GGBet Casino - Retirada do jogador bloqueada devido a supostas contas múltiplas.

I made a payment to the casino as usual on 21.3.2023. at 5:54 a.m. withdrawal request, the user will be blocked almost immediately. After a few hours, I get an email from support (added as an attachment) accusing me of violating the terms of use. Apparently, the main reason is that I would have two users on the site. However, after this e-mail message, they have tried to avoid my contact requests and I haven't really received any kind of answer to this matter.

(I also tried to ask if I could get back the first deposit on the site that was charged to me but never came to the site. The answer I got from support was: be patient)

I do not understand why I am being accused of double users and violating the user terms. I can assure you that I have not had another user. I only had one user.

I don't know how to track something like this if there are many users and I'm bad with computers. so I'm just guessing that it affects when I lived in an apartment studying with 6 other people and shared computers and sometimes even phones. If it even matters in any way. On the other hand, we all really played many other casinos in the same situation and I have never been accused of these things and the money arrived without any problems. This was first.

I wish that there had been a misunderstanding between you, me or both of us and we would have come to an agreement on the matter. At the moment I feel that my money was taken without any reason and after that they consistently tried to avoid my contact requests.

I am attaching a screenshot of the confirmation of the request showing the transfer id, time and amount.

Hello nipeboi666,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Have you ever received a payout from the casino? When was the last time you spoke to the casino and what was it about? Did they provide any evidence of account multiplicity?

Looking forward to your answer.

Regards,

Nick

Could you please advise if your account is already verified and if yes, since when exactly? Have you ever received a payout from the casino?

-I verified my account on 20 or 21 March 2023 at the same time I was blocked. This was my first withdrawal attempt.

When was the last time you spoke to the casino and what was it about? Did they provide any evidence of account multiplicity?

-Last month. I asked why they closed my account and I also asked for one deposit which never came to my account. I asked them to refund the deposit and discuss this account closure as it is clearly a misunderstanding

They wanted a deposit id, but found it themselves and said they would contact us via email. About closing the account, they said that they have ways to know about several accounts and asked me to leave their site and not try to come to the site anymore. We were told to wait for a reply to the email. I never got mail and I've had this same conversation 3-4 times this year and the end result is the same. Wait for the mail.

Hello nipeboi666,

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru? Also can you please advise if anybody else from your household plays in the casino as well?

Dear nipeboi666,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.