guru the account was finally closed definitively .... in fact I had been tempted to try again but finally the casino respected the rules since the reason for the closure it was serious ...

I thank casino Guru for the support and I hope that cashpot casino also respects the problems of other players who are facing an unsuitable period of play.

Thanks again

good evening"

email from the player:

"Buonasera non ho più risposto perché il casinò ha chiuso il conto e quindi non ho più pensato al reclamo...volevo però ribattere sul fatto del bonus ...è vero che io li ho chiesti ma loro continuavano a tenere il conto aperto nonostante io inviassi decine di mail per chiederne la chiusura...grazie a casino guru finalmente il conto è stato chiuso in maniera definitiva ....infatti avevo avuto la tentazione di riprovarci ma finalmente il casinò ha rispettato le regole visto che il motivo della chiusura era grave...

Ringrazio casino Guru per il supporto e spero che cashpot casino rispetti le problematiche anche degli altri giocatori che si trovano ad affrontare un periodo di gioco non idoneo.

grazie ancora

buona serata"

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Isa for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru